Take any option you have to avoid this airlines and their terrible airport! They talk about being the best and expanding with not care for their customers and horrible horrible service. The headache starts when you try to check in as it now takes about 2 hours checking in your luggage waiting in line with not enough workers at the counter. The boarding started earlier than the time on booking and they dont announce that on the microphones for some reason, so you can't take faster line. And I saw so many people miss their flight even though they came early and I just made it by spriting to the gate which was so far away from passport check. The staff wont help at all and communicate very rudely not just on the airport but also the hostesses. The food is terrible and no in flight entertainment and somehow they blame that on COVID.
I have flown with Ethiopian Airlines a few times mostly because their flight tickets are affordable and they have more regular flights from various African cities to other Continents. My experience flying with them during the Covid-19 pandemic was nothing short of Horrible!! 1) Both my flights were delayed 2) The staff barely speak English and their are among the rudest crew in the airline industry. 3) I discovered the toothpaste they offered me was past its expiry date by 4months. 4) The airline is cheap so you get the cheapest service. No hard liqor just wine and some terrible tasting beer. I would not recommend flying with them if you are looking for comfort and a good travel experience. They will get you to your destination but be prepared for some disappointment.
I would give them zero stars, literally..I flew with business class and here is how the experience was: 1) their systems did not work, so check in took me 2 hours despite flying with business class, and they offered no sympathy or explanation whatsoever, which brings me to my second point 2) bad customer service. I have flown on airlines like Swiss, Lufthansa, KLM, Emirates and Qatar. When you fly these airlines, you see what good customer service is. Everyone from those at the check in counter, to the flight attendants had horrible customer service, despite me being in business class. I can’t imagine how they are to people in economy 3) Our flight was delayed by 4 hours due to their bad check in systems (I guess their computers were down), but they kept us waiting in the airplane for 4 hours without the air conditioning on. Let that sink in, 4hours, we all had masks on due to COVID, stuck in the plane for 4 hours 4) as if that wasn’t enough, when we finally took off, it turns out that the TVs they had were just to decorate the plane, because the TVs did not work the entire flight. No TVs for a 12 hour flight from IAH to LOS, in business class. Also, look at the terrible looking seat in my attached picture, I wiped down my seat handles and they looked like I put the wipe in a bucket of sand. You would expect an airline making $3,000 for a one-way business class ticket Would be able to keep the plane clean... 5) finally, we arrive at the destination and my luggage’s which should be priority as I was in business class came out about 20minutes after some non-priority bags came out. Weird considering I paid $3,000 for my flight 6) overall, please spare yourself the trouble, and use an European or Asian airline. People warned me not to use Ethiopian but as a Nigerian, I thought I should give them a try. Obviously, it turned out to be a horrible flying experience.
Never have I wished that an airline company would go under as much as Ethiopian. Echoing the statements of others, their customer service is nonexistent and if you're calling about a refund, don't bother. They will clutch onto the cash like their lives depended on it and force you to settle for a travel credit. Case in point: Ethiopian changed the date of travel and in that circumstance, you're entitled to a full cash refund. No matter how many times I've spoken with them, they will not process refunds under ANY circumstance. To those affected by these idiots, don't despair. People have long memories and as a collective, stuff like this will never be forgotten. They won't survive this crisis and given the choice, I'd rather ride a donkey for 40 days to my destination than get on board an Ethiopian flight. Have fun with your slow demise Ethiopian and here is a sage advice you can learn from: "You can fool some of the people all of the time, but you can't fool all of the people all of the time."
