It is unbelievable how impolite the employees of Iberia are, and not willing to help in any way. Ana Bujia had an extremely bad attitude, not willing to listen, and also answering in a way that is not in line with common education. Super disappointed by the service and i would definitely recommend to choose a different airline.
The people at the check in was super friendly, they said nothing to me about my carry on baggage even though I was taking a few bags with me, didn't even weight my carry on and even offered to check in one of my carry on bags, they also shipped my bags all the way to my final destination (ASU) which was unexpected but very nice from them. On board the plane was 80% empty, but even so the crew was very strict with biosecurity measures, they made everyone put their mask correctly and handed some wipes with 70% alcohol that were quite nice and they CLEARLY stated the amount of alcohol in them. The crew was constantly monitoring the people and readily available to provide help. I had a short flight, the seats were uncomfortable, but at least I felt safe as the crew was taking care of the safety and higiene of the passengers reasonably okay. Boarding was very fast and overall satisfied with this short trip.
I was recently meant to travel from Madrid to London Heathrow with Iberia airlines. I had never flown with them before and after reading the reviews I was a little nervous, however I went ahead and booked a flight home anyway. Shortly after booking the flight I received news that my local area at home was seeing a surge in cases, and that both my parents (both NHS front line workers) were working 13+ hour days and it was unsafe for me to go home. The only option Iberia offered me when cancelling my flight was a voucher, with the conditions that I book again on a direct, Iberia operated only flight. Despite trying to find the option for a full refund, I was unable to do so, and instead had to book a flight to Bulgaria, where I am a medical student. I tried to use the voucher code Iberia had given me, however low and behold, the voucher couldn't be used on this flight. I will never be contemplating flying with Iberia again, and neither will my family, let alone physically getting on their airplanes or using the voucher code. I had to rebook a flight with Bulgaria Air, which cost me £200. All in all I have lost out on £300 due to Iberia's poor booking policies and refund policies. As much as I understand we are in the middle of a pandemic, I think this form of refund offer is quite frankly horrific. I earlier rang the customer service line and was told to simply sell my Iberia voucher on to someone else. If I could give this a -5* rating I would, I haven't been offered any form of compensation that is actually useful to me, and my money is clearly still in Iberia's pocket and looks likely to remain that way unless I kick up enough of a fuss. My flight was due to be on August 2nd, and the only reason I am chasing this up 10 days after the event is due to my full schedule with university exams. I will never be using Iberia again and quite frankly am disgusted that they offer such specific vouchers, keeping cash flow through their company.
I purchased two round trips, from Miami International to Madrid. Our trip was planned to leave on 3-8-2020 and return on the 3-18-2020. Before leaving, the Corona Virus started to have publicity, so I tried to cancel. I was denied. I ended up going, my wife did not, since she feared the epidemic. I purchased a rental car with Avis, and one night stay for two, on the evening prior to our day of our return in Madrid. I lost one airfare there and back, one night stay in Madrid for two. Everything purchased as an Iberia Vacation package. Got to Spain on the 9th, got my car, drove to northern Spain, and three days later had to leave the country, because the US was closing to incoming flights. The last night in Madrid, I had to rebook, and lost that previously paid stay. The rental car for 10 days, became only four days, and Avis did allow me a credit. I get to Barajas Airport, Terminal 4, get my boarding pass, go thru Customs, all good. Take the train to Terminal 4C, and after going thru the 2nd Bazaar of Stores, had to walk about a 1/2 mile to the end of the west wing to Iberia. Before getting there, Iberia had another security post check-in with their own security personnel. Waited in line, as I was going thru, I commented that this 2nd security post, was 'ridiculous and inconvenience to travelers, everyone is stressed enough'. That idiot, must alerted the CDC in the US, and all of a sudden arriving at Miami, I get visited by a very polite Iberia rep, that tells me that I have been accused of carrying the virus. I was told that I could not leave the plane, and that after every left, the CDC would be visiting me. But, before anyone was allowed off the plane, here they came, two Border Control Policemen, and a CDC Nurse. She checked my temperature, and escorted me off the plane, like some kind of criminal. Luckily for me, never had to go thru customs, my suitcase was picked up and delivered to me downstairs at Arrivals, about an hour later. One of the Border Patrol Police, confessed to me, that an Iberia Airlines Rep in Madrid, had filed the accusation. Thanks Iberia, never again will I be traveling with your airline.
