If I could give United a zero I would. Other airlines like Alaska airlines are doing the responsible thing and eliminating middle seating and flying at reduced capacity. United is flying at full capacity and don’t seem to be too concerned with proper mask wearing. I’m pretty disgusted with how they put money over public health. I will not be flying with them again.
They cancel flights that are not fully booked to fully book others. No social distancing whatsoever. The person next to me was coughing during the entire flight.
It is clear United airlines only cares for their profits and will throw morals, sanity, and safety out the window without a parachute during this covid pandemic. During my flight I felt incredibly unsafe even with my mask because of United's terribly greedy policies. They packed 80% of the flight into 20% of the plane space and when I asked to move they repremanded me in front of the whole plane, blaming me for not paying for first class. It was so horrendous that the pilot had to move people to balance the plane and unfortunately I wasn't one of the lucky few chosen. They are risking the safety of all passengers by unbalancing planes and forcing them to sit shoulder to shoulder to spread diseases all to make another few dollars.
Literally the worst airline I have ever flown with. I usually fly southwest or delta. United treats their customers like absolute garbage. I went to the gate and had a small personal item with exact measurements for basic economy and was forced to check the bag in stating it was too large. So I had to pay 60 dollars to check the bag in! Are you kidding me. Trash airline. Won’t be flying with them ever again.
had a $150 golf bag suitcase with a hard cover. also a head cover on my driver. careless care from united airline employees, I received my clubs back with a broken head. $450 club broken!!!! also another regular suitcase was also received broken off at the wheel. watched it fall 15 feet off the conveyer belt going into the plane. paid $35 per bag each flight for them to treat our bags like absolute garbage!!! will never fly united airlines again. same with my whole family! will also tell people about my incident and convince them to fly any other way!!
Have had a trip planned for Hawaii for a year. Everything was set and my daughter paid 6000 plus insurance “in case we had to cancel” to fly all of us there through cheap o air, who contracts with United. Due to Covid restrictions we had to cancel our entire trip. The house and the car rental place were understanding and gave us credit. The flights? Apparently both companies feel that it is ok to just steal 6000 plus from a military family. We could not reschedule because my son in law is getting deployed in January and we have no idea how long he will be gone. We were not offered a credit, a refund, nothing. In actuality we got hung up on by both companies multiple times when trying to explain to them. We asked for a higher up at United after being hung up on and she promised a “meeting” but never followed through. At this point we are out 6000 plus and the companies just give you the run around to try to wait out the 30 day policy so they don’t have to give you a refund or credit.
WORST FROM TSA TO BOTH FLIGHTS. FOR $800 , NEVER AGAIN. No drinks snacks, on way to Houston . Small old plane back to Memphis, but we get a drink. No consistency. Can't carry bags on from Houston to Memphis, bags go under plane but we can carry on from Memphis to Houston. ALL A JOKE and much more I could add.
My husband and I booked flights to visit England in April 2020. However, due to the COVID-19 pandemic, we could not go ahead with the trip. We spoke to united and because one part of our journey had been dramatically changed, we could get a refund for our trip. I revived this refund and was happy with it until a couple of months later they decided to take back half of the refund and charge me for half of the trip. I called, emailed and spoke with United multiple times and they said I was eligible for a refund. I waited 4 weeks to get a refund, and still I haven’t had one. It’s been 8 months battling with United. I have called up and been on the phone for 45 minutes waiting and then hung up on. I have been promised things and let down. I would NEVER fly with United ever again. I never want to deal with their customer service ever again. I would completely avoid flying United if you want to have a good holiday and not be messed around. Do not recommend!!
I booked a ticket on Travelocity and paid a regular priced fare (not a discount airline price) and a CARRY -ON was not included, we had to pay another $35 /bag to check it in.......UNITED HAS TURNED INTO A LOW COST AIRLINE but charges the same as Delta and American which a carry on bag is included.
My sister and family travelled on the United flight 867 on August 13 from SFO to New Delhi and had a superb and excellent experience. The long almost 16 hour flight was made most comfortable by the friendly and kind cabin crew and flight personnel. Food was served 3 times and was hot and very good. Thank you United for living up to the friendly skies logo.
