How a perfect flight (A3 611), can become desastrous, before it starts? It all started with signing in the electronic document, plf, recommended before the flight. What if you sign in the document, 2 days before the scheduled flight for returning to Athens, and the departure or specifically the arrival time to Athens changes and becomes 5 hours earlier and one day earlier, before midnight ? The QR CODE, of the plf asigned document, is beeping your email account, on 00:00 hours, one day before arrival in Athens. It is a serious reason, not to be allowed for boarding and loose your flight. Or isn't it ....
The aeroplane fully booked, People are very close to each other like sardines, their information on their website on how they are coping with Covid-19 is just for show. No food on the aeroplane just a small sandwich and water. They got money from the govt so that they dont overbook and have one seat empty in each row but thats not the case here.You can see this Airline is in distress and it would have closed down if not getting EU funds.
Aegean weighs the cabin luggage on boarding and charges 60€ fees if more than 8kg. In my experience, only low cost companies do this... I do not recommend this company in order to avoid bad surprises...
I had two calls with them on the 23rd and the 24th of July with regards to changing my flight. According to them, I could have one change without penalty with no extra charge due to Covid-19. However, because I needed to change airports, I had to pay the penalty. Whilst on my first call, the girl I talked to told me that I needed to pay 100euros for the change whereas the next day I was told to pay 140euros for the same change (Note: The flight rate didn't change at all). Despite the difference, I changed my flight ticket asking for a baggage too. They booked my ticket without adding a baggage! I called yesterday to ask what happened and they were telling me that there was no charge for the baggage. Then, they told me they would listen to my recording and call me back. They called me two hours later; the phone was ringing for 5 secs and I did not manage to pick it up. I called back and I was told that the girl who was assisting me finished her work for the day. The next person told me that would look into it but instead of putting me on hold, they hung up on me and never called back! I called again today, the assistant could not find the notes of the first person who listened to the recording and of course did not add my baggage for free. I did however requested both calls (the one asking for 100euros and the second one when they asked for more money and did not add my baggage); I am waiting for the response. On the 2nd of August, I flew from Athens to Heraklion. There was about a 2-hour delay and the airline offered us a free ticket. However, they state that I cannot use the free ticket during Christmas, Easter, July and August but as I live in the UK and I am not allowed to use it the only periods that I can travel to Greece. Due to Covid-19 they do not allow a backpack and a cabin bag on board. They do not allow to check-in the cabin bag. The price tickets are not cheaper either.
Flying with Aegean is worse and worse every year. The latest absurdity is that only one handluggage is allowed, with no exceptions, not even laptop case or small handbags. Maybe the company is trying to catch up on their looses because of covid and that's why decided to charge 50 euro for a small luggage. Great job! Next time I will make sure to fly with another airline.
I had two calls with them on the 23rd and the 24th of July with regards to changing my flight. According to them, I could have one change without penalty with no extra charge due to Covid-19. However, because I needed to change airports, I had to pay the penalty! Whilst on my first call, the girl I talked to told me that I needed to pay 100euros for the change whereas the next day I was told to pay 140euros for the same change (Note: The flight rate didn't change at all). Despite the difference, I changed my flight ticket asking for a baggage too. They booked my ticket without adding a baggage! I called yesterday to ask what happened and they were telling me that there was no charge for the baggage. Then, they told me they would listen to my recording and call me back. They called me two hours later; the phone was ringing for 5secs and I did not manage to pick it up. I called back immediately and I was told that the girl who was assisting me finished her work for the day. The next person told me that would look into it but instead of putting me on hold, they hung up on me and never called back! I called again today, the assistant could not find the notes of the first person who listened to the recording and of course did not add my baggage for free. I did however requested both calls (the one asking for 100euros and the second one when they asked for more money and did not add my baggage); I am waiting for the response and I will write about this experience, too. In addition, on the 2nd of August, I flew from Athens to Heraklion. There was about a 2-hour delay (because the BREAK of the plane was NOT WORKING) and the airline offered us a free ticket. However, they state that I cannot use the free ticket during Christmas, Easter, July and August which is unacceptable as I permanently live in the UK and I am not allowed to use it the only periods that I can travel to Greece. Despite all that, due to Covid-19 they do not allow a backpack AND a cabin bag on board. They do not allow to check-in the cabin bag, as well. The price tickets are not cheaper either. I am not using Aegean airlines never again! They are pretentious and try to steal money from everybody. Unacceptable company. I am aware that all airlines are looking for ways to gain more money but I prefer to choose a low cost company; at least, their tickets are much cheaper!
