We were due to fly to Australia in October. We cancelled the flight 3 days ago, and the Zurich office refunded us the flight fare within 2 days. Should we be able to travel to Australia next year, we will definitely travel with Singapore Airlines
We have yet to fly with Singapore Airlines and it doesn't look like we will in the foreseeable future. I just wanted to thank Singapore Airlines for the speed with which they have contacted us to cancel our flight. We look forward to travelling with you in the future.
Never had any problems with Singapore Airlines that's why we always choose to fly with them long haul. We are very happy that we received first class customer service for our economy flights. Always best to book direct with the airline company. Singapore Airlines website tells you all the information you need for flight cancellations due to Covid. We got our full refund within a week of requesting for it.
My husband and I were due to fly to Moscow in October this year. Unfortunately our trip has been cancelled. I would just like to pass on our thanks to the staff at Singapore Airlines for the speed with which they are handling our refund. Thank you
Our flights were cancelled and 3 months later we are no closer to getting a refund or even knowing when it will be coming. Apologies don't pay bills.
I paid for a return flights from London to Brisbane in August 2019 through The People's travel agent in London.I was scheduled to return home on the 7th of May 2020 via Singapore. However,I received an email from Singapore Airlines on 20th of April 2020 to say my return flights were cancelled. Singapore Airlines had been extremely unhelpful to me, I was left stranded. No alternate flight was arranged nor any support or assistance provided by airline or travel agent. I had to buy a separate ticket from Qatar Airline in order to return home safely on 7th of May 2020! I had no refund even though I wrote to the CEO of Singapore Airlines (Mr Goh) in May 2020 to complain which was totally ignored. Singapore Airlines provides very poor customer care and services. I will not travel by Singapore Airlines again and will not use the travel agent.
Seating was comfortable, my special meal arrived before the rest of the economy class meals and was cooked to perfection. No problems at all
Clean, service very good ,good choice of food, drink choice very good to from soft drink to spirits and beers
Travel Period: July 17, 2020 Flying from / to: KIX to KUL Don't know how to describe my feeling when I'm checking in at the counter at the airport, walking to the waiting room, and finally boarding. My trip back to Malaysia (KUL) has been planned since last year December 2020. Unfortunately, due to COVID, my flights have been canceled for 3 times by all different airlines (Singapore Airlines, Malaysia Airlines, and also AirAsia). I have been waiting for the airlines to bring me home since April 2020. And finally, the 4th booking that I have made via Singapore Airlines successful and the flight is on schedule. All the process goes well and very good service. I don't know how to express my thankful feeling to the Airlines and also all the staff (ground staff, stewards, pilots, customer service center and etc), the plane is very big, which can accommodate more than 300 passengers but Singapore Airlines operated this flight with only a few passengers on the flight and brought us home. I would like to say Thank You Very Much to Singapore Airlines. I will always support Singapore Airlines. Thank you very much to all the staff who put in an effort to arrange this flight for us.
Best crew, food, service and seats. On-ground service also best. Totally recommend!! I have travelled with them more than 12 times but no complaints :)
Singapore airlines has always been a great airline for me and my husband in the past years, and as loyal customers we only witnessed positive experiences. However, in March of this year, in the face of the coronavirus global lockdown we experienced a truely selfish act that has thrown our once high regards for the airline into jeopardy. On the 14th of March, we had booked a trip from Frankfurt to transit in Singapore and then fly to Melbourne, for which we had requested an upgrade. This upgrade from economy to premium economy for a total of $800 dollars was granted approximately 48 hrs before departure. We checked into our flight on the 12th of March, and shortly afterwards, heard from a third party member that Singapore Airlines was only flying citizens back to Singapore. It was only at the check in counter of the Frankfurt Airport where we were informed that we would not be able to board. Indeed, granting us the upgrade for $800, despite knowing that the airline would not be able to accomodate us on our return flight proves to be an act of true exploitation of our upgrade request and our credit card details. Having sent a vast amount of emails without response we have come to the conclusion that this was a purely cynical act, and we feel deeply betrayed by a company that we thought we could trust. We are aware that the coronavirus pandemic is a great adversity for all - airlines and customers. However, exploiting and abusing your privileges to approve our upgrade despite your prior knowledge of our cancelled tickets, is an egotistical handling of the situation. When we returned back home to Australia we had paid for 2 flights we did not board, two upgrades on both of these flight which we could not have, and we had to buy additional tickets with Qatar airlines for our return flight. We are deeply disappointed in the company and are unsure whether we will fly Singapore airlines again if this cannot be solved.
