In early Feb/2020, bought tickets for my SO and myself RT from OAK to OGG (Maui). Trip was for 4/18-5/2. Covid hit, everything was shutdown, and all our flights were cancelled. To use miles, I bought ONE (1) RT ticket (one charge), ONE (1) ticket from OAK to OGG using miles and paid $5.60 for the taxes (one charge) and ONE (1) return flight ticket from OGG to OAK (the third charge). All the flights were cancelled of course. And I got credit for ALL the 3 charges originally. 10 days ago, Hawaiian Air RE-CHARGED the credit card for the flight from OGG to OAK; they told the credit card company (after I disputed the charge) that a 'voucher' had been issued. After hours of fighting to get the refunds and figuring I was done with them in June, I now have to restart entire fight to get a refund for a cancelled flight. I can't believe that they can just go charge your card months later on a whim. I don't want a voucher - I don't want to do business with them ever. Next step, DOT complaint.
Good ending to a sad decision. The Merrie Monarch Festival, one of my bucket-list items, was cancelled, and the domino effect began. Had to cancel vrbo; thankfully, received full refund. Because phone lines were extraordinarily busy, I stayed up late, did my homework on the airline's site regarding policies (of which there were alot due to evolving virus circumstances), and got through to a HA agent at 2am without waiting. Explained my reasons for cancellation and requesting a refund- not credit. The agent spoke with a supervisor, and approval for a refund was given. All in less than 30 minutes.
Worst Airlines ever! Flight attendant was rude. Our baby was crying...and they said they had no milk. Another FA came and had milk but drew his hand back when i tried to grab the milk and ordered me to bring my own milk next time. And in addition, this is the second time we flew HA and both times, we paid for upgrades to our seats and both times they sat us in the back. also they DO NOT practice social distancing! BEWARE of this horrible airlines!
We booked a flight from SJC to HNL and changed our outbound flight to SFO. We live in CA and were driving to the airport and it just doesn't work to fly from one airport and return to another 3 1/2 hours away. When we cancelled they refused to refund our money and instead offered a travel voucher. We do plan to go back, but I bought these tickets at a good price. Who knows what it will cost next time. I'm not happy.
I could of book a round trip for $450 but I wanted a direct flight so I paid $850 to have a Non-Stop.. Then Hawaiian Airlines canceled my flight and told me they could Refund me my money or they could change me to different dates.. Which does not work for me as I am purchasing a house and I cannot miss the closing date.. I asked them for a difference in the refund that I paid extra for and that’s not to mention they’re adding an extra 10 hours onto my trip. So it seem like the very-very least they could’ve done was either give me a free ticket or upgrade ect or the difference that I didn’t have to pay and shouldn’t had to pay.. Bottom line I told them I could if taken their route for $450 and I paid $850+ to have a direct flight then they rerouted me Thur the HNL and still charged me the $850.. They offered me a refund and said if I wanted to rebook it would be 1200+.. FOR A FIGHT THEY CANCELED
Hawaiian is one of our favorite airlines. The staff has always been very nice and if you are lucky you will fly the large airbus plane. It is very comfortable. The only complaint is the food, which is probably no worse than most airlines. Bring your own meal.
Hawaiian Airlines cancelled our direct flight from HON to BOS twice - once in May & once in July, 2020. That was appropriate: We are experiencing Covid Pandemic and want to be safe.T HOWEVER, THEY FAILED TO NOTIFY US THE FLIGHTS WERE CANCELLED BOTH TIMES, LEAVING US HIGH & DRY IN HONOLULU. AND CS refused to re-route us! We insisted, they continued were very reluctant to do so. We insisted on speaking to a manager (did so x3) and waited on hold intermittently for a total of 5 hours and 18 minutes. (Great way to spend the day) Guess we want to get to Boston? Yes, for a life-saving medical procedure. Finally, Hawaiian booked us through LA - for $1200.00 per person change fee - DESPITE THE FACT THAT THEIR WEBSITE SAYS NO FEES FOR RE-ROUTING 2o COVID! The cherry-on-top came when the CS told us we had been emailed re the flight cancellations. We had NOT. Then, he said we were lying. We were not. Hawaiian might be OK for an optional vacation, if you don't mind poor treatment & verbal abuse, (because they operate a non-stop to Boston) but if you really have to be somewhere, or expect civility, find a different airline.
Check with me next July 2021 after the corona epedemy has been lifted. One stop flights preferable and smooth sailing.
This airline is dishonest, corrupt, and greedy. I have never experienced such poor service in my life. I booked 3 non-stop tickets from LAX to KOA. I specifically booked with Hawaiian because the flights were non-stop. Hawaiian showed these flights as in service and allowed them to be booked, then 2 weeks later "accommodated" me (how generous) on a flight that had a long layover in Honolulu that I never agreed to. I paid for a non-stop flight and that is all I am willing to accept. They also split up my family around the cabin even though I paid for the more expensive tickets to be able to select our seats. Conveniently Hawaiian changed their refund rules from being eligible for a refund if your flight was changed from a non-stop to a connecting flight to a credit only. They advertise non-stop flights that are not even currently in operation then switch you to long connecting flights and change the rules in their favor so they won't refund you... Only give you a restrictive credit. Classic "bait and switch" criminal scheme. Hawaiian took 653 million dollars of your tax money as a bailout, yet they abuse their customers and refuse to follow the DOT enforcement action letter regarding refunds. I implore anyone having a similar experience to file a complaint with the DOT, BBB, and Hawaii Attorney General and post a review of your experience everywhere. Save your fellow travelers the trouble we are experiencing. Also, if you purchased your flight with a credit card initiate a charge back with your credit card company. Do your research and gather your facts to make your case. There is lots of information on the internet to help you. I am looking forward to the class action lawsuits that are pending and hope the DOT and Federal Government step in to take action against predatory companies like this one. Hawaiian Airlines' treatment of its customers during this time is going to have a long lasting negative effect on this company that will last much longer than this pandemic. Hawaiian Airlines is a brown stain on the aviation world. They will never get business from my family ever again. I hope you are smart enough not to trust this dishonest company either.
