We had a week holiday to Greece which was booked the beginning of the year before we became aware COVID. Jet 2 were great and kept us up to date as our holiday approached and made us feel comfortable during the flight. They were real troopers. Now let's hope I can eventually get that long weekend break that we were suppose to have in April for my 60th
We have just returned from a family holiday in Turkey. Unfortunately this was our 4th option after we had 3 holidays cancelled due to the pandemic, however Jet2 were brilliant every time. Having spoken to people at our hotel on the same holiday but had booked with another company it was very clear they had a nightmare with some families not even being down as booked in. The communication from Jet2 was fantastic, right upto the end of our holiday I received text and email with our pick up time. We really wouldn’t book with anyone else now. Thank you Jet2 and the amazing staff.
Denied boarding due to the whole Greece PLF form for COVID which our travel agent had not made us aware of. Airline were really friendly and helpful, put us on a flight 36 hours later at no extra charge. Flight itself was good, on time, friendly staff, reasonably good coffee.
I booked this holiday under the understanding that Jet2 'promised' not to fly people to countries that would require a quarantine period. It said that on their website 3 weeks ago and confidently they used the term 'We promise'. So this morning when I was told I would have to either take the holiday , loose my money or commit 2 and a half thousand pond to a holiday next year that might never happen with the kicker of ... if iI needed to be willing to pay 450 pound for admin charges. I bought up their Promise and challenged them that at the time they had said they would not fly people to countries requiring quarantine explaining I had made this booking because of their 'promise' due to working in school meant I needed to be there for the return of pupils....they replied: That their promise was just a splash line on the website and was not part of the terms and conditions and that their promise was not legally binding or meant anything and they could add or remove 'promises' at will I challenged with that to me and millions of others a promise was the most important thing a person could do to evoke trust. Consequently the flight was cancelled by them and having looked at the seat allocation it was less than 1/3 full , so they kept their promise not to fly me and my family to a country on quarantine list , however I feel this was purely fiscal and if more people were booked on that flight they would have snatched my cash and ran . I know someone in a similar situation with TUI and they have been given choice and treated with dignity..I spend thousands on holidays every summer and after the augments and stresses of today I will be willing to spend a little extra with tour operators that offer honest , caring and client concentric models of customer care. That's what this firms has failed to recognise its not this years business that counts it's next years and the next years and... ad infinitum ...today's quick attempt at a cash grab does not equate to me becoming a loyal customer..and this time I can offer a real and genuine 'promise' of that.
Our daytime flight out was great - standard seats fine (even for 6”3’ husband); efficient and punctual; and staff kept reminding passengers (well done to Katy in particular) to wear masks and make sure it covered their mouth and nose. Special assistance was fab - staff well trained regarding sunflower lanyard. Night flight home was not so great (our daytime flight was cancelled and we were put on a different one due to impact of COVID-19) - seats don’t recline; lights don’t dim; multiple trolley services even in early hours in the morning 😬. Sleep was impossible, even for my 8 year old son. I’d be very happy to use Jet2 for daytime flights (far better than EasyJet or Thomas Cook) but not sure sure I’d be prepared to do a night one again.
have to pay UPFRONT £3.50 per cabin baggage per person per trip just to ensure it is with us in the cabin. can't take a chance at the desk as they may tell you you can't pay here it goes in the hold. an extra £14.00 if we both take a bag! reminds me of a certain airline who wants people to stand for 4 hrs?
I’ve flown with jet 2 many times and it’s definitely one of the preferred airlines. We booked a last-minute holiday due to having to cancel our holiday in June because of COVID-19. We cancelled in March and got a full refund within a couple of days and I am also happy that the airlines insurance option covers you for COVID-19. Staff are overall friendly and professional unlike some airlines
Travel this route all the time and never disappointed with the standard of service from all the staff! Give them a medal! The food’s always tasty and I’ve been right through the whole menu, which changes regularly. Jet2 staff know who ultimately pays their salary and treat passengers politely and with respect, never short of helping overcome the occasional difficulty. Forget the rest..fly with the best! And no...I don’t have shares in Jet2. A flight booked in June was cancelled ..refunded within 1 week with no issues.
We were due to take flights on two alternate weeks which both had to be cancelled in April due to the Covid 19 pandemic We were to fly from East Midlands Airport to Palma Mallorca. When these flights were cancelled we received a phone call from Jet " offering us vouchers or full cash refunds. We chose the refunds and this was repaid promptly, unlike some other airlines, many of their customers are still waiting. Jet 2 again comes out on top as far as we are concerned for reliability , standards of service and the excellence of their staff, both on the ground and in the air. Well done again! Guess who we will be flying with next?
We were travelling with 2 children (9 & 15). I was very apprehensive about booking a holiday whilst the pandemic was on but so glad we did. We were lucky enough not to be affected and didn’t have our holiday cut short. We travelled 20-30 July. On went our masks and into the airport we went. There were lots of Jet2 reps to help us, no queue at all to check in and the queue through security was all distanced. The plane wasn’t full so we could spread out. Everyone was wearing a mask and no queues at the toilets. On arrival we sailed through Palma airport and on to the transfer coach. All masks were worn on the coach too. On arrival at the hotel we were temperature checked and there were sanitising stations all over the hotel and in resort. Thank you for a fabulous time. Now enjoying 2 weeks quarantine:-) no fault of Jet2s
My daughter and I have just returned from a trip with jet2. This wasn’t the first time we booked with them but with the coronavirus pandemic I was rather wary. I need not have worried as every employee we encountered went out of their way to be helpful. My daughter is autistic and had a panic attack wearing the face mask so removed it before we boarded the plane. When the air stewardesses asked her to put one on, once I explained the situation I could not fault their response. The head stewardess suggested I ask for a badge or similar once we got to Dubrovnik which I duly did and the next day when our wonderful rep Heather came to the hotel she had written a note for us in Croatian that explained the reasons my daughter was exempt. Every member of jet2 went out of their way to ensure that passengers on their flight and in the resort had the best time they could under the circumstances. The only reason I didn’t give them 10 is because flights to Dubrovnik only go once a week. Thank you jet2 for making an anxious parent and child have a wonderful holiday.
