EVA Air

I’ve not flown them often in the past, probably just one return SIN-TPE trip on premium economy a year. The service has always been great, flights comfortable, but my only issue was the timing of the flight back to Singapore. Never had to contact them due to anything unexpected until Covid. But they were honestly one of the easiest to speak to, and quickest to provide a refund. Would definitely continue flying them in the future.

My wife and I were almost stranded in the Philippines when Philippines Airlines first delayed our fully paid departure flight by 5 days, Followed by cancelling our return flight without any reason on the day of our return flight. We were so fortunate that EVA did not take advantage of the outbreak and raise their ticket prices. Allowing us to return home to Canada at a reasonable cost. The flight attendants were all pleasant and the return flight was very pleasant. Thank you EVA Airlines!!

Flew EVA to Vietnam in May 2019, loved EVA, Bathrooms with toothbrush/toothpaste, wonderful menu with options and recommendation on when to sleep and eat to adjust time change. We were smiling when we landed at the airport in Taipei, we were concerned about a nearly 3 hours layover, but the shops, food and gates (each unique and very cute) made us look forward to the trip back and shopping on the way home. Book ourselves to do the same trip with our adult children, but COVID-19 intervened, unlike US airlines rebook or full refund. They have a loyal customer

For trans-Pacific flights, premium economy was affordable, spacious, good service, food and amenities. I was surprised at the relatively low cost for the upgrade, and it made a huge difference for those long flights. The transfer system they have set up in Taipei airport for the rest of SE Asia is highly efficient, clear, easy to navigate, and they have flights everywhere. I think it's the most direct and efficient way to get from the West Coast of US to anywhere in SE Asia, no long airport waits, good noodles in the airport. We had a long transfer line in Seattle one time, a long check-in line in SFO, but they manage all parts of the trip well.

The service was excellent, and the seat was comfortable which made me relaxed and adequately rested during the long flight. I would recommend EVA air.

I had so much room all around me. From my seat being wide, lots of leg room and so much headroom! The food was pretty good too. Everyone was so nice and friendly. Although, they don't add much alcohol into your drink. lol Just ask for more. The restrooms were huge and tons of amenities too. I just love it and never want to fly with anyone else!

Travelled Eva Air Business Class recently at the start of a tour of Cambodia and Vietnam. I couldn't fault the experience. Every effort was made with the food and presentation. Unlimited Champagne and Wine. The attendants were very helpful. It makes such a difference to be able to sleep on a long haul flight. Would love to travel Eva Air Business Class again one day.

Traveling in early March 2020 at the start of Covid 19. SFO-TPE-BKK-TPE-SFO, This trip was originally booked on Singapore Air in premium economy but was rebooked onto EVA, by me, due to several changes and eventual 24+ hour change by SQ. All EVA flights left on time, with no changes in schedule. The flight load was less than 30%. Flight crews were wearing masks but passengers were not required to wear them…yet. Considering the circumstances, the EVA airport staff and flight crew were very caring and showed great concern for passenger wellbeing. EVA aircraft are in normal times, some of the cleanest in the industry, the aircraft I flew on for these flights were the cleanest I have ever experienced. My pre-flight disinfectant wipe downs found nothing, and was a comforting start for all of my flights. Per usual, the Premium Economy restrooms were kept clean and dry throughout all of my flights. Due to the light passenger load, meal service was quick and efficient. Meal quality was fine and quantity was on the large side. My use of the flight attendant call button was answered within 30 seconds and a tasty mid-flight snack was provided on both trans-Pac flights. I have flown EVA for many years and they will continue to be my first choice when flying across the Pacific!

