S7 Airlines

I flew back to Russia to visit half of my family last summer. My flight got cancelled and I had to wait 12 hour layover to get to Volgograd. Staff at airport were rude and unhelpful. The flight had absolutely no legroom and was very uncomfortable. No in-flight entertainment and my food had a long blonde hair in it that surely wasn't mine (I have short, red hair) Nobody on the flight spoke a lick of English, which in my case was ok due to me being a half Russian who spoke Russian well enough to communicate but there were some Americans on my flight who didn't. In summary bad airline, rude staff.

Booked a return flight from Bangkok - Khabarovsk (Russia) - Bangkok in January 2020. Arrived to Russia for 13 days holiday with my wife and ONE YEAR OLD BABY. 3 days prior to our flight back to Bangkok, I receive an email says that my flights is cancelled, NO options were given, NO other routes were offered, No date's changes were offered. JUST NOTHING. Customer service never helped, Whenever we call them they just use a very rude tone and hang up the phone, like they are doing us a favour. They just refused to refund us our money and ripped us off. S7 is supposedly the biggest airline company in Russia, they are nothing like that but a fraud company, Taking people money for a service of transportation which they do only half of it and leaves you in a country of theirs at your own. You pay them for a certain service which you will never get! AVOID S7 even if they offer a discounted fare! just AVOID THEM!

I used this company a couple of times in 2014-15. Airplanes are old, not well groomed, maintenance leaves much to be desired. Money for canceled flights has to wait several months. I do not advise you to use this company

S7/Siberian Airlines is a heaven’s sent for being the largest domestic airline in Russia and it also has some international flights. They do tick all the boxes for me and have the basics but the reason I am not giving them 5 stars is because of the delays I had and it wasn’t just once, on the other hand they have been very good at issuing vouchers however with my last flight that was cancelled due to recent events instead of refunding me the money on my account as promised along with another voucher no they issued me a voucher worth of something like £300 to use which is fine since I am planning to return to Russia but they have not consulted me to talk about it and some people probably would have preferred to get their money back on their accounts and use it for other things.

Bought tickets for S7 flight via travel2be.com. Shortly after S7 cancelled the flight. The agent (travel2be.com) could not be reached by any means, nobody answers the phone or replies to emails. The airline reply to this is "it is your problem". They cancel the flight, they sell the tickets via agencies that cannot even pick up the phone, and the passenger has to suffer. They do not even want to receive the documents via email; instead they insist on etickets to be printed and sent to Russia via snail mail. Really nice customer service, S7.

I bought a fully refundable ticket. Then COVID came in. As per the agreement with this airline with terms and conditions sitting in the ticket, S7 is obliged to return the money. They didn’t. They offer vouchers for fully refundable tickets but no money.

We've booked the tickets specifically because we were promised a refund in case the situation with coronavirus changes. A week later we had to cancel the flight. Then suddenly we find out that they've changed the refund rules and no longer return the money but instead give a certificate that is absolutely useless to us. We tried calling customer services. The customer service representative was rude and the response was: "It is not our problem. The rules have changed a few days after you bought the ticket, so take it or leave it." It is a lawless company that does not respect its customers. They can change the rules any time they want without a warning.

This review is mostly for foreigners(guys don’t do the same mistake that I did) ... How disappointed I am, that I’m writing you directly from business lounge S7... After 24 hours hard flights without sleeping, i came BL S7 to have some rest,good atmosphere and shower. Hostess Ksenya met me with the smile, and there was only good thing that happened to me here. All stuff from second hostess(idk her name) to cleaning lady, waiter, and bartenders so serious-nobody is smiling, looks that only Ksenya is enjoying her job.have asked to hostesses like “do you know is in airport some Apple store, and god you should see/hear second hostess answer, I felt that I did something wrong that moment.and then I went to shower and the door was closed, after I asked to cleaning lady and she opened with biiiiig attitude.And after I could hear that she talking something b me with another coworker in Russian.I’ve been many lounges, but this kinda attitude and unwelcoming atmosphere didn’t see in my whole life.... The end of this I don’t understand for what I’ve paid... S7 if you want to be more international please teach your crew in BL how to be more welcoming and try to like the job that they do....

