I have travelled on Asiana many times, and the results are almost always the same: Excellent service, friendly staff, quality in-flight entertainment, and great food. On the outbound flight (HKG - ICN) my suitcase was damaged, and one of the wheels seemed to have been broken off. I reported it to Asiana bag service (which comprised of two very helpful Asiana staff members only 50 ft away, and they gave me a new suitcase on the spot. Only took 5-10 minutes! One of the other reviews (Barbro N) makes absolutely no sense. Of course they all speak English - most with high or native-like fluency.
The Tom Bradly Terminal at LAX was crazy empty. I was the only one in the check-in line: was done in less than 5 minutes. Only one at security: again about 5 minutes. On the flight, the crew was so friendly and helpful you never would have thought about covid, except for the mask on your face. I love Asian Airlines. 😆
In flight entertainment is not good, american movie or japan, movie has no Korean subtitles only Korean dubbing. Avod is too old. Second in flight meal is greasy first meal is bibimbap (Korean food). Value for money pretty good, cabin staff service really good. Ground service normal,
If you have to cancel for any reason and you are close to a year from the purchase of your ticket, don't bother calling. You'll be charged for the change and you won't be able to reschedule. Just miss your flight and the loss will be less. This is what they should say to their customers. Asiana hasn't made accommodations to the one year limit for any changes that had to occur due to the pandemic. It's too bad my dad couldn't take his scheduled return flight in April when travel into the US was closed. Fine. It's not their fault the pandemic happened. But don't take more money and promise a reschedule. Look at our info first, tell us what we can and can't do. Don't just give us information and charge us when it doesn't apply to our situation.
I have been flying on Asiana for 6 years and I have yet to have a bad experience. The customer service, flight crews, food, drinks, in flight services, in flight entertainment and seats were great as usual. In the past the check in team have always been Asiana staff. On this trip they had a local team that was supervised by Asiana and the rep that assisted me was friendly and professional. Asiana also added a flight with an adjusted flight schedule that had a late night departure. This schedule was better for me and my plans. I hope they are able to keep it. The only negative about Asiana is the change to their frequent flyer program which reduces the amount of miles that are awarded for economy seats. Aside from that they ar great airline that I am happy to recommend to others.
I took for an emergency the flight Manila to Seoul but the airplane was hugely full and no space between passengers, not even 30 cm between. Very unsafe and risky flight
Flew on their new A350s which were quite comfortable (much better than the A330s they previously used to Singapore). Don’t eat the western meal option though, just stick to the Bibimbap. The stretching video at the end of the flight was quite amusing, especially seeing the other passengers join in!
While we had our temperature taken when we arrived at the Bangkok airport, that was the only concessiion to the virus. They sat us three next to each other. Plane was 50% full. Slept mostof the trip
This is the second time we have used this airline to travel to Sydney. We were recommended to use them by our Trailfinders representative in the Newcastle office. Although this means flying from Heathrow rather than Newcastle it is worth it as the price of a Business Class seat is almost half the price of the Emirates flight from Newcastle. The aeroplanes are clean and the staff are so friendly and helpful. The food and drink are substantial although the film selection is a little limited. The business class seating is spacious and comfortable. Due to the Coronavirus pandemic our return flight at the beginning of April was cancelled. However, Trailfinders organised another flight for us. We will certainly use this airline again for our next Australian trip.
Bangkok to Los Angeles via Seoul on Asiana. First time with this airline. My family and I were all very pleasantly surprised to the level of service, food quality, attention to details such as tooth brush and personal kit even in Economy. The flight attendant were all incredibly kind and helpful. Unlimited drinks and the food was delicious. My original business class AC flight was cancelled due to Covid. I had not flown in economy overseas in over a decade and was very apprehensive with the long distance. Not that I would fly economy again but if I had to, Asiana would be my first choice. Thank you for making this trip more pleasant.
We just flew from Thailand-Seoul-LAX on Asiana. First time with this airline. My family and I were all very pleasantly surprised to the level of service, food quality, attention to details such as tooth brush and personal kit even in Economy. The flight attendant were all incredibly kind and helpful. Unlimited drinks and the food was delicious. My original business class AC flight was cancelled due to Covid 19. I had not flown in economy overseas in over a decade and was very apprehensive with the long distance. Not that I would fly economy again but if I had to, Asiana would be my first choice. Thank you for making this trip more pleasant.
Seoul to Hanoi on 29th February booked through Air Canada. I arrived into Seoul on United Airlines from San Francisco and by the time I got to the gate for my next flight, I found out that the flight had been canceled - I received no information about the cancellation. I asked staff to guide me to who I need to talk to or where to change/rebook my flight to Hanoi. But none of them could help me, they all said “I don’t know”. I ended up staying one night at the airport and bought my own ticket to Hanoi the next day. I couldn’t believe that they canceled my flight without informing me, and staff were so rude. to me..