Hawaiian airlines is a TERRIBLE airline.They are greedy for money.They will not refund people!They are rude with customer service!They hang up on you when you call.They lie.They are horrible and will not resolve anything.They are terrible!!!!! WE WERE NOT WARNED ABOUT THIS AIRLINE BUT WE WILL WARN OTHERS DO NOT DO NOT FLY WITH HAWAIIAN!
They cancelled or changed all of our flights, 2 in total, beginning on April 28th. No flight refunded, no miles returned, no help. Had to book with another airline which cost us twice as much, much worse seats, and exposed us to hundreds of unprotected people at each airport, especially Dallas.
The locals from hawaii definitely are prejudiced against non-residents. This rings so true with this airlines as well. It is obvious with their flight crews and agents at the counters. Not accommodating at all and are impolite and have very bad tone in their voice when you interact with them. In times like this I refuse to be treated with racism and NO ONE should support this airline. Their flights also FORCE you to watch their commercials and interrupt and paid programming for ALL their commercials, not just safety announcements. I will never fly them again and I cancelled the gimicky Hawaiian airline credit card. What a racket, awful customer service.
Hawaiian Airlines is one of the most important airlines in Hawaii, operate from their headquarters at Honolulu International Airport, and the airport from Kahului Airport on the island of Maui. Hawaii Airlines flies to many destinations including Lihu'e, Honolulu, Kahului, and many more.
Paid Hawaiian $28,000 several months ago for four first class tickets departing 6/1. Due to covid19 it was cancelled. When I called Hawaiian they told me that I could push out to July but there would be an additional $1300 needed to keep our first class tickets since the price went up! I was not happy but went ahead and paid the addital 1300.00 and changed to departure for 7/5. Now that their governor extended thru end of July I called to attain a full refund. After being transferred to several departments a supervisor told me my only option would be that I could use the tickets within two years. Furthermore the four tickets I purchased are under different names. I was told that my credit would only be applicable for my ticket! In other words the other three passengers tickets even though I paid for them all I could not use! The other three people will be unable to use the tickets within the next two years! I requested to have them escalate my request to upper management level and conviently put me on hold and dropped the call!!!
On two separate occasions this year Air Hawaiian has canceled flights I have booked. When asked why these flights are canceled, no good reason is given besides "maintenance". The customer service agent I spoke to originally offered to find me another flight on a different airline, but then said they could not do that (I suspect for the price difference). The refund process is excruciating and I have had to file for transaction reversals with my bank as it is no hope to get a refund from them. I travel through the pacific regularly and will not give them any business in the future. Fool me twice shame on me!
Hawaiian Airlines is not practicing "social distancing guidelines" as recommended by CDC/WHO. Other major airlines such as United, Delta and JetBlue are honoring passenger safety (blocking adjacent seats) ahead of company profits ($$). Not only have I experience multiple cancelled flights by Hawaiian Airlines, I now have been re-routed to another airport, lost my premium bulkhead seat and have been seated directly next to another passenger.
My original flight for me and my family was HA55 at 12pm-2:40pm through Hawaiian airlines. I went online today to see that the flight has disappeared and now the only flight they have leaves at 10am (2 hours earlier), now has a 5 hour layover when mine was non-stop and the flight numbers have changed. I called Hawaiian to request my refund and they are saying all they will give is a voucher even though my flight technically has disappeared. How is this ok? I deserve a refund as this was not the flight I booked at all. I requested to speak with a Supervisor as well. He would not do anything. This is a significant change. I deserve a refund!!! I paid more for a non-stop flight too which turned into a flight with a 5 hour layover but yet I am not eligible to get my money back???? They are trying to say the flight needs to have a 6 hour difference from the start of the flight. That is **. What about the 5 hour layover plus 2 hour earlier start time? That is 7 hours. It's not even my flight. They are getting away with me paying for the original non-stop flight and turning it into a broken up flight? I am due a refund. I WILL NEVER FLY WITH THEM AGAIN!!!
I scheduled my 89year old mother on HA003, booked the bulkhead in a center seat as that is the only row where she feels comfortable. She is hearing impaired and uses a wheelchair. I paid a very high price to upgrade to this seat but since she was flying alone I felt it was the safest place. The gate agent moved her 11 rows back without asking her. I was beside myself and contacted Hawaiian to ask what happened and asked for a refund for the upgraded seat. They denied the refund since apparently the row was still considered extra comfort. They don't know why the gate agent did it. Don't trust them with your elderly parents traveling solo. I wouldn't have complained if they could at least have provided a reason why it was necessary to take away her seat. But they didn't.
We were to fly back to Las Vegas on 10/29/2019 from Kona to Las Vegas and my fiancé had heart that day. We have Faxed over medical waiver in Oct 30 2019. Not sure the exact date and now they want me to fax again today and unfortunately this was in 10/2019 and don't have the document with me and sent over supporting docs when he was admitted and had to take another flight from Kona and sent over transportation from Honolulu airport to Queen's Medical Center. My fiancé ended up being on life support for his heart and if were to have take flight he might have not made it. I have never have dealt with such a hassle to issue a refund. I'm sorry he had a heart attack and I have been calling Hawaiian airline for the last 7 months to get this resolved and no one is willing to help me or send me to the right direction. Please I need someone to call me or get this situated. This has been difficult with my fiancé being sick and trying to get a refund. Thank you.
I used the chat window and have great service.Asked about miles and flight and got a response quickly.