My flight was canceled by the airline and rebooking or getting refund was just a nightmare. This was my worst experience I ever had with an airline. The only way to contact them is either an abroad phone line or by app through their website. I called them both after choosing English as a form of communication they still spoke Amharic after telling them I spoke English with them they stared talking English. I requested a refund after they heard the word "refund" they hung up the phone on me. I recorded and I am going to post the line after I upload to youtube. THIS AIRLINE IS WORSE THEN RYANAIR. DON'T FLY ETHIOPIAN AIRLINE
I flew from London Heathrow to Addis Ababa with Ethiopian airlines. The process boarding the plane was good, many seats empty so I could have a whole row to myself. First problem was the Inflight entertainment. All the screens were not working so the only way I could enjoy myself was by watching things I downloaded on my phone. We were Lucky it was an overnight flight so we didn’t get too bored. The flight was smooth with no turbulence alhamdulilah. Dinner was served. It was chicken with boiled rice amongst other little snacks. The only palatable thing was the chocolate mousse. I repeatedly asked the steward if the food was halal but he didn’t give a definite answer. The rice was bland so were the vegetables. soon I slept and was woken abruptly by the stewardess giving out snacks. Other airlines I fly with are much more gentle in this situation. The food made me sick to the stomach and for 2 days I couldn’t eat or smell a thing without throwing it up. I spent 8 hours transit in Addis Ababa airport and was promised a hotel to stay in. This was not provided. The restaurant in the hotel had horrible meals on their menu and totally not worth the price. The staff are unhelpful as well. I will never fly with Ethiopian airlines ever again
Frankfurt to Addis Abba on 05th July 2020. I had originally booked an economy class seat, but decided to upgrade to Cloud Nine as I wanted to relax and enjoy my flight in comfort.The check-in gentleman in Frankfurt was friendly and processed my $580 upgrade fee. No mention was made about any change in onboard service. I was directed to the Senator lounge at Frankfurt airport where I was horrified to find every single business class passenger flying that evening, attempting to squeeze in the few seats available. If the other lounges in Frankfurt are closed due to Covid-19, then having masses of people cramming into one lounge is a major mistake, as it puts a large number of people crammed together into one small lounge. Rather have several lounges open with a limited restriction on number of guests allowed at a time. Boarding went smoothly. The seat on the 787 was as expected. Comfortable, but unfortunately that is where the pleasant onboard experience ended. I realise that there may be concerns of the Covid-19 virus and how to handle on-board service, but I had just flown on a Lufthansa connecting flight from Lisbon, and i was given the full Business class experience as normal. Firstly, no hot towel served. No menu. Inflight entertainment not working. Seat charging ports not working. Economy class tray and food served in business class. Shocking quality of food for business class. Breakfast was cold and severed in a economy class tray and I found out it was the same meal offered in economy class! Toilet behind seat 5L, not flushing. Crew did not wear gloves at any time during service. How is Ethiopian Airlines charging me a full upgrade cost when the product I am receiving is not business class in any way. Only the seat was business class. Nothing was mentioned about the lack of service onboard this flight. They offer business class as a whole experience and product. I tried to call their global customer service number in Addis Abba and waited for over 6 hours on hold before the calls being cut off! They said they i was "Next in line" to be answered for over two hours! each time. It is wrong to use the Covid-19 threat to still charge business class fares but bring down the level and items served in this class. If you want to cut services offered then you should cut the cost of the business class fares to reflect this.
The worst airline ever. Avoid it at all costs. I was travelling with my Mom in January and the service- or what they call it service- was unspeakable. The plane itself was dirty, the sets and the alley. Full of marks on the seats, no aircondition nd it was uncomfortably hot during the 8 hour flight from Addis Ababa. I was waiting 20 minutes for a glass of water and eventually had to get up from my seat to ask for one. All flight attendees were gathering in the alley with their tea/coffee having laughs and chats and when I asked for water I was told they have no time and I will get some when they will have time. This incident repeated 3 more times. Travelling with a disabled elderly parent is stressful enough and they have no compassion or manners for that matter. The food was inedible and everybody sent it back exactly the way it was dished. All crew was eating from the business class as I've seen it every time I had to get up to get a glass of water. I wanted to upgrade us to business class for our return flight, but the hassle with it is not worth it. I had to book another return flight with Emirates. I contacted their customer service team who only acknowledged my email and replied 2.5 months later. Apart from an apology of their late reply they didn't do anything. I asked for a refund for my return ticket but haven't even received a reply. Would not recommend this airline to anybody. They don't care about customers or complaints.
Ethiopian is an all-around great airline that definitely deserves its status as Africa's leading carrier. For a two hour flight, we even got a full meal, something you'd never get in economy class in the US. They also had a nice cabin with comfortable seats, and there was a new stream to your device entertainment system. However, it's a shame that such a great airline is saddled by such a terrible hub airport like Addis Ababa, which is currently undergoing a renovation that doesn't seem to have changed the problem of congestion and lack of jetbridges. Luckily, this flight departed in the afternoon, as Addis Ababa gets even crazier during the late night hub hours. Boarding was chaotic, which is the norm on Ethiopian, but the arrivals process at NBO was actually decent, as Ethiopian uses Kenya Airways' much more modern wing of the airport for arrivals. Anyways, great flight, but mediocre ground experience.
excellent onboard service, very pleasant flight attendants, the meal was very good. 10/10 for this company !
