Saudi Arabian Airlines
Throughout my daughter’s 5 and a half hour flight to Paris yesterday from Jeddah , her TV screen didn’t work at all & although her e - ticket clearly stated ‘vegetarian meal - no dairy’ no vegan or even veggie options for lunch we’re provided and only a croissant and marble cake for breakfast. With the exception of a very pleasant Filipino stewardess who thoughtfully brought my daughter a banana and an apple the airline showed no interest whatsoever in customer service & needs. Tiny bottles of water were served.
Useless and ignorant people. Could not board due to overbooked. Had to buy new ticket for family and myself. Never ever travel with Saudi airline.
I flew from JED-LAX on a round trip. It was well worth it for an over 16 hours flight and in fact the service was underpriced in my opinion. The cabin crew were extremely attentive and the onboard chef was talented. The suite was spacious and has plenty of privacy. Meals and beverages were remarkable as well.
😡😡😡😡😡 Saudi airline Denied boarding due to over booking flight My flight was on 23/2/20 from Jeddah- Riyadh to London . I have to wait 14 hours for next flight with with family members including 3 children. Not been offered any compensation because they don’t care for customers. EC Regulation 261/2004 doesn’t apply on them . Please always use EU regulate air line In case it happen you are covered for compensation. S Majeed
This was the first leg of my return trip from Cairo back to Singapore with a stopover in Jeddah in late Nov 2019. Managed to get a window seat. Full flight. Operated on an A330. Food was reasonable. Terminal 2 at Cairo airport was decent (significantly better than Jeddah). Bus collection from the plane in Jeddah as usual. Arrived on time.
This was the final leg of my trip to Saudi Arabia and Cairo in Nov 2019. This leg didn't start so well with a 3 hour transit at Jeddah airport, which late at night resembles a human zoo. No lounge facilities for Priority Pass holders, so be prepared for a thoroughly unpleasant experience. Limited seating capacity and overcrowding. WiFi didn't work. Bus to the plane. The actual flight was good though, with a load factor on this leg of less than 50%. Operated by a newish B787. A bank of 3 seats to myself. Entertainment system worked well this time, albeit with movies censored considerably. Excellent in flight service.
- Entertainment SCREEN: Easy to use but without Famous /Interesting Movies. - MEAL: Tasting (Couscous ) Salad & Don’t serve Drinks? But, You can ask. - Unique WINDOW: Control with Light Access % by Button (No Shutter) + Small PRAYER A. at Rear Side w.\ Movable Curtain + Strange CREW /Attendants all from Men only! - Top MGMT.: is Bad System take a sudden Decision without forecasting the future to directly apply even in Africa (without Corona?) so send a series of SMSs. Contains (Change -> Change -> Cancel) transferring my Holiday front Beach to be a Miserable … - BUT, its Office in “NAIROBI.ke is Excellent: Met with a Hard worker (Saudi Employee Man) try a lot to maintain my original Trip as it is without benefit then moved me to a (Woman Manager.ke) to find a another solution & when i suggested to change the last trip using Egypt Air direct from NBO to CAI instead Saudia via staying in Jeddah agreed & executed directly & Returned just before closing CAI Airport. - (Jeddah) AirPORT: The New one\ is Good but has lack of Signage & Info. … Old one\ Not G. Staff Performance & Illustrated Screen don’t show Gate # before enough time from Departure & Even my Plane to MU don’t appear in the Screen? & When asking answered without caring: Someone will appear & call the Passengers! = 6.6/10
Saudia was a mixed bag for me; the seat on the b 773 was old style; not lie flat the crew on the JED ATH was lie flat in their nicely refurbished a 320. Managed to sleep some hours nevertheless. Crew was on CGK-Jed rude, no interaction at all from female flight attendant and the purser had no clue. Jeddah to Athens the cabin crew was very friendly though. Tried some of their specialty drinks like; mocktail bellini and dade smoothie! Food is on demand however mostly crew try to serve it immediatel . Quality and quantity is good and so are the headsets/comfort bags etc. Toilets on the 777 flight were run down, transfer in JED from the south terminal to new terminal was acceptable. Lounge in new JED terminal is fine - all lovely decorated this terminal really will be perfect to transfer when all flights have moved here and all is finished. Lounge food also fine. Lounge in CGK a really let down - Garuda lounge that is. Mileage on saudia is also attractive . Will fly again
This wasn't the best of flights I've been on in recent times. Jeddah airport was as horrible as ever. Ended up being delayed by an hour departing Jeddah due to a technical issue with the aircraft. Around 80% full, but fortunately I had an empty seat after the passenger originally seated next to me decided to move. In flight meal was ok. Filthy toilets onboard. Operated by an A330 aircraft.
Flew via Saudia from Manila to London (economy), the price is quite affordable. Provided with me 2 check in luggage (23 kilos each), staff are friendly and the meals are nice. The cons: there's not much things to do or eat while waiting in between flight in Riyadh, the airline used from Manila to Riyadh is a little bit old. Other than that, I wouldn't mind booking under Saudia again.
This was my first ever experience of flying with Saudia on a flight from Singapore to Jeddah in Nov 2019. Operated on a B787-9 aircraft in good condition inside. Load factor of only around 50%, so I had an entire bank of 3 seats to myself. Food was decent and service was excellent, but the entertainment system didn't work at all. Flight arrived in Jeddah around 35 mins late with no apology. Very long bus ride to the terminal in Jeddah.
Athens to Jeddah. The airline claimed to have flat beds for sleeping on this type of aircraft. Actually puts A320 planes with reclining seats. The food is average, there is a choice between European and Middle Eastern.
Jakarta to Jeddah. It was a new plane, only 3 years old. Business class 2-2-2 with full flat beds! There were few passengers. The menu was good, but the food quality is average. Stewards are good.
Jeddah to Kuala Lumpur. The Boeing 787-10 is the newest aircraft of this airline! Great seat in business class! The flight attendant is very attentive! The menu is not a great choice. Internet did not have time to install in this plane
Jeddah to Athens. This route is operated by an ordinary A320 plane with reclining seats, but not flat beds. The staff is attentive. The food is average, there is a choice between European and Eastern
The cabin crew were nice and friendly, the service was good, plane was comfortable with good sized seats not very compact. However, the services and facilities at the airport were very basic.
Munich to Islamabad via Jeddah. The flight from Munich to Jeddah was not or less okay. However waiting area at Jeddah airport was horrendous, it was jam packed however I am not complaining about that, the service on the flight Jeddah to Islamabad was okay not as par with flight from Munich to Jeddah. However the airline redirected my return flight to another city without any notice. Then they proceeded to cancel the first leg of the same journey, their online portal becomes useless because it blocked any input from me by a popup, I am not sure if it is a bad design or was done intentionally such as to prevent me from taking perfectly legal actions. Their call centers do not respond at all. The calling number they provided doesn't entertain international calls. I wouldn't recommend Saudia, if your flight takes off then probably you will be okay but do not expect any after sales service from them.
the flight time is OK and the jet is nice with kind crew . The cabins are spacious and the food was good.
Karachi to Gizan via Riyadh. The economy class in the A320 of this airline is so good as the plane looks and feels new and seats are very good in A320 but when it comes to 777, all things are compromised. My country is a developing 3rd world country and most people flying on the 777 is labour class and the plane is used for them. Boeing 777 from developed countries are exceptionally good but they are bad for developing countries. There were no hand sanitisers in the bathrooms even the the corona virus is spreading rapidly. The crew is not very friendly but they are alright.
This was a great trip. We left late but made up time in the air. The staff was great and so was the in-flight food and care.