Great service and comfort. Food selection was varied and service was constant. Flight was on time without incidence.
Direct flight from Madrid to Mallorca....Iberia lost my luggage 6 days ago and still cannot tell me where it is.....just incredible...plus I have an Iberia gold card....great use that is!!
Absolutely the worst service from ANY airline. It's no surprise they've rated so badly all over. The only reason this airline was used is because it was the only choice due to limited selections this year. My wife booked a flight with them to go through Spain onto London and from minute one they were issues! First the website section wasn't working to enter the day for DOB and only accepted 01. So after booking had to call them to get that changed. After booking and talking to an agent they indicated the original route couldn't work and would need to be changed. The original fare was 697 EUR and the new fare was to be 528 EUR. Despite the new fare being LESS than the old, they charged 58 EUR fare difference plus change fee, plus booking fee for a total of over 240 EUR !! The agent on the phone took 58 min on the phone trying to run my credit card 4 times and never got it done despite giving all the correct information. I called back an hour later and spoke to another agent who saw the info in the sytem and when she read it back to me, the last agent had my country as New Zealand!! I'm in the Caribbean! This agent fixed the other agent's incompetence and the payment was done. Finally... the Optima package was paid for which includes 1 checked bag and free seat reservation 24hrs before. Again with issues to their website when trying to reserve the seat the page had an error. So again a call was made to them and was told they can only make a seat reservation for a fee. With less than 24hrs and needing a seat to complete the Spain health form, another fee of 40 EUR was charged by the criminal company! If you have ANY choice in air travel DO NOT fly with Iberia. It's a reason they are rated so poorly all over! I will be contacting my bank to dispute some of these extra charges as well. AVOID AT ALL "COSTS"!!!
After waiting through a 5 delay for our flight to Madrid to arrive due to bad weather, I missed my connecting flight to London. Iberia booked me a new flight, but I couldn't confirm my flight and get my boarding pass online. I had to do it in the airport. Iberia airlines had everyone from my Seville flight stand in a separate line and wait for hours while they continued to help people who showed up the help desk after we had arrived. They waited 5 hours to start helping families with small children. After a mad dash to get to my gate, I discovered that Iberia had not transferred my luggage to the other airlines as promised. Long story short. Don't fly Iberia. Their customer service is terrible.
My suit case was damaged beyond repair during my flight with Iberian Airlines from Florence to Seville. I reported the damage and received and 80 euro online Amazon gift card as compensation. I was instructed to activate the code and it would be applied to any of my Amazon purchases. So I get back to the United States, and decided to use my gift card. Only to discover that the gift card can only be used for Spain's Amazon site. So, the gift card is useless to me. If Iberia damages your luggage and you don't live in Spain, make sure you can actually use the compensation they give you. Or just don't fly Iberia.
I first requested a refund by Facebook message late May, after Iberia cancelled my 15 May flight. When I sent a reminder via FB 2 months later, my credit card was immediately refunded.
I had a flight from Quito to Riga planned via Madrid. As part of regular COVID misery, Latvia decided that it does not want direct flights from Spain. So that leg of light gets cancelled, I can only hope that together with the rest of the flight (seeing as I have no business in Madrid). Nevertheless when I called to the attention centre in Quito, this was the result: they offered me a flight from Madrid to Riga via Amsterdam. I was happy! Only when the ticket arrived, somehow it no longer included flight from Quito to Madrid, but instead a flight from Madrid to Riga earlier than the light form Quito would arrive. So I only had to use my power of teletansportation to get to Madrid. Beam me up, Soctty! Go figure, it is probably funny, only I really was looking forward to a little holiday. So asked for a cancellation, hope that at least happens with no magical options included. BTW, normally Iberia provides decent no frills service.