You don’t want to fly with Ethiopian airlines , not only the likely lose your luggage ( this is not the first time ) but their staff is not willing to help you I lost my luggage since February and I’ve called, went to their office and no one is willing to help me.
My flight was cancelled by Ethiopian Airlines and I’ve called and messaged them several times for a refund. They have stopped replying to me now. I even mailed a certified letter along with all the personal info they asked for to their customer refund center address in Va. that I found online. They haven’t accepted the package. They did offer a voucher however when I looked up flights going to Accra this month and next few months the price was doubled and the travel time also doubled. $1000.00 more for a trip that is 20 hours longer was the norm for flights I looked at. I feel this has been a bait and switch
I received a confirmed ticket to fly from Conakry, Guinea to W. DC but the flight from Conakry had never made it. ET did not bother to inform me that the flight was cancelled. Now I have to buy a new ticket to get back to the US. Once in the US I called the customer service to find out how I could get reimbursed. Bummer! Caleb, the famous and arrogant Caleb has promised a reimbursement of my ticket after 3 calls and promises, I still did not get the email promised with the reimbursement or with confirmation number of a voucher. I have decided to fly with this Airlines because I believe in supporting them to stay flying effectively. Arrogant supervisors of the like Caleb are destroying the company image. I ought to file a complaint with the Consumer Protection agency now since the amiable resolution is not working out.
Worst service ever. They have made several agent errors on my ticket. When you Call their customer service they hung up. Please find another airline. They wont help you when you need them. They also cancel your flight when its still available in the webside and ask you to pay more for new dates. They can keep cancel and you can keep paying fare diffrence.
I frequently fly ET, and had the impression that customer service could be improved. However, Veronica proved me wrong - she was extremely helpful and accommodating. I explained to her that my mom needed a seat with enough leg space, and she not only found her a front row seat, but also for my dad (Every time we request this during booking, we would be told that it will be taken care of, but it never does). After receiving our boarding passes, I returned back to her to add my parent's sheba miles to their ticket, and she graciously did it with a smile. She is an example of what an excellent customer service is like. I wish all of ET employees learn from her, and she undoubtedly deserves praise and additional compensation for her outstanding service, and efforts to improve the image of Ethiopian airlines. Thank you for making my parent's trip comfortable.
Bought 2 single business class tickets to fly to London. Had confirmation and allocated seats. At the airport we were informed that we were not on the flight, after about 2 hours we were offered 2 economy seats and were told that we should apply for a refund of the difference when we got to London.This we did but were told we could only have travel vouchers! Have now taken them to court for repayment of the difference.
I bought a ticket from Indianapolis to Cotonou , and was told 3 days before my trip that I my trip has been cancelled. They never bother to call me to plan something else, they never try to communicate on it. I called more than 5 times , each time they answer, put me on told and then never get back online with me for more than hours and finally they hang up without a world. This is really disrespectful from the customer service to the customers. I will never use their service again. I need my refund as soon as possible.
We had a nice flight with Ethiopian Airlines. They have big airplanes with more space and good service. Luggage also in time.
We had business class tickets booked for June/July for a much anticipated trip to Africa. Communication was poor, as could be expected, regarding if the flight was cancelled (Uganda is closed to outsiders). I was told my flight was cancelled, then told it wasn’t.... I was told we could only get vouchers. I’m not going to spend thousands of dollars on an airline not on my continent, and uncertain if we will be able to reschedule the trip. Moral of story - 1 month prior to our trip I finally got an email saying my flight was officially cancelled. I called to request refund, told they only gave vouchers.... once again referred to the DOT release from April stating they were obligated to refund our tickets even if it was due to pandemic.... asked to speak to manager... told a refund would take 3+ months.... said that’s just fine. Waited 40 minutes.... told they would process refund.... told them I’d wait for confirmation email..... 3 days later it was back on my credit card I will NEVER book with them again. Even when we reschedule our trip for November or future, I will pay more for other flights from other airlines. Worst experience I have ever had with customer service. Demand your money back, eventually they will give it. They are fully aware of the DOT statement, they quoted it to me. That’s your only hope of getting a refund.
We didn't know what to expect from Ethiopian Airlines but the flights were on time and the service was excellent.