Norwegian cancelled our flight from Orlando to Paris, we could hardly rebook it next day from Orlando to Amsterdam. We asked for compensation as established in the European Regulation and they categorically refused it, truly a shame. Nonetheless, there are European institutions that work very well. Thanks to one of them, ECC Belgium, and the French Civil Aviation Directorate, we fought against Norwegian Airlines so that our rights as airline passengers prevailed in accordance with the established legislation (Regulation No. 261/2004 of February 11, 2004). Thanks to the ECC Net, with an office in each EU country (see the link below), Norwegian Airlines has paid us € 1200 in compensation for the cancellation of a flight. It has taken 10 months. Shame on Norwegian. With TuiFly, a serious company, it happened to us something similar and they paid in one week after we introduced the claim. The ECC Net offices (institution) attend to any matter related to Consumer Protection in the EU. Do not hesitate to use them, they are very professional. Check your country office, just google ECC Net and you will find direct access.
My flights were cancelled, so I requested refund and filled out the form On July 2nd I have received email that I will receive full refund. Today after over 6 weeks I still have NOT received my money back. Airline ignores me on every social media. Worst airline ever.
My husband and I booked a trip to Paris for March 2020 that got canceled due to COVID-19. The original booking was made the year before months in advance on a credit card. By the time the trip arrived, we had paid off this card and canceled it on good terms. Once we received the email from Norwegian that our flight was canceled, we called to look into a refund or credit. Not only did it take two weeks to get someone on the phone, but by the time we did, a credit was not an option for them. We explained we used a credit card we no longer had; the customer service agent said, "We can't even confirm that was your card in the first place." She later said, " the best we can do is push out the trip as late as August." Okay, and my response was, and if COVID-19 is still blocking travel, then what? Sure enough, travel ban still in place, and I took her advice and tried re-booking it in this weird musical chairs nonsense and could not get through. Now the time has passed, and my husband and I are out almost two thousand dollars. Would it have killed them to extend a flight voucher for a later date?
We booked way back but guessed it would be cancelled due to covid. 4th July recieved notification of cancelled flight 5th July, completed the on line form for a full refund, 7th July full refund received. I can only guess that those complaining tried to obtain the refund by phone. If they survive, I will have no hesitation in booking for Miami next year. Other airlines need to see how Norwegian deal with things and follow.
Still waiting for full refund a full 4 months after they cancelled in April due to coronavirus. Customer relations department does not respond to any requests for information or updates.
Used to love this company for the value flights it provided. In the last 2 years, I have stopped using them, as flight prices kept on increasing, competition slowly dominating the market. Not until I bought tickets for my family in Feb 2020. Very concerning: * Covid19 refund took more than 4 months to refund the tickets. * Every time one would try to get sense by calling or communicating via live chat, dominating response is: "I am sorry to hear that, but I don`t work in the department you need help from." (and) "No, there is no way you can speak with this department. Only booking department is operational". How do they ignore customers by always scapegoating? * Refunds later confirmed, only some of the money received. LiveChat won`t work, regardless of what browser one tries to use. On the phone I am again told that the representative can see that the refund is confirmed, but not initiated. Regardless, there is nothing tangible that the person can do. * Very limited knowledge cross department, as basic knowledge is concerned. All in all, It is shocking how a company of such size has no professional courtesy or genuine concern for a massive disaster in their customer support. If they would acknowledge this deficiency, perhaps computers could guide them in customer and business-focused goals? As heartbreaking as it is, Norwegian acts like a 10 year old kid. Full of itself. Complains of internal issues, offers no solution to consumer.
Norwegian air canceled my flight the same day I was to leave. There were no other Norwegian Air flights that day. I had to fly home with a different airline. Norwegian Air will not issue a refund even though they canceled the flight!
Until this year I had flown with Norwegian many times and been generally happy. On a return flight from Oslo this year was charged an extortionate £70 for what they termed excess baggage. I had a small suitcase which was within their rather stingy weight limit. I also had a small bag which is allowed. They insisted on including that on the scale at the gate. That put me over the limit and I was fleeced... I will be using KLM next time. You have to be very careful with budget airlines like Norwegian, they are not so budget in reality. Better to use a proper airline and see the full price at the outset even if a bit more than the initial budget airline price.
Norwegian changed our return ticket 1 day after arriving on Crete and removed 3 days of holiday. From 10 to 7 days holiday and even though there were several other flights we could have taken the same day as we were supposed to go they just didn't care and just presented us with a gun-to-the-head policy, where we either could choose to stay in Crete or go back 3 days earlier. The kids who had their first real holiday in years are devastated. And just for the record - I had already contacted Norwegian several times before to be sure there were no issues with our tickets in these corona times.