AVOID THIS AIRLINE AT ALL COSTS! Scam artists that will take your money, and customer service is like a verbal company policy. No reasoning with them
Highly not recommended, my luggage has been torn. No help upon arrival (not to mention that the staff was far from friendly), they told me that compensation can only be arranged over phone. Noone was replying my calls so I completed an online form. They refuse to pay for the price of my luggage, still in negotiation. To not be trusted with valuable personal items.
I booked a flex ticket directly at the Aegean website from Athens to Oslo. My flight was canceled so I called Aegean to re-book on another flight. They only offered me a flight though Stockholm that would require me to go into a 10 days quarantine upon arrival in Norway! They also falsely claimed that the coronavirus measures do not apply for transit flights. This is of course totally false as clearly stated on the Norwegian ministry website (helsenorge.no). The completely irresponsible response from Aegean almost sent me to a 10 days quarantine that would have ruined my trip! For flights with other star alliance companies (e.g. Lufthansa) they asked me to pay 90€ extra for a one-way trip on top of the 150€ that I payed already!!!! When I asked for my money back they told me that this will take a long time, at least 3 months, AGAINST ALL REGULATIONS for European airlines that give a maximum of 7 days for the money to be in the bank account ( check regulation EC No 261/2004). After my good past experiences with Aegean this was a great disappointment! Not to be trusted anymore!
They are a totally inconsiderate airline with the situation of Latin American passengers who are locked up in our country and even Aegean pretend we travel. They do not understand that this is an unprecedented situation. My family and I have been able to reach agreements with all the airlines and hotels of our trip to Europe, and Aegean have been the only ones negligent.
They update the hand language policy without communication. 10 days ago I landed in Crete via Athens with a hand language 8kg and my handbag. Today 12/08/20 for the same hand language they charged me €40. It was a terrible service! Aegean airlines lost so much money as everyone due to COVID and now trying to charge customers to make up some money. The Food service in the airplane Was terrible. They offer a tiny sandwich literally 3 bites for the whole flight. They trying really hard to save money. I’ll never fly again with Aegean. They are acting luxury company but it’s very poor service to all customers.
Bad customer service, I will not fly with this company again. It is a shame and what they are doing is NOT legal in Europe. They have canceled a flight and instead of reimbursing me the money, they only give me the option of a voucher and after 12 months, they tell me that they will exchange it for money, you know what else they will do in a year ... . a shame. I insist again that they are breaking the law and what they are doing to users IS NOT LEGAL, they are cheating us and taking advantage of us. They are keeping our money for at least ONE YEAR and then what will they tell us? . Let no one trust AEGEAN AIR or its affiliate, OLYMPIC AIR. Do not fly with them, the customer service phone does not work in SPANISH, they do not answer the mail, unless you tell them that you finally accept the bonus. Don't trust this company. pésima atención al cliente, no vuelvo a volar con esta compañía. Es una vergüenza y lo que están haciendo NO es legal en Europa. Me han anulado un vuelo y en vez de reembolsarme el dinero, solo me da la opción de un bono y después de 12 meses, me dicen que me lo cambian por dinero, vete tu a saber que otra cosa harán dentro de un año... una vergüenza. Vuelvo a insistir que se están saltando la ley y lo que nos están haciendo a los usuario NO ES LEGAL, nos están estafando y aprovechándose de nosotros. Se están quedando con nuestro dinero durante mínimo UN AÑO ¿y luego que nos contarán? . Que nadie se fie de AEGEAN AIR ni de su filial, OLYMPIC AIR. No vuelen con ellos, no funciona el teléfono de atención al cliente en ESPAÑOL, no contestan al los mail, salvo que le digas que finalmente aceptas el bono. No te fíes de esta compañía.