Syracuse to Seoul via New York. I booked an itinerary that involved a JetBlue flight from Syracuse to JFK, then an Asiana flight from JFK to Seoul. However, with less than 48 hours left until the start of the trip, JetBlue cancelled its flight. Trying to be flexible, especially during a situation of a global pandemic, I booked a cab service that would bring me to JFK on time for my second flight. When I called Asiana Airlines to confirm the status of my flight (after waiting on the phone for a very long time), they told me that because I couldn't follow the order of the itinerary (as in take the JetBlue flight first), they could not let me on the plane, even though I had paid for my ticket in full. Even after I had explained that my JetBlue flight was modified and thereby it was impossible for me to follow the order of the itinerary, the customer service representatives (I spent hours on the phone taking to more than one) kept repeating that this is was company policy and that I could not be on the plane. How is this kind of blatantly exploitative, unethical practice allowed? They are completely refusing to be flexible and even are denying my request for a refund.
I booked an itinerary that involved a JetBlue flight from Syracuse to JFK, then an Asiana flight from JFK to Seoul. HOWEVER, with less than 48 hours left until the start of the trip, JetBlue cancelled its flight. Trying to be flexible, especially during a situation of a global pandemic, I booked a cab service that would bring me to JFK on time for my second flight. WHEN I CALLED ASIANA AIRLINES TO CONFIRM THE STATUS OF MY FLIGHT (after waiting on the phone for a very long time), they told me that because I couldn't follow the ORDER of the itinerary (as in take the JetBlue flight FIRST), they could NOT let me on the plane, even though I had PAID for my ticket in full. They even had the audacity to say that even if I had arrived at the airport on time, they would DENY me a seat on the plane that, just to repeat for emphasis, I had PAID FOR. EVEN AFTER I had explained that my JetBlue flight was modified and thereby it was IMPOSSIBLE for me to follow the order of the itinerary, the customer service representatives (I spent hours on the phone taking to more than one) kept repeating that this is was company policy and that I could NOT be on the plane. HOW IS THIS KIND OF BLATANTLY EXPLOITATIVE, UNETHICAL PRACTICE ALLOWED? THIS AIRLINE IS COMPLETELY SHAMELESS, TRYING TO MAKE MONEY OFF OF ITS CUSTOMERS AT A TIME WHEN CANCELLATIONS AND MODIFICATIONS OF FLIGHTS ARE FREQUENT DUE TO COVID-19. THEY ARE COMPLETELY REFUSING TO BE FLEXIBLE AND EVEN ARE DENYING MY REQUEST FOR A REFUND. DEAR ASIANA AIRLINES, PLEASE UNDERSTAND THAT I WILL MOST CERTAINLY USE LEGAL MEANS IF NECESSARY TO ADDRESS THIS ISSUE IF IT IS NOT RESOLVED.
My wife and I went to Japan for a short vacation last February 5-10, 2020. We flew Asiana business class and the in-flight services especially the kind of service provided by the flight attendants were excellent. The selection of wines is not as good as European airlines but the inflight food was great. Their business class lounge at Incheon Airport is one of the best in the industry. Cathay Pacific business class lounge at the Hongkong Airport is still the best for me. The only thing I didn't like is that in Narita, on our way back to Manila, their check-in counter opened 2 hours before the flight. We were there 3 hours before the flight because we wanted to enjoy the business class lounge but we have to wait for 1 hour for their check-in counter to open. And we didn't have a lot of time to enjoy the lounge. We don't experience this with other airlines. With other airlines, if the flight is middle of the day, their check-in counter is already open from the earliest flight on that day so even if we are at the airport 5 hours before the flight, we can already check-in and stay at the business class lounge.
The title says it all. This airline is ethically and morally not considerate of its passengers, specifcally regarding the COVID-19 situation. If they do not cancel flights, they expect you to risk your health to take the flight if you do not want to lose your money. My other flights that I booked through other airlines understood that currently there is a global PANDEMIC and unsterood its customers decision to not travel to curb the spread of the disease, but it seems that this airline only cares about its own profits and disregards the health of its customers. Airlines should be promoting less non-essential travel to help curb the spread of COVID but clearly they don't care. What was even more frustrating was that while I was still on the phone trying to explain my situation and my frustration, the MANAGER that I was referred to HUNG UP on me. That is probably the worst customer service I have ever received. If you are looking for an airline that only cares about its own profits and disregards its customers, this place is definitely for you. ** I have yet to travel as I was trying to get a refund for my flight
Well, being ** I felt they could be a little more accommodating to my needs. An example I fell asleep while the food was being served. I woke up just as they were putting the carts away. I had to motion the stewardess 3 times to get her attention and got severe a cold dinner. They could have a little courtesy about waking me up for the meal as they do when you need to bucket your seat belt. I felt alienated on the entire trip.
This, fairly new airline is the best I have ever travelled on for comfort, service and the food was excellent.
Functional for short trips. Disappointed in their handling of COVID-19. We were allowed to board the plane and then the hostess came up to us just before the plane was ready for take off, meaning it was already full and requested for our passports and took our temperatures. Firstly, I believe if they suspected we were carrying the virus, we should not have been allowed to board in order to safe guard all passengers. Secondly, we felt targeted and embarrassed because we were addressed and tested in full view of a plane full of people.
Seoul to Los Angeles. Boarding was orderly, with temp. Check of all passengers, aircraft was clean, food average, attentive flight attendants and pleasant at all times. Needs improvement on headphones, lavatory I used halfway thru the flight was nasty. Smooth flight overall