Due to Corona restrictions, I expected a highly uncomfortable travel experience. However, I was pleasantly surprised to find passengers at the airport were highly careful to keep their distance, there was no pushing, shoving, jumping queues. On board I found myself alone in a three-seat row, topped by lots of legroom as my row was next to an emergency exit. The crew were extraordinarily polite, kind and attentive. This was a great beginning of my holiday. I wish, Austrian airlines could always be that comfortable!
I had a problem and I couldn't contact them it was impossible to reach the call center in my country.I have almost one month and I dont know they are not clear in the solution they offer me every time I call them a different solution in their interest.not reafound not credit the worst experience ever
Would give 0 points if possible. My flight was canceled in March and im still waiting for my refund. Customer service is inexistent, I have been in the hotline queue for 2 hours today without anybody replying. My written request from March 23rd has not been answered so far. AUA is taking a dump on consumer rights.
Solid performance and they would be recommended. On the positives, I had a cancelled flight which upset my return set of flights, and I was rerouted with ease and perfect satisfaction through their call centre at no time (since the automatic option did not suit my needs), with professionalism and good customer service. I also had to contact them by email to clarify a couple of things, and again - both times - got a satisfactory and to-the-point response in less than 48 hours, which is also a good point (though I had to email customer services directly because the online form appeared unavailable). With respect to the flight itself, ground personnel in Brussels Airport was surprisingly efficient, professional, friendly and smiley. Hand luggage rules were admittedly applied leniently but they were attentive to get enough suitcases checked on the gate so there is enough space in the cabin, since the flight was practically fully booked. As far as connections are concerned, I had a connecting flight in Vienna: there was a 40-minute window between landing and the next departure but, due to a minor delay, I landed literally 10 minutes before the departure of my next flight. I was pleased to see that there were 3 minivans (for 3 connecting sets of passengers respectively) for all those who needed to urgently get to their next flight. I timed it, and it took literally 5 minutes from the time I stepped off the one plane until I was stepping into the next for my connecting flight; the only negative is that I had to say goodbye to the €400 compensation had I lost my connecting flight(that’s a joke of course) ! I was truly surprised and pleased, I was almost certain that I would be forced to sleep in the airport overnight... On the negatives, though they still give coffee/tea and still/sparkling water, they are evidently cutting down compared to the full drinks services (wine and beer included, plus the usual soft drinks and juices etc) and the free choice between a sweet or a savoury snack, which was the case on the pre-covid era. It feels a cost-cutting measure, because if they can have a coffee/tea service then they could / might as well give their formerly usual cans of whatever else drink too (surely the risk of any contamination is the same irrespective of the type of drink). But that’s a minor offence given that others (who claim to not belong to the no-frills airline category) already didn’t offer any drinks at all for inter-European flights, even before the covid-induced sanitary crisis. All in all, no genuine or major negatives, I will continue to fly with Austrian as a matter of genuine choice (though I should say that I still find Aegean as offering a better inter-European experience on both eco and business, though a somewhat more pricey one too).
Does anyone even work at your customer service?!!! I am calling for days now and no one is replying, I do not even mention emails I have sent in hope there will be a response!
We got rebooked by Austrian Air 2 days before we were departing onto Lufthansa (without our ok). A few days after we arrived in Egypt the airports shut down...long story short...after 3 weeks we paid for a special flight out of Egypt to Washington DC & then on to Chicago. ($1200 each) I have been repeatedly told by AARP Travel, Expedia, Lufthansa and Austrian Air that were are owed for the return trip that we paid for to fly on Austrian Air BUT they all tell me that someone else is responsible for giving us our money back! I am so angry that I have been dealing with this since April & still no end in sight! Right now I am on hold again with Austrian Air...for a supervisor that I am sure will also be of little help.
The Bombardier Q400 plane was nearly full; what about the 1 meter distance between passengers? Crew was friendly. Pilot made an effort to avoid the major thunderstorms. No docking at ramp, therefore waiting time in plane upon arrival - due to thunderstorm. Carry-on luggage stowage limited in plane.
Plane took off 45 minutes after schedule, without any notice to passengers. Crew boasts that connecting flights would not be impacted, but they were! We had to run through the airport to get our next flight 3 minutes before the end of boarding. Some other passengers missed their next flight... Crew didn't care at all and was disrespectful. Nevers flying Austrian again. So catastrophic!
Now I normally praise Austrian airlines but I would never book with them again! They have been Overbooking flights despite us being in the middle of a pandemic so we can not properly distance ourselves between other passengers, their in flight meal gave me and my wife food poisoning so we lost half of our holiday, after complaining to several different people through several channels I am yet to get a response from anyone! Worst airline company I’ve flown with, do not recommend! Avoid at all cost!
If you think ryanair is bad you never tried AUA. If you call callcentre nobody take it after 59minutes automatically its canceled by system so you can start again. But no worries they will not take it. When they rmtake it they are rude. Thats really dont do other airlines. Im Airline crew and never meet this... avoid at all... I l8st 600euro thanks them... I hope you are next on bankrupcy list... I never saud that to any airlines and not wish things like this but AUA you deserved this wish from me.
