congratulations to Korean Air on their response to my cancellation due Covid 19. Original booking done online in January 2020 for travel in September 2020. Cancelled with Sydney reservation staff on 29th July and received full refund, no penalties 8 days later. Will definitely fly with them again as I have done in the past. Great service and now a fantastic quick response during these uncertain times.
Flew with Korean Air to Seoul and then onwards to Gimhae. Checking in was easy and as was I Business class going through security was easy too. The Sky Team lounge wasn’t good but needs some attention. Flew on the Boeing 747-8 on the upper deck which is all business class. Seat was very comfortable, loads of storage room and the service from the flight attendants was very good as well as the food offering. Will definitely fly again!
Korean Air changed my flight without notice. The original flight was scheduled to arrive at ICN at 4:10pm. My next journey was to fly from GMP to CJU at 1:30pm with another airline. Even though Korean Air changed my flight to arrive at 5:20pm at ICN, they did not budge to offer a free or discounted flight to CJU. They didn't budge to offer airport lounge service either. Good luck flying with Korean Air. They don't take any responsibility screwing your schedule and make you waste your money.
Very good service. Reliable flight from Phnom Penh to Seoul to London. My temperature was checked twice at Phnom Penh airport and twice at Seoul. Not many shops open at PP airport. The flight from PP to Seoul was fairly busy but I had a free seat next to me. No food or beverage served at night on the 23:40 flight. The attendants were wearing full PPE equipment. We were woken about 3:30am (PP time) for breakfast. We landed on time at Seoul. We had our temperature tested twice at Seoul. There are free sleeping pods above gate 269 (and 231 I believe) where you can also charge your phone. I had 3 rows of seats to myself between Seoul and LHR. there was plenty of food and drink. Inflight entertainment wasn't that great. Nothing I wanted to watch. We arrived about half an hour early at LHR
Thanks for your excellent customer service in this time of pandemic. Gwen was able to adrressed my concern in a timely manner. No questions ask of why I was cancelling my flight. Bravisssimo 👏👏👏👏Soon we'll flight again, you just became my favorite airline
The flight itself was great, excellent service. But my greatest praise goes to the airport staff. I unintentionally had something (NOT drugs, if that's what you are thinking) in my carry-on that should not have been there, so that Korean Air security had to call a policeman. I won't go into detail, but the Korean Air translator acted as my advocate, and once the police were satisfied, took me through passageways unknown to travelers, bypassing the normal X-ray lines, in order to get me to my gate in time. It was actually in 2017, but TripAdvisor won't let you go back that far.
Have flown with Korean Air about 20 times over the last 12 years and have never had anything other that first class treatment ! Always helpful and with a smile !
In April, Covid-19 continued affecting New York severely. Many incoming and outgoing NY flights were cancelled or double/triple the price to travel. However, Korean Air continued to operate professionally. The staff members were able to explain the protocol before getting onboard. Also, the ticket price was a little more affordable than the usual Korean Air ticket price, usually considered a bit more expensive as its service quality is known to be good. This plane was almost packed while the airport seems to be completely empty- almost believed if Korean Air is the only one flying from the airport. Props to their good service and availability during this difficult time.
The only decent lounge in Narita airport that we could access using our priority pass. Decent selection of drinks and good food
I am writing a review on behalf of my son who took his flight from Manila to Korea then Korea to New York. I admire your dedication and concern for your customers especially during this time of pandemic. According to my son, they were only 10 passengers on the flight. Thank you so much for sending him home safely. I was really worried that the flight may get cancelled but you chose to be of service despite of the global crisis. More power to you! Keep it up!
We flew to Ho Chi Minh city on 2/20 with Korean air,our flight home on 3/20 was cancelled.Korean air made no attempt to help us book another flight and just left us stranded to fend for ourselves.Could not even reach them by phone to get any assistance. The refunded me 362.00 of a 1575.00 dollar flight.I will never ever again book a flight with Korean air.
The first part of the flight was okay. The entertainment system is compared to other airlines not really good. The service on plane is like they let you feel you are not a person from Korea but somewhere else. The biggest mess and also the reason for my rating is how this airline communicates how unresponsive they are. We were unfortunally travelling during Corona Virus outbreak. We were able to reach our destination (Auckland) but our flights back were cancelled and the only info we got was short email that the flight back (normally Auckland to Seoul, layover 2 days and Seoul to Frankfurt) will now start in Sydney and one day earlier. After trying to reach Korean Air we received the cancellation for the second leg and the info we would fly from Seoul now to Amsterdam and not Frankfurt. We contacted them again but no reply. We spend all free minutes on our NZ prepaid card plus asked a familiy memeber to Korean (he spend 7 hours! on phone with no success). Finally i reached one of their call centers in the US and they offered to me a 50 hours flight from Auckland to Sydney to Kuala Lumpur to Amsterdam and from there to Frankfurt. I asked for a partially refund which they approved. Now one month has past after we arrived back home and i have heard nothing from Korean Air. I called them today in germany and got the info that i have to call the call center in Asia as they work on the refund there...so i tried that call center with the result that the line is so bad that it is impossible to speak to the agent, the Korean online portal gives no option for contacting them directly. The chat does not work at all, on social media (facebook) you are told they cannot help. I am not sure right now but i think next time we go with a different airline even if we fly to South Korea to visit it.
