Other than horrible seating for anyone with the slightest back problems or other problems which I might not be familiar with, the food is definitely not for most people’s taste. I’m not even going to elaborate on customer service. My luggage didn’t make it to the flight. Why? Answer: “you only had 1 hr and 15 mins before flights. This was my first time flying with Air France. I have another trip planned, which I hope to cancel. My delayed luggage was supposed to arrive 2 days later than my initial flight. (15th of August) it’s now 17th of August and no trace of baggage. I called and emailed several times. This morning I’ve been told there’s a car dropping off my suitcase at 1-2 pm. No action has been taken. They’ve stopped answering my calls and emails. It’s the time of a global pandemic and us, travelers, have to quarantine. I was left in a cold room. You guessed it, not a hotel; not any other place I’m familiar with. I have nothing. I don’t have my medicine, warm clothes, a blanket, the necessities. I can’t go out to buy stuff anymore. I filed a compensation form, too. They replied, asking for flight details and pictures, which I provided. It is now days later and I still don’t have answers. Phone lines not picking up. Horrible customer service. The worst experience ever and I’m not a stranger to flying different distances.
Other than horrible seating for anyone with slightest back problems or other problems which I might not be familiar with, the food is definitely not for most people’s taste. I’m not even going to elaborate on customer service. My luggage didn’t make it to the flight. Why? Answer: “you only had 1 hr and 15 mins before flights. “ HA HA this was my first time flying with AirFrance. I have another trip planned, which I hope to cancel. My delayed luggage was supposed to arrive 2 days later than my initial flight. (15th of August) it’s now 17th of August and no trace of baggage. I called and emailed several times. This morning I’ve been told there’s a car dropping off my suitcase at 1-2 pm. No action has been taken. They’ve stopped answering my calls and emails. It’s the time of a global pandemic and us, travelers, have to quarantine. I was left in a cold room. You guessed it, not a hotel; not any other place I’m familiar with. I have nothing. I don’t have my medicine, warm clothes, a blanket, the necessities... I can’t go out to buy stuff anymore. I filed a compensation form, too. They replied, asking for flight details and pictures, which I provided. It is now days later and I still don’t have answers. Phone lines not picking up. Horrible customer service. The worst experience ever and I’m not a stranger to flying different distances.
My flight left half empry today several people left stranded. The reason. Air france had forfot to inform us that we needed to obtain some minor code identification number from the greek authorities 48 hours before the flight. Airfrance somehow forgot to mentiontjis detail and now many of us are waiting for 3 hours straight in a da gerous, hnhealthy queue to find out whays going to happen with our flight.
I used to like this company, but I'm bitterly disappointed. It takes them moments to take your money for a ticket, but when it comes to reimbursement for a canceled flight, it takes ages for some reason. All I'm asking is a voucher, and I've heard nothing from them for 2 weeks! The customer service is useless too: on Facebook, they give you cookie-cutter answers that don't answer your questions, then stop answering at all and then 2 days later say that they "understand my frustration", yeah, thanks for nothing. Will never willingly choose AirFrance again, learn to respect your customers!
I am a frequent traveller and I have been Traveling with Many airline companies over the past years, and I have never ever experienced such a bad treatment. First of all BEWARE of the fact that regardless the fact that you might pay € 1000 for a ticket from Dubai to Lyon, your ticket does not include ANY check in suitcase, which I find absolutely ridiculous. Every airline company which is not a low cost includes a check in baggage when spending such a high amount for a ticket. Moreover, it is not mentioned priorly therefore you might end up showing up at the airport and being charged 65€ for your extra baggage ! Fair enough, I found the staff absolutely unpleasant throughout the whole trip, the lady at the check in was honestly providing the worst customer service never had, she was aggressive and rude at the point that left me speachless. The crew on the plane was even worst, didn’t smile once for the whole 7 hours trip, provided cold and strict answers to any questions, they honestly looked like they deeply hate their job and couldn’t care less about the experience provided. Last but not least , I am vegetarian and I tried to request a specific meal on the website when checking in, but there was not option, for this reason I directly called Air France and requested to add this meal for me and my husband, which has been confirmed by phone . Once on the plane, the lady arrived with a standard meat based meal and I kindly asked for the vegetarian meal requested priorly. Beside the fact that she couldn’t speak a word of English, which I find hilarious for a cabin crew of an international company, but once she asked her colleague whatever was I asking for, she softly laughed and said they do not provide any vegetarian option but only the standard meal provided to everybody on the plan. Speachless Honestly amongst the hundreds flights experienced, with big and small companies , I have never went through such a terrible experience especially after paying a ticket of € 1000. I highly recommend to chose a different airline and I will definitely avoid AirFrance for the rest of my life.
