Самолеты Delta Air Lines и схема салона
Самолеты
Отзывы
Great flight. I watched pandemic updates in the news and from Delta religiously before deciding to fly back to our summer home. Delta staff made us feel safe and confident to fly. All the extra safety measures they took to disinfect between every flight, etc., were reassuring. We flew 1st class, but saw that spacing was also good in coach. Watching the news, it appeared other airlines were not going the extra mile as Delta has. I will have no concerns flying Delta back to our winter home--provided they get the pandemic under control on the ground. Naturally, amenities have been cut, i.e. meals, for safety purposes.
Gate agent made appropriately timed announcements re: boarding plan, describing process. However, as we began boarding a bit later than planned, he apparently placed expediency above passenger safety, in that he called for "Rows 14-29" as an initial boarding group. This resulted in a mass of people moving to the boarding area, congregating, not social distancing, and heading down a crowded jet ramp. The next call was for "Rows 1-13". This is in contrast to boarding smaller groups of passengers, which is what we encountered on all other segments of our trip. Flight went smoothly, with flight attendants doing typically fine job.
Very unhappy with the leg room. I’m 6’6” and there is not enough room at all. I tried to request and pay for a better seat and they would not allow it saying it was not available. Then I find it empty on the plane and try to sit there and they tell me to move. Claim the weight has to be even. I know that was not the issue.
Exactly as the title says they double charged me and refused to give me a refund for the wifi. I had to call customer care who gave me an email which was basically useless. When i boarded the plane trash bags were in the seat id been assigned and was told theyed made several rows completely unavailible without warning which i asked about and the lady essentially told me to do what ever and shed deal with it later. I had to ask another lady to help me find the seating changes which ended up causing a ton of confusion among the people boarding who were all the sudden having to swap seats because of the changes. The plane was also delayed by about an hour from initial take off. Compared d to every other airline Ive flown it comes in dead last.
I was down there for the first stay at home order back in April and Delta kept re booking me on flights that they knew were already cancelled. I ended up buying an AA ticket to get back home.
Had a nice flight from Atlanta to DC. Was going home and had trouble getting my suitcase into the overhead bin. Asked flight attendant for help and was told they were not allowed to help...and that if I couldn't get my suitcase into the overhead bin because it was too heavy to lift, I should have checked it. I am 68 years old and not as strong as I used to be...so I was grateful when another passenger, a gentleman, helped me with my bag.Next time I will fly Southwest as sthey do not charge for a checked bag.
In the recent times when travelling comes with lot of anxiety and uncertainty, how passengers are attended to becomes all the more important especially when they are in a foreign country. In my recent experience with Delta Airlines for my parents return journey to India they experienced exceptional service and care provided by Delta in flight crew. Their flight attendant Nicole Johnson went way above and beyond her duty to help, support and guide them in taking care of all the forms needed for their forward journey to Paris. She helped them in filling all the forms while they were traveling from Phoenix to Detroit and also helped them on completing the remaining forms for their connecting flight by spending additional time with them at the airport. She gathered all the information and insured they have all the necessary documentation before their next flight. I am delighted by her service and would surely recommend Delta Airlines and Air France for great service and flexibility in this challenging time.
Purchased first class tickets. At booking Delta states there is no first class service between Rapid City and Salt Lake City. The aircraft we flew on had first class seats and people were sitting in them, both ways. No food just cheap snacks and bottled water served in first class. A simple sandwich would have been better than the unhealthy and cruddy snacks served. Service was also negligible. No reason not serve real food in first class. Some restaurants in airports were serving food. I see no difference in the serving a container of alcohol or soda over bottled water. They all come in bottles. Airline is using COVID19 to save money and cheat customers. After booking Delta made numerous changes to seats and flight times. I can understand flight time changes but seats that Delta stated were not available were empty on our flight. Row 1 seats are horrible in that there is more leg room in coach. Row 1 probably would work for a child under 4 feet tall. Delta charges extra to use Delta lounges for first class passengers. Other airlines like American have no such additional charge. Boarding and de-planing process went okay. Delta is a cheap airline that cares little about passengers. On return flight video screens were inoperable. Airline should refund partial ticket price. Have flown Delta for many years and will never fly with them in the future.
I booked tickets online on Delta website for my wife and myself. Somehow two tickets were issued on my name only. I called Delta customer service and the only way to correct this error was to refund one ticket and repurchase again. The service rep, Victor, 'did me a favor' by doing that and charging additional $200. During the call I asked to speak to the manager but the rep flatly refused to transfer the call. The worst experience ever.
I hate everything about Delta Airlines! Terrible and incompetent stewardesses who barely understand or speak English. Horrible customer service during the boarding process; and as I'm sitting here preparing for another crappy Delta journey; my seatbelt is malfunction and the stupid stewardess trying to tell me how to wear my seatbelt;this human was/is not listening. This is what I expect from a bunch of young stupid little girls. Expensive tickets and the worse service ever!