Flights from London to Bali via Singapore were cancelled, within 2 weeks of contacting Singapore airlines, refund received in full. Amazing customer service, 2 phone calls from their office to keep me fully informed..... will 100% book again!!
Refunded our tickets in full. So what it took a few weeks but they kept us fully informed. When this is all over, we will only travel to Europe/ Singapore with them as they have proved to be most trustworthy, and their planes and service is the best in the business. Thanks again SIA.
I purchased two nonrefundable business class tickets NZ-AMS return before the coronavirus stopped our plans. We notified Singapore Air that we did not want to fly. Received an immediate reply with instructions on how to apply to get our money back. Full repayment into my account on the day we should have flown. Excellent service.
Flights cancelled by Singapore Airlines in May 2020 - requested refund and still waiting, more than 3 months later. Lots of emails, asking me to be patient - if Qatar, Cathay Pacific and Qantas can refund within 3 wees, why am I still waiting 3 months for Singapore Airlines. They are in breach of Australian consumer law and are happy to hold on to the nearly $14,000 I paid them last year. Beware if booking, no refunds if they cancel flights.
Having been a loyal customer for 20 years and a loyal business traveller for 10, I have always found the airport and flight experience to be good. Between 2000 and 2005, I had to make use of the London and Singapore ticket offices, which I can only describe as being hopeless at best. During a check-in in 2005 in NZ, I was asked by the check-in supervisor what my opinion was of the airline, so I indicated the excellent airport & flight experience and said it was completely let down by the ticket offices. The supervisor gave me a business card and asked me to email direct going forward. So from 2005 to the end of March 2020, all was well. In March 2020, all the staff were let go, which meant a return to using London & Singapore. This is an even bigger disaster than it was back in 2000-2005. Despite having cancelled $20,000 worth of tickets, they have been completely unhelpful. They won't re-book anything without additional $3000+ per ticket (even though this is illegal in some of my countries of origin). Just goes to show loyalty doesn't mean anything in Singapore Airlines land...
I flew economy Melbourne to Hanoi return night flight. Very happy and a pleasant flight. Had a row of seats to myself. The A380 cabin was clean and did not look to be very old at all. Range of entertainment options was great. 2 meals served and had vegetarian which were both fine. Plenty of water offered and the crew were polite and professional. There were hot towels and blankets and pillows! When I fly with Singapore Airlines I am always able to sleep during the flight. And arrive refreshed at my destination.! The food and crew were amazing. Overall a great way to fly.
Despite several emails I have yet to receive a refund from the airline for $2,500 I paid for my wife and myself to fly roundtrip to Bali. The flights were cancelled by the airline in May 2020. I am concerned that Singapore Airlines has financial difficulties and may not be in a position to pay refunds.
Not refunding money owed from flight cancellations. I've been waiting 3 months so far after the refund is approved and the airline is now effectively ignoring us and stealing the fare for cancelled flights. They don't respond to queries anymore. Keeping the tax component alone is highly illegal as it never belonged to the airline in the first place. They are breaking so many laws here. Very dodgy.
Sao Paulo to Dublin via Munich on Lufthansa booked with Singapore Airlines redemption miles. A refund was agreed upon 3 months ago. The airline is ignoring requests for a date when the tax refund will be paid.