London to Taipei during the pandemic. EVA only sells full fare ticket during this period so my tickets cost double of the usual price. However this is totally understandable, and I was able to select my seat once the ticket is booked. Check in at Heathrow was bit chaotic but this was due to the airport organisation to ensure social distance (which in my opinion only creates more queue than distance). EVA has requested some forms to be filled prior to checking in and also Taiwanese government requires online registration so they can monitor each single arriving passenger. The queue to reach check in took around 90 minutes. Once check in was performed it was very smooth to go through security. After security the only shops opened were Boots and WH Smith. Boarding was in good order. EVA enforced boarding zones to reduce congestion. Temperature of all passengers were taken and recorded. The crew members were in full PPE (goggles, facial mask, glove and apron) but still welcome passengers with a warm smile. The plane is a 3 year old B777-300 but it was spotless. EVA planes are perhaps the cleanest among all but it's evident that special cleaning had been implemented during this period. Most of the Taiwanese passenger also wore personal PPE and everyone was wiping their seat/table/screen once onboard. The flight pushed back some 30 minutes behind schedule due to delay on ground service. We were given amenity kits, blanket and a bottle of water while we wait on the ground. We were served two hot meals throughout the flight - one dinner and one breakfast. Both meals were tasty. They also announced few times that food and drink service was altered to meet additional hygiene standard. Toilets on the plane was kept spotless through the journey in a typical EVA fashion. Choices of movie/TV was limited. This has never been the strong point of EVA and perhaps during this tough time for aviation this has been cut back further. However I was still able to find some movie and TV programs to keep me occupied when I wasn't sleepy. The 13 hour flight passed quick and it was a very quiet 13 hours. All passenger wore their mask throughout. The flight landed in Taipei 20 minutes later than schedule but it only took me less than 30 minutes to leave the airport - that included buying a new SIM card, finishing the health screen registration, passing immigration and collecting luggage. The luggage was also disinfected before they reached the belt. It was a fantastic flight - very calm and relaxing despite the various measures enforced. The cleanness of the plane and the strict service procedure was reassuring.

Ground service was very cold and not flexible at all. I had 12kgs overweight luggage and when I asked can they charged just 10kgs the ground staff gave me all kind of reason (she thought I am just a normal traveler) I had the same problem with CX and KA and they were able to do it for me. I thought I was on a budget airlines becoz there was no inflight service at all, cabin attendants couldnt be found beside distributing the snacks and collecting rubbish. You cant even hear clearly on the inflight announcement regardless of the language. I prefer to transit HK in the future if I have to fly to China again.

I personally have no problem with Taiwanese flight attendances and I fly with Cathay and Japan airlines they are super friendly as well. Until I have contacted with Vietnamese or Vietnamese Chinese flight attendance. I start to compare the rudeness services that they provide make me realize these cheap airline is not worth to fly with.

understood that it was a hard time for getting flights back to Taiwan, bought the business class seat, food was not bad, a bit blend, not much service provided (due to covid-19), the seat wear rather uncomfortable for taller people, there was not much room to move around while sleeping, oh man, I do miss the good old time of the first class seatings! for 44 seats of business, there were only 2 lavatory available for passengers! Kinda shocking for me

My family and I have always flown EVA air on business class but i think this will be the last time I will be doing so as the mileage I have accumulated is difficult and prohibitive to use and redeem for free flights. For one, their mileage expires in 2 short years! - even if you have earned it, they force you to use it. And before this pandemic all happened, we used our miles to purchase a trip to London and Germany for September 2020 - and we all know that this is not the time to be travelling specially to London and be stuck in an enclosed cabin for 12 hours. I tried pleading with Eva Air people but they will not make any exception to amend the flight or even extend the validity of the mileage. Eva Air seems to be living in a differnt world as they are not flexible or willing to make exceptions at all!! I even spoke to someone named Jessica at their vancouver office and she was rude and impatient with the questions I have. And even when confronted about ther attitude - she was not apologetic at all! Terrible service-- these people should be the first one to get booted out - they are not qualified to be in the service industry!! These people don't value your business! Shame on you EvaAir!!!

This was an interesting trip for me as none of the passengers would see any any sunlight for the duration of the flight. We departed from Seattle well after midnight and arrived in Taipei the next day (after crossing the International Date Line) at around five in the morning. Just like the flight I had made the previous week in the opposite direction, the plan was to get as much sleep so that I would more quickly adjust my body clock once I got back to Asia. The cabin lights, which had been dimmed before take off, and didn't come on till we were about a couple of hours before landing. But this allowed good views of the lit-up urban landscape of Seattle and its suburbs after take-off. And a quick meal early on (and through no small help of a little wine) helped me get into sleep mode quickly. My interaction with the crew was minimal, apart from during boarding, during supper and breakfast, and deplaning, but was generally friendly and pleasant. Overall, a non-impressionable flight that was otherwise quiet and comfortable.