Boring , people were argueing and about to fight we thought over luggage storage. what a joke. no security to break it up, unless security was just watching. flights are not what they use to be. had free sandwiches on long flights, not today, get your credit cards out and pay pay pay.
Good flight after a scary, very bumpy first twenty minutes. Pilot did a great job getting us thru the turbulence. Rest of flight fine, service minimal but it's coronavirus time. Flight left a little late because of weather and didn't make up any time. Baggage came on time.
I book an international flight with United for $685. I later had to cancel the flight for Covid-19 related issues. When I re-booked a flight the ticket happened to be $148 cheaper. I asked for a refund. The united representative said they could give me a travel certificate which I could use on a subsequent flight. I finally got clearance to travel and tried to re-book a flight with united. This time the ticket price had gone up by $78. Instead of using the $148 credit to pay the difference, United asked me to pay the $78, indicating that the travel certificate could only be used on certain flights, referring me to the "fine print" that came along with the travel certificate. I feel defrauded of $148. I understand the United may be having hard times but all airlines are having difficulties. I am not likely to use this airline in the future, and would actively discourage others from using this airline. Stan
The Dreamliner is definitely United's best product internationally, especially in the Polaris seats. Our flight attendants were all super friendly and with great customer service skills. The chicken was terrible, but the steak was pretty good. The seats are super comfortable, with awesome privacy. Definitely the only way to fly on United, and make sure to wear your mask if you're not eating or drinking, the flight attendants will remind you at least 30 times!
I really hope this review hurts United cuz if not I just wasted my time and I hope you all learn from your horrific past experiences with United (which i know you have had) and never use them again.
HORRIBLE. HORRIBLE. HORRIBLE. Flight delayed bc of weather, okay. Then because the plane was ‘broke’. No bs. Then we wait with no answers for 6 hours. No food. Everything in airport was closed. No accommodations. No apologies. I will pay extra to fly with Delta next time. CROOKS.
I have to say this is the WORST airline ever. The flight attendants do not care about anything. Half the people on the plane were not wearing masks and it was jam packed! I mean people were double booked on seats. I have never felt so unsafe during this pandemic. The guy sitting next to us was 100% sick!! He was coughing and sneezing and NOT wearing his mask. The flight attendants passed him several times while his mask was off and didn’t say anything to him. I felt so bad for the mother and daughter that were sitting next to him. She kept looking at me with like “help me” eyes. I’ll be surprised is my coronavirus test comes back negative.
I’ve never flown with United before. This week was my first time. I will fly with Air New Zealand any chance I get. The staff are so disorganised. The overhead lockers were stored with other rubbish so we couldn’t put our things in them. As the flight was about to take off, I was demanded to move “somewhere else you can’t sit here” - even though I was in the seat on my ticket. Then as we were about to land “you can’t sit here!” So I get up and move back to my assigned seat, where I was told to go. Then AGAIN! “Excuse me! You can’t sit here!” I moved seats 4 times! They didn’t even help me with my bag. Their tvs on the backs of the seats constantly replaying the same thing on repeat? Horrible! NEVER AGAIN. Never ever.
Tried to book a flight in a few weeks with a friend, went to grab both tickets at the same time for convenience and it would not let me. So, I purchased the first ticket at one price and then the price went up for the remaining ticket we wanted to buy without any notice whatsoever. This price difference was almost three times the original price of the ticket that was purchased 30 seconds prior. WHAT CROOKS. After called customer service, we were not offered a price match. Naturally, we canceled and will be driving. We will be safer and have piece of mind knowing they do not get our money. This solidified, DELTA FOR LIFE.
If you fly first class with United. Don’t expect to get more than a few options of chips and a water. We had two male flight attendants and they ate hot meals sitting right next to us in fist class seats. Didn’t offer drinks just water and biscuit in a bag. Asked for a cocktail and received it after about 30 minutes. I had remind them twice. I know we have the COVID thing going on and safety first but come on. If you are going to charge three times the cost of an average fair then at least put out an effort. Not flying with them anytime soon. Oh and the next flight into OKC the same. Pathetic service.