I flew with Aegean from LHR to ATH on the basis of Aegean’s well advertised anti Covid precautions. While all passengers were wearing masks while boarding there were glaring issues during the flight. Many passengers removed their masks and some turned on their individual air nozzles spreading the air they exhaled to the nearby passengers. The air stewards did next to nothing even after asking them. Very disappointing. I would also urge the airline to reconsider the inflight service. I am sure passengers can do 3.5 hours without eating and keep their masks on. Also the cabin felt dirtier than one would expect despite the thorough cleaning the airline claims they do. Times have changed and minimising the risk of spreading Covid is the single most important thing to get right. Aegean must improve.
On time, clean aircrafts, professional service by the crew, timely messages both on phones by sms and emails, and cooperating call center staff when it comes to changes/cancellations/refunds. Rarely nowadays.
Aegean and their subsidiary Olympic Airlines last minute cancelled my flight from Chios to Athens, placing us on a flight 4 hours later meaning that we would miss our flight from Athens to London. I saw online that there was a flight just half an hour after my original flight with available seats, however they were trying to charge €102 per passenger. I called the helpline and after being put on hold for over 30 minutes, I was told there was now only 1 seat left on this flight. This gave us the only option of taking the flight later that evening meaning that we would have to forget about our last day on our holiday and take on a 16 hour lay over. We were not given an apology let alone trying to accommodate us by offering a hotel or perhaps an earlier flight back from Athens to London. Instead, they tried to charge us €180 to bring our flight from Athens to London forward by 3 hours. Horrific customer service. I will never fly with Aegean or Olympic Airlines again.
That's my experience with Aegean Airlines: On 1st of August I called the Aegean airlines and they confirmed that the flights from Albania to Greece are open for the tourists and I booked for 4 family members through an agency. I called again for confirmation as a lot were written in the media for the law changing again. They confirmed the second time again that our relatives although not having a Greek residence, they are able to fly to Greece and only the PLF is required (nothing more, nothing less). I called for third time today, 07.08 around 15.00' o'clock and they confirmed for third time that yes, those 4 are able to fly from Albania to Athens. They received the PLF with the QR code. All seemed good until 17.00 o'clock when the 4 went to the airport of Tirana for doing the check in and they were told that they are not allowed to travel according to the law!.. Which law? According to all three calls the government allows Albanians to travel only by airplane from Tirana to Athens airport only! I called for the fourth time and informed them that they don't allow those 4 to travel, although the confirmations.. although they opened the borders by air, as confirmed since 1st of August... The flights were not allowed in the beginning but the government changed the law at midnight of 31st July and they were allowing us to book flights from Albania to Athens airport!.. that's the information they gave us.. it's recorded and I would ask them to publish all our conversations, they have my permission... The fourth time I called they asked me when did I speak and who confirmed that my relatives can fly and they put me on hold for verifying if I was telling the truth by checking the last recorded conversation only. They told me that yes, I was right and telling the truth.. but unfortunately, they provided me a wrong information... All the THREE times, three different persons? Yes, ALL the three times; and that our relatives are MAYBE able to fly from 14.08! As for a refund... they told me to speak with the agency as they cannot do something.. (I booked with the agency after confirming the first time with them that the borders are open; this can be verified by checking the time the call was made and when were the flights booked). They can only offer me to change the day of the flights for 14.08 (and not charging me extra), but still not sure if that would occur as the law maybe changes again..! My relatives had even gone to a doctor and had with them a translated paper which was verifying that they're healthy and not infected or having COVID 19.. (except for the PLF with the QR code).. but no, NOW they are not able to fly. In the fourth call, they told me that the law Never changed and the information received from the government was always 14.08 as an opening day!.. Were all 3 previous employees lying or not understanding the laws or what?.. Except for the loss of money we paid for those 4 tickets (of course not cheap), there's a further cost behind all this.. (i.e no refund from the house booked from Airbnb as they were supposed to be in Athens in 3 hours.. so, not able to receive a refund, which is understandable...) / torture and anxiety in the end for those persons... Aegean is NOT a valuable and trust worthy airline.. They didn't assist, they lied?! and brought a lot involved persons in a very inconvenient and troubling situation... Of course I ask from them something more than just sorry, we provided you wrong information all the 3 times and "hanging up" the phone as there's nothing they can do...............