Iberia Frist's class seat for regional and European flights is a joke. I posted a picture so everyone can see that it is actually worse than a regular seat, with no legroom due to the bulkhead. It is not even a recliner seat. All other seats are so narrow that anyone above 5'9" won't be able to seat comfortably as there is no legroom at all.
My luggage which was lost on the 7th of july was found in Madrid the next day. But it's been almost three weeks as it's not returned to me. Because of the fault of Iberia stuff I was not allowed to take my flight Quito-Madrid during the boarding. My luggage was not returned to me and flew to Madrid. The next day I managed to take a similar flight. I had to spend 32 hours in the terminal of Madrid waiting for the next connection. And I tried to contact Iberia stuff to give me back my luggage or load it on my next flight. But arriving to my destination I haven't found it. I contacted Lost and Found section and I called hundred times to Iberia office. I only know that it's found in the Terminal 4 of Madrid, but nothing is done until now by Iberia to return my luggage. I don't recommend to anyone to use this airlines. They gave me an enormous emotional trauma taking me from the plane before the boarding. They created troubles for me with my lost luggage. And I cannot have it back for weeks. The staff is totally indifferent and helpless...
The crew was nice, but the food was not very good. For dinner it was a mini baguet which had a piece of potato tortilla, very dry, no sauce or butter. There was also a small tuna salad which had some jar vetch and pepper, not tasty at all. Also the tea or coffee service was just one cup... I was very used to be offered a refill.
I have purchased my premium tickets to fly to Spain. Due to COVID19 my flight got canceled. Iberia confirmed that I would receive a full refund after 2 month of me trying to get an answer. However, it has been 6 month now and I still don't have the money. I keep trying to reach them but I get a roundabout that I cannot talk to their refunds department.
Our flight was cancelled by Iberia. The outbound flight was May 14, 2020. We requested a refund since they cancelled, and still have not gotten any response. We were told to work with out travel agent, which we did, and they were told to send Iberia an email requesting the refund. I tried calling their customer service today, and the message stated "all agents are busy, please try later" and then it disconnected me. Not even put in a queue, just hung up. I do not recommend anyone book with them.
My San Francisco to Barcelona flight with Level got canceled due to covid-19. I was asked if I wanted a voucher or a refund so I said refund. They said they would refund me within 30 days, it's been over 30 days and no signs of me getting a refund. I called again and the guy on the phone was rude and said that I don't have any right to a refund.
Make no mistake, this is a budget airline. The planes have seen better days and the service is no bueno. We booked with them because of price and price alone. We had a problem with our luggage being over the weight limit when we checked in, so we hastily threw things from 1 luggage into another and accidentally put our ipad into the front pocket of a luggage that we ended up checking. Well, no surprise that the ipad was missing when we retrieved our luggage upon arrival. Their customer service is god awful when it comes to filing a claim, and you will never get a resolution.
"You have the posibility to request a voucher* for the amount of the ticket" - true, but under such strict conditions, not really. "Get a free flight change. Book now with the peace of mind of being able to change your flight later. If you buy your trip for 2020 from May 28 to July 31, you can change your flight for free. Applies to all fares. It's as simple as this: Request the change (date, time, origin and/or destination) up to 15 days before departure." . This is Iberia promise. And this is how it worked just now: 1. You must select the new destination from a drop down list, where the biggest cities (Buenos Aires, Montevideo, Santo Domingo) are missing, so you have to call Customer Service. The Customer Service can change the ticket, but for $400 more than a new booking at Iberia website in front of me. Your alternative? Buy a new ticket at the lower fare you see and ask to refund the difference. However in this case you have to pay $300 penalty for the change and something else. Simply disgraceful.
It took me more than 4 times to purchase a flight to travel with their airline and at the end i still couldn't. It seems like they do not want to sell. Very poor customer service.