Alicante to Almaty via Moscow. March 15, 2020, checked in, received a boarding pass. Before boarding, they were taken off the flight and left at Alicante airport, explained their actions by the situation with coronovirus. Tickets were bought back a long time ago, is it really impossible to somehow manage humanly in this situation. Does the whole world in a difficult situation really need to do this? I’m standing at the airport opposite the office of this company. They all left the phone. I’m calling the offices, nobody picks up the phone. | 15 марта 2020 года, сдал багаж получил посадочный талон. Перед посадкой сняли с рейса и оставили в аэропорту Аликанте, объяснили свои действия ситуацией с короновирусом. Билеты выкуплены давно, неужели нельзя как то по человечески обойтись в данной ситуации. Весь мир в сложной ситуации неужели нужно так поступать? Я стою в аэропорту напротив офиса этой компании все ушли трубку звоню в офисы никто трубку не поднимает. Билеты цены космические.

Flight was 5 hours late. New airplane, seat ok, good service, rapid check-in. Staff in Khabarovsk airport very friendly and helpful, including customs and immigration, even if I don't speak Russian...

Distance between chairs were not enough, but over all was not bad ! Services was too economy, stuff were Good , so if want to choice economy flight this is good choice ! Have good option for choice seat far from babies ,for us that was good Option

Nice and your airline with bright colours and good mood. I enjoyed flying with it for the first time and I will probably choose it again in the future.

We got noticed to the new gate so we ran into the gate, the staffs didn't invite us to get on board, chatting,laughing finally disappeared. While we were perplexed, the gate was closed, so we miss the plane.

St Petersburg to Moscow. Efficient check in. Comfortable seats and a fairly decent snack (sandwich). Certainly good value for money and spot on with departure/landing times. Would use again.

Travelled four times on S 7 airlines. Three times flight was late, thats a 75% for me. Staff is ok, aircraft were good too. But punctuality matters a lot. Food is just average quality and can improve. Website is useful for bookings etc.

S7 Airlines continue to improve with a modern fleet, good reliability and inflight service. The carrier remains “full-service” a welcome contrast to the disappointing “no-frills” approach by carriers in the UK and beyond. Three trips taken in past year, IKT-DME, IAR-LED and DME-KZN have all been positive experiences-punctual with modern aircraft, professional cabin crew and satisfactory complimentary catering.

All is well for a short flight (35 min), however passengers need to wait in the unheated tent after boarding passes check and then go! to plane at -25C. This is more to airport than to airline. The plane is Embraer 170. Water is served while airborne.

We only chose S7 Airlines because they are part of OneWorld and we could accumulate tier points/avios - it was more than double the price of Air Astana and I had a way better experience travelling with them on my outbound flight so I'm quite gutted I chose S7. The only benefits we got as being part of the alliance/silver members was that we got to choose our seats upfront, but because S7's system is so appalling I had to email the Priority team to amend it manually, this however then removed my British Airways Executive Club number and turned into a nightmare. The check in process is relatively simple, hand luggage racks are always rammed so get there early, however everybody tries to board at once due to a lack of organisation and this urgently needs resolving to make it a smoother process. Although I had a generally good experience with cabin crew, there was 1 in-particular who made me feel very unwelcome, she looked at you like a piece of dirt, refused to speak to you in English and snarled at you the whole flight when she walked past. I wouldn't fly them again due to being disorganised. I also didn't feel very comfortable transiting through Moscow.

Our suitcase was smashed, we have tied to contact them to get our compensation as it was a brand new suitcase. we have recieved no reply despite being in touch many times the flights were ok but don't trust the baggage

Probably the lowest quality food and beverage! Almost rude and not friendly flight attendants, for such a long distance (7 hour+ 7.5 hours) nor working properly entertainment systems is a huge minus. The best was pilotage in landing! Can be so optimistic but can not find any other thing to give more plus. You may see “greek salad:)” as in fusion kitchen.