My wife being a Norwegian born flew home to her father's funeral.flew Norwegian airlines for the direct flight to Oslo. On her return Norwegian was in financial trouble for the 3rd time seeking bail out from the Norwegian Government. On my wifes flight to return home to America, she was being charged for a second time for her carry-on backpack. My wife showed them the receipts for our online purchases. They asked her to please put every item on the scale and demanded she place her water bottle and sandwich on the scale as well. Being 8oz over, Norwegian charged my wife $150.00 US dollars claiming she was overweight for items we had already paid for and demanding she place her food and water on the scale. While my wife was filing a claim several others American customers were being treated the same way. One family was so upset they started taking their clothes out of their suitcases and wearing them to not pay the $150.00 dollars fine as well. Please not they had the women place her handbag on the scale and the food and drink they purchased as well. they were 3 pounds over due to her handbag food and water. Shame on Norwegian airlines for treating faithful customers and Americans as well as Norwegian's like this. If you have had to be bailed out three times due to poor management and service, why should anyone fly with you again. Shame on you for treating customers without respect or kindness . Shame on you for taking three months to refuse to pay us back the $150.00 and the other American couple, who we stayed in contact with. We will fly KLM from this point on the twice a year trips we take to Norway.
I've had several phone calls with agents in an attempt to get a resolution and they have all been rude. They are clearly reading from supplied statements and not helpful in any way. The borders are still closed so I will not be able to use my flight within Norway and they will not even offer me a voucher. They said I can pay their exorbitant change fee and reschedule my flight but as an international traveler, I have no way of knowing when I'll be able to visit and they don't have a schedule out for July 2021 so I still couldn't change my flight. Their policies are clearly for profit and are not taking all circumstances into account.
I had about ten flights with Norwegian and only minor inconvenience, major things were done in outstanding ways. This summer I planned to fly with Norwegian air, but flights were cancelled and money were returned in full amount in three days. This is the only airline that returned me money, not voucher. If they stay in business I am going to be their loyal customer.
Found some of the flight attendants to be short tempered and down right rude. I was advised by my GP to let the flight attendants know about my sons severe nut allergy. When I approached a member of staff on board, she just huffed in my face without acknowledging it. Also for the entire flight the screen would not turn off so made it impossible to sleep. No one seemed to care
Our flight was unfortunately cancelled due to the covid-19 outbreak so we couldn’t fly on the 13th of April. We quickly started the process to get our money back, while I’ve seen others get there money back within two weeks this is now week 13 and still waiting. Once when we called to chase up the delay one woman told us that no such claim had been made! But quickly changed her mind when we gave our insurance number! Every time we have called we have been given different information: 4 weeks, 10 weeks, and 90 days! No one knows what’s going on and given the current financial situation that money is desperately needed back. I could not be more disappointed with this airline and urge you to go somewhere else when booking your holiday. Norwegian- give me my money back!
We were very pleased with Norwegian Airlines and we think it is important to share good experiences in this strange time of traveling. we got an e-mail from the airline, that the flight was canceled and 2 weeks later we had our money on our account. Thank you Norwegian Airlines!!!! we were not so lucky with other airlines. Eurowings is unreachable and the booking website Opodo is the worst. Never book with them again!!!!!!!!!!
Cash points refund only option, rather than a full refund for cancelled flight, and points have now disappeared! Customer service phone line utterly useless, will never use again
7 days ago we were informed our flight in September was cancelled and what the options available to us were. Submitted a refund claim form online and today 7 days later the refund has been processed and is in my account. Process couldn’t have been easier.
Clear air, clean seats, helpful staff. The whole thing was straightforward and although I was worried about travelling with my 13 year old to NY n a cheap ticket, we wouldn't fly any other way now. The savings were immense but require a little forward thinking. We brought our own headphones, food and drink to avoid paying for these onboard. I could have paid to have my daughter sit next to me but a passenger swapped on the way out and we slept through the return flight overnight in separate parts of the cabin. Not a problem for us. My husband and son flew Virgin on points and had an inferior time of it and lousy airplane food. With airlines paring down what is included in your ticket, Norwegian is absolutely the way forward for us as a family.
If I can give zero star I would do The worst service ever, they canceled my flight and so far more than 3 months they didn’t get me the refund. No doubt they invented my money and other customers money. Each time I call the call center they hang up the phone!! No reply for my emails.. Extremely bad service. First and last time to reserve with them, never recommend to anyone, I think I will make it a court case to can receive my rights from them. Not recommended at all
Company isn't even worth a $Billion actually they're worth 987mil but want to purchase $97Billion worth of 737 Max plane. Hilarious and then Cancel all of their orders. They knew dam well they couldnt afford it