The worst airline in Europe. No communication, no respect for clients. The company is not even able to send automatic emails like "sorry, your flight is cancelled". Their systems must be archaic. Everybody understands corona difficulties but good companies communicate. During the corona break, Austrian refunded zero, after the break Austrian started advertising loads of flights to urge people to rebook instead of asking for refund. And now they have an adjustment programme during which they cancel most of the rebooked flights. No refund, no communication at any phase - for months. Never again.
Zero points will still be a generous marking. We bought two plane tickets in December '19 for Vienna, with a flight date on the 14th of May 2020. Although the Covid pandemic was in its incipient phase, they've kept telling us that the flight was not canceled. In Romania we had a full country lock down for two months, with an "all outgoing flights restriction" in place. The only exceptions were business trips. They've finally agreed to cancel the tickets on the 7th of May, after almost a month of calling the helpline number. Until this day (29.07.2020) we didn't receive our money back on the claim that they have a huge number of complaints. Probably thy're the only airline in the world. I've never flew with them before but now I'm certainly not going to ever use their services. A lot of negative reviews lately so please, chose wisely.
Such an bunch of arrogant scammers! I cannot believe that a company of this size can treat their customers like this!!! I will never book with them again!! My flight was cancelled due to COVID19. Since April I’ve called them countless times to find a solution for rebooking and they just pass me from a colleague to another and every one of them tells me something different. 1st of August is close and I guess that, with their approach, they have managed to steal 480 euro from us too. SHAME!!! THIEVES!!!
Newark to Sarajevo via Vienna. I was waiting to board to Vienna for almost 3 hours that she would call my name for a message, 10 minutes prior the boarding she ask me how can you book a ticket for your final destination Vienna Sarajevo when the flights are canceled? Who told me it’s been canceled who?Did I get a e mail or phone call that is canceled? No. You are telling me 10 minutes prior the boarding that flights are canceled? Boarding was at 4.40 plane should leave at 5.40 and that was at the terminal c gate 65 at the newark airport.
I deeply recommend everyone not to travel with this company. Take another airline or take a train. We had to travel in March to Bulgaria from Denmark with connecting flight in Austria both ways = 4 flights. We didn't even get any information that our flights were cancelled. The best answer regarding to the refund from Austrian airlines was that "you will probably get the refund some time in the future". Without even saying a specific month. They're not service minded and try to do everything to put away their responsibility. Me and my girlfriend use to travel 5-6 times each year Wæwhich mean 10-12 flights each year and we will NEVER ever use Austrian airlines again. NEVER! Please do not ever use this company again.
The first leg was operated by a propeller aircraft, so most cabin bags had to be checked into the baggage compartment. Only the smallest roller bags and backpacks were allowed. The seats were cramped and uncomfortable, especially if you had someone sitting next to you. Not to mention, that the aircraft is louder than most jet aircraft. We were served a regular snack and drink, like on every economy flight within Europe. After landing in Vienna, luggage handlers were swift in returning the carry-on suitcases. For the second leg, boarding was well organized. The seat had an adjustable headrest, as well as a blanket and pillow waiting for me. Since this was an old Boeing 767, there was no WIFI installed. We took off on time and the crew began serving us right away. Austrian has two hot meal options available to pick from, however, you may pre-order dietary meals online. The IFE was easy to use and headphones were provided. The movie selection was mediocre. Before landing, we were served a cold snack. The flight crew was friendly and everything was on time.
Absolutely awful customer service. They cancelled the flight due to COVID and only offered an unusable rebooking option (by August 2020). Did not respond to any emails. The "contact form" on line is rejected by their system as "not authorized". After waiting on hold several times, their telephone system says it cannot handle the call due to "system issues" - probably too many irate customers. I will never book on this airline again.
I have never experienced such awful customer service before. Countless hours spent on hold to then be thrown out of the line. Repeatedly! Incompetent and arrogant staff who are not even capable of completing a simple rebooking without complications, further requiring me to spend time and effort chasing them up just to be able to check in. I am truly baffled at the degree of incompetence displayed by Austrian Airlines' customer service.
My flight along with thousands of others was cancelled on the 18th March. I have been trying to get a refund all of this time and have basically given up trying to speak to customer service as you will never get through on the phone. Social media is a joke and they are non responsive on there too. Emails get ignored, direct messenger results in an automated message. Basically they have taken millions of euros from people and are making interest on our money. They have NO INTENTION OF REFUNDING. They are ignoring all of us who are pleading and fighting for our money. Just look at their Facebook page!! There are lists and lists of people in the same boat. Unless you are willing to risk your money, DO NOT USE THIS AIRLINE and tell as many friends as possible to spread the word. They need to be put out of business as they way they have handled the Covid crisis is nothing short of disgraceful. Please please save your money and fly with another airline. Good luck to the several thousand people who are fighting for their money back xx
I called and asked if I could bring my camera and laptop on the flight. My first flight from Vienna was fine. But returning.... They made me place my luggage(expensive sensitive electronic equipment underneath). Now I need to get everything calibrated again. $$$$$$ Thanks Austrian airlines