Both my wife and I were flying home to Houston, TX from Okinawa, Japan by way of Taipei, Taiwan on 03/22/2020. Due to the length of the flight and based upon positive reviews we had read, we decided to undergo the additional expense of flying Business Class on EVA Air. Wow. What a mistake. The only aspect of the experience that we could find that would differentiate Business Class from a lower level of service and be worth the additional expense were the seats that lay completely flat. When we have flown Business Class on other airlines, we have always been given noise-canceling headphones, but on EVA we were given the cheap little plastic ear-buds that you get in Economy. Rather than steak or nice seafood for dinner, we were given a small portion of ribs. For my western-style breakfast, I was served mussels and squid. It really was not the Business Class experience that we were expecting and had paid for. We wished we had just flown Economy and saved our money.

I just want to share positive news. I did my research on the best airline before booking a two-way ticket to the Philippines since it has been 12 years since we've traveled there. I found that Taiwanese airline, Eva Air, is one of the top airlines. Despite that my trip was still a month from when I inquired via email, they emailed back within a few days stating that I can get a refund. My research paid off and I can attest that Eva Air is one of the top airlines. They were only refunding tickets for trips in the month of May but it was soon after that they included the whole month of June. They refunded my ticket in less than a week! Will definitely book through Eva Air again.:)

Eva air will not give us a refund. They cancelled our flight two months ago and won't give us our money back. DO NOT BOOK with Eva air

On this second of a two-legged flight to Vancouver, the focus for me was getting enough rest before arrival. Having taken off from Taipei just after midnight, I wasn't much in a mood for a heavy meal. But having limited my intake at the EVA Air lounge, I decided a good meal before crashing out was in order. This was followed hours later by a light 'breakfast' - odd considering the plane would arrive at dinner time at its destination. While the food was tasty, the food in business class still has some way to go before it matches up to the cuisine offered by other Skytrax 5-star airlines. This plane did not feature the new business class seat that the airline launched last year, Nevertheless, I found the older design of flat bed seat quite comfortable for a good 5-6 hours of rest. I'm not that tall, so there was plenty of room to stretch out my legs. And it's always cosier when inflight pyjamas are offered. We flew through the night for most of the flight but closer to Vancouver, it was possible to get good views of the mountains northwest of the city that stretch all the way to southeast Alaska. Overall, a very pleasant flight.

This was the first of a two-leg flight to Seattle for a work-related trip. As I needed to reach my destination with minimal jet lag, as much rest as possible during the flights was needed, so a business class ticket was most welcome. Check-in was easy and pleasant at Changi Airport, as expected. Boarding took a little longer than expected as the flight was a full one, but there did not appear to too much of a delay. Service was friendly and attentive, and one of the flight attendants proceeded to take down my meal and drink preferences after I had settled into my seat. This being a Taiwan-based airline, it did help to be able to speak some Mandarin although the crew probably were reasonably versed in English as well. Like many airlines these days, EVA Air B777ER had a 1-2-1 reverse herring bone layout for its business class cabin which meant all passengers had aisle access. All passengers also received a set of cabin pyjamas, a perk that has become more scarce over the years. Lunch (or rather a mid-afternoon meal) was served on this flight. And while it was tasty, the food and in-flight entertainment were perhaps the areas that I felt did not match up to the very best airlines. However, for the relative affordaibility of the ticket, the overall experience could not be faulted.

For weeks, I've been trying to contact EVA Air regarding a refund or rescheduling of four flights between NY and Tokyo in July 2020 because of the COVID-19 travel ban. The refund form on the website returns an error although I put it the valid ticket numbers from the reservation that there on the same website. They removed all email addresses from the contact so that is impossible to contact customer service. Left only phone numbers that, if you call, play a recorded message that they can't take your call. I sent a message on Facebook and they said you have to call us. After I told them the phone number plays a recorded message, they won't reply.