I booked a trip to Rome on Alitalia because the schedules were more convenient than the ones offered by AFKLM . And after second thoughts, I also booked a trip from Rome to Budapest on AFKLM because there is no non stop flight offered by Alitalia. Most of the time I fly that company . Departure from Rome to Paris and then Budapest was nice. I had seat 1A. There were few people in j class. Because of coronavirus, meal service is reduced but it was more than ok. It was a pleasant flight , the only drawback is luggage handling in Roissy. This has been my third mishandled bag in 12 months. Not a big deal but a broken wheel. Seating is economy seating with the middle seat blocked. That's how most EU carriers do. But for a 2 hour flight, it's ok. Last point, AFKLM offered great prices in business with double miles and xps. I could achieve gold status earlier than expected.
One of the few airlines that was flying to Italy mid-June 2020. Very well organized boarding, the staff has made everybody respect safety distances and provided surgical face masks. Felt very safe! Will definitely fly again with AirFrance during these unprecedented times.
to be honest travelling with them is really relaxing, they are very helpful, very nice and understandable for any situation, they took yo in f charge plus their service in Board is just amazing, i have travelled with them many times and was always the best choice i have made after trying many airlines. their problem is their sales call centre agents is unprofessional and sorry for term idiots with the proper word, they keep blaming customers for their mistakes, no communication between them at all don't book with them they ruin your flight and your life, instead of listening to the calls from their team leader or manager no they are not bothered at all, so what team leader role or manager role in that call centre , receiving an answer from someone called Melanie Kiss who doesn't look at my case seriously, complained in February no answer no call keep calling them for resolving my case nothing total ignorance, they don't even know how the system works ( holding money is taking 24 hours ask the managers and get trained for that . very disappointed DO NOT CALL TO BOOK A FLIGHT IS UNPROFESSIONAL AND NO SENSE
I booked a return ticket to Biarritz and paid an extra fee for a more decent seat with leg room on an Airbus 319. When checking in on internet the day before, I realized that the plane had been changed (I mean really downgraded) to a small Embraer, a plane that I systematically avoid... but airlines have the right to change the plane. In the process I saw that I had been assigned to a regular seat with small legroom , although I am (not for long anymore...) a Gold member. Of course the extra fee I paid has not been reimbursed ! For the return leg, when I saw that AF was playing the same dishonest game, I decided to take the train back. At least now, AF will have no opportunity to play dirty games with me; I will no longer be a client. The health of the airline sector would benefit if such actors would disappear.
I have received this discount code and I’ve tried on the day it didn’t work, furthermore I sent a message on facebook messenger and air france didn’t answer me till today. I called it today to their number and the guy didn’t know how to deal with the problem, he said he was not instructed with the system. I mean what kind of company is that?
Horrible flight back to U.S. after layover in CDG. A family in front of me was being rude, loud and constantly banging on the seat. It was obvious they were talking about me in French to the flight attendant. The worse thing is there was phlegm in my latte that I swallowed. Of course there was no way to prove this, but I'm sure if you swallowed phlegm you would know it. Keep in mind I am a female traveling alone internationally, which is scary enough.This happened a year ago and I will never fly with them again. I always look for flights with layovers in other areas such as Germany. Truly and utterly a miserable and haunting experience.
I took this flight in business class (row 2) and I am gold member in Flying Blue. The service level was below the worst low cost flight ! AF as always downgrades everything. No service « because of COVID ». The toilets in front were « reserved for the crew » so I needed to queue a long time for the 2 toilets at the rear of the full plane with more than 200 passengers. Of course Ben Smith doesn’t change anything in the values of the State owned company where clients are the last priority. A pure joke ! I give up using AF.
Today as I boarded the flight, i am greeted by two gentlemen wearing on their shirt a badge with “safety/security” written on. One of them had the mask only on the chin, uncovering the nose. This shows lack of professionalism. These days more than ever, every detail is capital.