I heard a lot of hype on how good Korean Air would be. Sadly, it didn't live up to the hype. The good thing about Korean Air is the flight attendants are gorgeous and very well manicured. They have high standards and represent the face of carrier with perfection. Onboard is a different story. Culturally the flight attendants are very timid. It's almost impossible to hear them when they speak. Good luck understanding what is being offered for snacks or dinner. If there are loud groups of passengers they are not able to control. When flying on long flights its is important to be well hydrated. They serve pre-poured water in Dixie cups. The meals are not appetizing to the western traveler. Highly recommend bringing on sandwich and snacks to make it through the flight. Buy water in the airport. The onboard entertainment is pathetic. There are about 8 total choices of movies for flights over 6 hours. The bathrooms are vey small and went maintained during flight. The seats are not as comfortable as other carriers. The onboard decor is muted and unappealing. There is no option to upgrade to other classes of services. Buy what you want to begin with or you're stuck.
Had paid for round trip from Chicago/ Hanoi Vietnam Feb 25th to March 11th. Had short layover in Seoul Korea. Received message per email that could NOT leave from Hanoi but must leave March 10th from Ho Chi Ming city. My cost around 70 dollars for flight there. About one week before our departure date, we found out by accident that KAL had NO flights in our out from Vietnam. Tried to contact KAL and unsuccessful. Was able to find flight with JAL. Had pay full fair to get back a little over 680 dollars. Contacted KAL with the 1-800 number we had with email. the US, and the person who answered was very nice, and said KAL would give me 1/2 of my ticket price back, but not to expect it for at least 12 weeks. Not once did I get an apology. I should have said in the beginning that I had contacted KAL, I was told that KAL WOULD FIND A WAY TO GET ME HOME AT THEIR EXPENSE, BECAUSE THAT IS WHAT KAL DOES. I am just out that 750 dollars if KAL goes bankrupt. I do understand the problem KAL i did have related to Coronavirus, my problem is the extreme poor communication. KAL should have at least informed us of their problem. As for flight to Vietnam I would give KAL 4 out of 5. Communication 1 out of 5. For giving me (if I get it) any money 4 out of 5-----this is because of the ticket I paid for, apparently they could owe me nothing per their contract.
I arrived late to the gate and couldn't find the gate! A sign had an area pointed at an angle which pointed to the escalator and made me think I had to go up the escalator. I went up and saw the lounge and went in thinking the plane boarded through the lounge or adjacent to it. Nope, they said I had to go downstairs. Anyway, I found the gate and boarded, but when you arrive after the plane is landing, a misleading sign can really mess you up! The flight was fine with friendly, smiling service and good food. i would fly again with them.
Korean Air provides a comfortable experience with beautiful seats, customer service by the flight attendants and great quality food options. The in-flight entertainment on the aircraft is also great and provides a diversity of options across genres and languages!
Tried flying with Korean air for the first time and I really fell in love with the service. Flight attendants are really attentive, polite and proactive. In most times there is an FA roaming around to check if any passengers would need anything even if it’s just economy class. The ratio of the food was also great and filling. I so much loved their service that I signed up for their rewards program since I’m looking forward to fly with them again. It is Very Important that in a business like these companies compete with their level of service and not with the kind of products they offer. Every business can offer the same products but not the same level of business.
Of course, this review reflects only my personal experience with this airline. I had to change my flight last minute due to changed restrictions for Covid-19: the airline offered me an alternative solution at no cost. Very professional assistance during the whole process. The flight was a great experience as well. The Boeing 777 has a configuration 3-3-3, meaning very comfortable seats with good legroom. Service on board was above average for the economy class. Overall very positive experience.
Amid the Convid-19 virus I wanted to cancel. I called in February unable to cancel, perfectly acceptable. Korea was still relatively well. Come March a few days before my flight, the US was putting up its borders. Other counties were putting up their borders. I did not want to get stuck in Korea when other countries closed their borders to Korea. I couldn’t get any refunds, but ultimately had to cancel. The flights didn’t end up going and I would have been stuck in Bangkok. I figured they would at least refund me for the flight that never went out. Nope, Korean Air would rather steal your money and put you at risk then give a refund. I never have and because of this, never will fly on Korean Air.
My flight from the UK to Japan was cancelled but following a 10 minute phone call I was offered an alternative flight with BA at no extra cost. Initially my flight was cancelled without offering an alternative, which was disappointing but once I complained, emailed and called a few times the issue was suitably resolved.