We were scheduled for several flights on Aegean this June. I waited a while to see what was going to happen even though we had decided not to go. The airline cancelled the first flight - which under European Law meant that they were required to compensate us. I had already cancelled the subsequent flights. So, what did Aegean do (contrary to Europe regulations). They offered a voucher that would never get used (2 of the people wont be flying in the next 18 months due to school, etc). And said that I could maybe get a refund 18 months from now (yeah right). The other flights were refundable. Even on the refundable flights, there were so many fees and charges that I got back about 20 cents on the dollar. Look, I have sympathy for the airlines right now trying to stay in business - giving less compensation than required would have been understandable (maybe). BUT charging outrageous fees on a "refundable" flight is absurd. Amazingly enough, both Delta & American were far better on handling the long distance flights from the US to Europe - usually the Europeans are much better about this kind of situation. As much as I want to go back to Greece, I doubt that I would ever fly Aegean again (and Sky Express was even far worse about all this - couldn't even get someone to talk to).
Up until recently Aegean was one of the best carriers in Europe. This is not the case anymore as they are adopting more and more policies of a typical low cost airline. For the lowest fare category (go light), one item is now allowed in the cabin and seat selection is not free. Any extra item cannot be checked for free but customers need to pay a fee at the airport. I just hope this is a temporary measure due to Covid19.
I am a Star alliance gold member and I loved travelling with Aegean due to kindness of the team, gold alliance status which offers a lot of benefits to frequent flyer, service on board including drinks and food quality and access to the lounges. With the current situation, quite a few things have changed, and I strongly doubt that all are related to safety and security. 3-euro seat supplement – for any seat for sure not, but with that I can live, if it helps you go through this demanding times. I do understand the offer in the lounges got very limited; I do understand you wish to board first the passengers sitting next to the window and star alliance gold members have no priority any longer; I do understand the selection of drinks and food are extremely limited – which is a big loss in terms of image and reputation for you – this is what was deferring you towards the competition. However, what I do not understand is the following: - Why I need to have one bag on board and not a thin laptop bag and a purse (together less than 7kg)? Please name me one solid argument how does this improve safety and security for anyone? You wish me to take a small suitcase to place my purse and laptop bag inside? I anyway have a suitcase checked in, where neither purse or laptop can be placed. So this means no extra money for you, just frustration for any female passenger, that has to travel with laptop as she travels for business. I would love to leave it at home, I just do not have the luxury to do so. So, what are you trying to achieve? Discriminate businesswomen? Makes us lose our documents? “Every woman knows” that changing the purse means forgetting something we will need during the trip. We hate to do so. Don’t push us. Or you wish to create ques at the security check and during boarding? As I will for sure need more time to open small suite case, take out the purse and laptop bag than to go through security with thin laptop bag and a purse, as I did until now. I will as well need my purse at the moment of boarding, as I need a document and boarding card, which will be in the purse and purse in the suitcase – do you mind if I open my suitcase at the floor in front of you, to present you the documents at the time of boarding? No, I cannot “have them ready” and I need to place them back after I pass the boarding. Where do you expect me to do that? On the airplane floor? Delaying all the other passengers again and again? How is this helping anyone? We are simply having poor flight experience and spending more time without social distancing, while queuing. What is your advantage of turning passengers, most of all female business travels, into gypsies or having us risk to lose documents which we need to hold in hand, with no possibility to place them back in the purse easily? We like comfort, flexibility and kindness. This is why I /we chose to travel with you. This COVID pandemics is already bad as it is, influencing everyone. Please do not try to put “under the same carpet” other measures, which most certainly do not contribute to safety or security, not to mention to the overall traveler experience when paying and using your services.
I fly with Aegean Airlines since now more than 12 years more times a year. During boardingon July 31, 2020 I forgot my call phone on the seat at the gate in Athens. I noticed this immediately after boarding and reported this to the chief stewardess. She was not helpful at all, telling me that they don't have time to take care of that now and I have to consult upon arrival the lost and found office in Stuttgart. This was a just unacceptable behaviour because a call at the officers at the gate whould be perhaps sufficient to find my cell phone and hand it to the lost and found airport personnel in Athens. I called the lost and found office at Athens Airport upon arrival in Stuttgart and they have been kind enough to check seats at the gate (however, only 3 hours after departure!) without being able to find anything. The fact that my cell phone got lost with all the negative consequences must be attributed to a great extend to Aegean Airlines. I will for sure choose in the future an alternative airline for my Germany-Greece flights.