Similar experience to "left us stranded" just days before our flight I received an email giving 4 options to either go ahead with the trip or receive a refund etc but I decided to stick with it and support the airline. Jet 2 have always been great and are my preferred carrier and I thought the way they allowed their customers to make a choice was to be applauded. Just a day after landing I received an email saying the flight back was cancelled and they would be in touch but not to contact them. After days of not knowing what was happening I had a confirmation the flight was cancelled, not only that but they had ceased flights and if I wanted another with them I had to sort this myself and pay again. Happily I didn't bother with jet 2 - why would I? - and easyJet flew me back and I saved £250 on the flight. The annoying think is Jet2 blamed the government for this. Flights have not been grounded, they have clearly made this decision that it's un profitable to fly so therefore abandoned the customers who had flown out. They have demonstrated they couldn't care less about their customers. Thank God for easyJet. I will support them in the future for this.
I was extremely disappointed with Jet2 on my recent trip to Tenerife. We booked return flights out on 25 July, returning 4 August. At the airport at the departure desk the flight attendants were not wearing their masks correctly with all of them not having their noses covered. We felt extremely unsafe. A large number of passengers in the departure lounge were not wearing masks over their noses or even over their mouths and were not advised to do so by Jet2 staff even when they went through boarding control. On the plane there were people queuing for the toilets in the aisles and they weren’t told not to do this by the staff. I felt extremely anxious throughout the flight due to the poor safety. Jet2 cancelled our return flights on 4 August, we were told we could rebook seats up to 3 August but when we checked the prices it was £800 per person. This is absolutely disgraceful and a blatant attempt by Jet2 to rip us off when we were at our most vulnerable and worried about how we were to get home. We secured flights back on our original return date of 4 August with Ryanair for 150 each. I cannot recommend Jet2 given their lack of adherence to COVID safety protocols and their blatant discarding of us whilst on holiday. I will be taking this up with ATOL as I believe Jet2 acted wholly inappropriately. I won’t travel with them again. Thank you Ryanair for getting us home and giving us peace of mind to enjoy the rest of our holiday. I understand TUI kept all their return flights home so passengers weren’t unduly stressed. Why not you Jet2, at least you should have given us flights at the same price on an alternative date.
We’ve used Jet2 for our last 3years holidays without any problems. So we flew out to Tenerife with Jet2 24th July, no problems at first although I think the flight crew had a few issues with some of the drunk Brits on the plane (dealt with v well btw). 2 Days after arriving we received a text message from Jet2 to say that, following the gov’t announcement that day, our flight for me, my wife and 2 children had been cancelled and they would be in contact with options for getting home. The following day we received another text to say sorry the flight was cancelled and we would receive a refund within 28days...... we could also follow the link to rebook with them. I immediately went into their site and they wanted €3200 to fly us home-this price did reduce in the subsequent days but was always above the price we had originally paid. I tried to call Jet2 a few times but gave up after waiting on hold for over 2 hours at a time. I rebooked a return flight with easyJet who were great and brought us home yesterday. To top it off my Jet2 app still pinged on our phone last night to remind us that we were due to fly home. I’m really disappointed with Jet2, I do realise that these are difficult times for you but I deliberately chose this company to fly with when I booked in January as I expected better service than from your rivals should there be an issue - even though you were slightly more expensive. I’m happy to provide further details if anyone from Jet2 would like them.
Jet2 holiday let me down by not returning my booking fee for my holiday. My health condition make me unable to go anywhere, and changing date cause an additional fee!!!!
Jet2 had to amend our flight times for an upcoming holiday. We suggested that they give us the in-flight meals (already discounted by 20 percent), as we'd done last year with Blue Air when a similar change occurred. Unfortunately, Jet2 declined any compensation. Well done Blue Air.
Jet2 are refusing to provide information, refunds or rearrangement without cost to thousands of holidaymakers due to fly to the Balearics or Canaries from the 10th August when the FCO advice states clearly that travelling to Spain is not allowed and you have to quarantine (and flights to mainland Spain are cancelled until 17th). I would think twice before booking with them as they have been inconsistent, unfair and dishonest with their handling of this whole affair.
What Jet2 holidays are doing is a fraud . Saying that they are cancelling holidays. Because of the " situation" But at the same time . If you go online now and book a holidays for the same day ( or a day before) you can but at a double the price. What they are thinking that people is stupid. See photo attch (in my case)
Our whole Jet 2 experience was excellent. Lots of staff at Birmingham airport who were ready to answer any questions. Very friendly staff on the flight even though they will be working in very difficult circumstances. Once landed in Palma, the Jet 2 staff at the airport were very efficient and helpful too. Coming back was the same experience. Our party of 6 were very impressed. Thank you Jet 2 for a great holiday.
My family and I have just returned from a week at the Adalya Elite Hotel in Lara Beach, Antalya, Turkey and it was our first holiday with Jet2 and from now on they will be our first choice rather than TUI. TUI are still offering hotels in the area that are closed. Shame on them! Jet2 made the whole experience both safe and seam less. Flights there and back both on time and fully stocked aircraft with wonderful staff. Yes it's not pleasurable having to wear a face mask the whole time but better than having a ventilator stuck down your throat as a result of catching covid 19. Thank you for the most wonderful holiday!