My experience on travelling to India via Air France on Aug 1st 2020 via Paris with 3 hr layover. Many of us were including myself doesnt have any idea what to expect travelling during this COVID time apart from Vande bharath Misson. From August 1st India has opened its international flights with few carriers and Air France was one of them. I had a very pleasant experience both inside the flight as well as in Bangalore airport. I never expected the orderly and perfect arrangements in Bangalore Airport. Its was properly choreographed. I would suggest people to wait for one more week(till 8th Aug) so that they can avoid hotel quarantine. Here it goes... 1. Flight was from GRU. 2. MUST TAKE PCR test. 3. Whatever airfrance asks for documents have it ready printed and filled. The hard copy is very helpful in Paris airport. Once your flight confirms they send you all the required documents. DO NOT SKIP ANY. 4. As of 1 st Aug.. we reached airport 5 hrs before expecting long queues for checks in GRU but there were none and surprisingly the airline counters were open too. 5. All were straight forward. Keep your sanitizers in spray form. It makes life easier. 6. Using Gloves also a good idea. Get disposable gloves.. 7. Flight was clean, food was good. Served hot. So no need pack food and water. Basic dinner lunch and breakfast is served. My flight was at 15:00 so after we took off, dinner was served and then before we land Breakfast was served. Enough water is provided. Same in Paris to Bangalore lap, 2 meals were served. The food was not elaborate they used to be but enough. There was very few people inside the flight, most of us were able to stretch out in other seats :D 8. Without PCR test result REPORT as negative, you wont be able to allow after 2nd lap. In Paris before on boarding to Bangalore, they need to see test result. (Printed test paper makes it easier) There were people who came without PCR results from USA and they werent allowed to board the flight. They were asking many excuses but denied their entry. After you enter, they give you couple of documents to fill.. Fill all of them and keep it ready before landing in Bangalore. You need to give them immediately after you land in the airport. 9. Once in Bangalore airport.. every thing is properly organized, 1st your temp is checked, 2nd oximeter check, 3rd PCR test results verified. 10. Hardly in 30 min according to the rush, (i finished in 30 min).. head to immigration, collected bag, (Only our flight has arrived at that time and baggage was already in the carousel) Clear customs(i wasn't checked for any). 11. Once u exit, u will be given hotel option.. one 5 star and one 3 star. 12. I took 5 star.. 4100 per day With all 3 meals, and enough drinking water, clean sanitized room and very polite and cordial people. 13. The hotel guys arrange a local bus to take u to hotel, get settled for 7 DAY MUST QUARANTINE. 14. All comes to ur room. Food was hot and tasty. Simple veg meals. If u need more u could order. All were arranged properly. As I landed in bangalore at mid night I was worried about ferrying taxi..but that was also taken care by the hotel guys. Another tip is have some Indian cash in hand. You need to pay for the bus(300/-) but if there is no hotel quarantine then its not necessary. You have an ATM before you exit if you need cash. I really appreciate both the Airlines and also Bangalore Airport arrangements.
Some four months after cancelling our flights, still not refunded my credit card. Do not require a voucher, or alternative flight. However, they have refunded my sister for the same flights, booked at the same time! They trot out the same unhelpful response every time you contact them. They currently are unable to provide details of a UK contact address via their messenger service or on the phone?! Have applied for a charge back on credit card. Next step will be a court claim. Would not recommend and will never use again.
The most vicious pricing of all airlines with non-existing custumer sevices despite 85K employees paid through free loans courtesy of the French government. A great company to be employed doing nothing
Just returned from Munich. Flew with Air France. Had to Change in Paris on the outward and inward journeys. Small place with very comfortable seats. Free coffee. The flights were smooth and barely a jolt on landing. Staff very friendly too. We took hand luggage so had no problems with this. Staff insisted on customers wearing surgical face masks but for those people who didn't have them staff supplied them free of charge. Easy to get on board and bus waiting to take us to the terminal once we arrived. No inflight entertainment available on board but each flight was only an hour or so long, so this was not required. Would use them again any time.
It is by far the most terrible airline I have ever flown and there are not enough words to describe it. Dirty rude awful food delays after delays..from top to bottom it is unreliable and unbearable. They treat people like garbage and they have the top uneducated personnel ever
I have been unsuccessful in obtaining my money back from Air France after they cancelled my flight due to COVID. I completed the online refund request form on March 22nd after they cancelled my flight. They did not get around to responding until May 22nd. It is now July 30th and I have only received emails from them saying they are overwhelmed by COVID and to be patient while they process my request. I have had to file a dispute with my bank and hope they will be able to return my money soon. I would not recommend Air France and do not plan to spend more money with this airline.
Air France has really the worst customer service of all airlines. They lost all respect for their customers and suddenly became a SCAM AIRLINE. How is it possible that no one has the decency of picking up the phone at their customer service numbers? All you hear is a recording, same with emails. Our flights Paris - Palma de Mallorca were cancelled in April and I had no reply to my claim since then. We paid 350 EUR in February for these flights and it is now almost August. I feel scammed by Air France. I wonder how this airline can be France's national airline? It's truly an embarrassment. Up until today, no refund, no information, no reimbursement even though we are theoretically protected by European consumer laws - they clearly do not care about these laws. Customers come last for Air France. You deserve to go bankrupt. DO NOT BUY TICKETS WITH AIR FRANCE EVER AGAIN.