I had to fly back home to help take care of my mom who was in the hospital nearly on her death bed. Given the current pandemic, I was only going to do a one way out and a one way back since I didn't know how long I would be here given my moms health. Delta toated they would wave a change of flight fee and have you pay the difference if I needed to change, so I bought a trip instead. As it turns out, I needed to stay longer. So I looked up how much a one way would be on the new day I wanted to fly out on and it said $145 ($25 more than the original flight i bought). I contacted them and they tried to claim that, after accounting for the difference, I would owe $288. I informed them of the flight i had found, and after some dispute, they offered me "special deal" where they would give it to me for the price I found. I accused them of false advertising and they refused to give me a refund for my flight, since the only reason I bought it in the first place was because they claimed I could change it and pay the difference of what the flight ACTUALLY costs. The price they needed to offer was the $145 minus the $120 of the original flight back. What I got was a selfish corperation trying to take advantage of an already hurting country by tricking them into thinking you are getting a good deal when you are being scammed. Their online app does the same thing. See my images below for reference. First image is the best flight price. Second image is other flight prices. Third image is the bullcrap price they try to charge you for changing it. My advice to anyone flying right now is skip Delta. Other airlines clean just as well as them and won't price gouge you. By the way, I decided to buy a one way flight with American for $50 instead of dealing with their bullcrap, and i suggest others do the same.
Delta Flyers beware! I recently drove with my daughter from Wisconsin to Durham NC to help her with the drive back to school. I was reluctant to fly back due to COVID 19, but when I learned about Delta's commitment to not place anyone in the seat next to you I , somewhat reluctantly, made a reservation and paid extra to reserve my seats for the one way return flight home. I dutifully checked in on-line about 23 hours before departure and received my boarding passes for both legs of my flight.On the second leg of my trip from Detroit to MKE, Friday August 13th to my great surprise, there was a another passenger assigned to the seat next to me.In fact, he was assigned my seat and I was moved to the seat next to him. He was very apologetic and said he had no idea why this happened, but said he was informed of this as his pass was scanned as he was boarding(I was not!). My row mate was not using a mask, but rather a polyester neck gaiter which was extremely disconcerting as I had just read an article of a study on various face coverings showing that these coverings were not very effective in limiting respiratory droplets getting aerosolized into the environment. I sent message to customer service while waiting for plane to take off (Friday 8:30PM) and have had no response as of Sunday 2:30 PM) Delta has broken my trust and I warn other travelers to beware. Mark - DL3578 August 14, 2020 - Seat 17A (Moved to 17B)
I was very impressed with Delta for the painstaking and fantastic efforts this airlines took to make us feel safe in these uneasy times. They cleaned the plane to pristine standards, showed videos on how they were keeping us healthy and safe, offered masks, as well as a little bag with water, snacks, and hand sanitizers, not to mention extended a friendliness onboard to every passenger. Social distancing was observed and a middle seat was kept empty to ensure our safety. American Airlines, the carrier, we travelled on for our first leg of the trip packed us on the plane like cattle. So disappointing as we are a frequent flyers and so loyal to the airlines. Very disappointing. Delta airlines is without a doubt our new favorite carrier. I highly recommend!
I missed my second flight to Brazil (DL105) because it delayed more than 2 hours. At the counter I was very poorly attended and treated. The Delta attendant tore my ticket without my authorization and to make matters worse he and my wife and I turned around to get a hotel, uber and meals, as it claimed that the company is not obliged to reimburse in cases of delay. I paid everything out of my pocket and had a business meeting in Brazil that I missed, because I had to reschedule another flight and only had the next day at night. My wife has severe Asthma and we were exposed for 24 hours due to the COVID problem, as our intention was to arrive as soon as possible in Brazil. It was the first and last time that I fly with this company, because I have a frequency to go to the United States 5 times a year, as I have companies and residence in Orlando. I will involve my Legal Department to activate this Company that has no respect for passengers. I will expose on social media this horrible service I received. I will never refer this company to anyone, because the least that this company could do is pay the expenses I had and simply ordered me to turn around. So now I will turn to justice and they will learn not to mistreat their customers.
I'm flying Delta Air Lines today. I encourage everyone to use them. The plane is only half full for distancing. Impeccably clean. They gave us sanitizing wipes for our seats and boarded back to front to limit contact. Everyone is masked and extremely polite. Hats off to Delta for taking our safety seriously.
I had a connecting flight leaving from Salt Lake City from gate C9. There are 6 C gates really close together and it was difficult to hear the boarding announcements and the Boarding agent was barely audible so everyone had to get close to hear (this is during COVID). When I walked up to scan my boarding pass he told he I had to consolidate my purse and personal item because I had too much stuff but I was following 5 women who all had a carry on, a tote, and a purse. While I consolidated my items he made fun of another passenger who didn’t know where to go and then he made a remark about me to passengers behind me after I passed the boarding station. It is very frustrating when the agents pick out specific people to scrutinize their luggage, especially on a connecting flight with the same airline. And it is extremely rude and unprofessional for the agents to make fun of passengers even if they do it behind their backs. This is the second time I’ve had a similar experience with Delta. Last time I let the “complementarily check my bag” the broke my luggage.
I'm flying Delta Air Lines today. I encourage everyone to use them. The plane is only half full for distancing. Impeccably clean. They gave us sanitizing wipes for our seats and boarded back to front to limit contact. Everyone is masked and extremely polite. Hats off to Delta for taking our safety seriously.
They charge you $350 to cancel a flight you can't go on due to covid and then you cannot get ahold of anyone ever!!! I finally got through to someone and they just stopped answering. Fly anyone but Delta for your own good!!!!
I flew from Atlanta to Toronto through Delta Airlines and one of my baggage showed up damaged. I asked at lest a reimbursement for and they promised by email they would do it but never did. Now i have no replies from Delta or any other person from there, i'm being ignored, that's it.
This was a very pleasant experience. All flights were on time and the staff was very pleasant. Had one layover in Atlanta. Delta’s coach seating is much more comfortable with TVs at every seat with complimentary headphones. Lots of movies to choose from. My kids loved it. The staff was very friendly and accommodating. I would definitely fly delta again. It’s a shame people only write bad reviews and most of them are knit picking