Realy realy bad service. Rather fly with a stop for more money then fling with JetBlue Besides the service they double charged for my luggage and refused to refund me!!!!!!!
A lot of passengers ignore the safety requirements. I'd guess about a third didn't have their masks on during the flight. Once we parked at the gate, a lot from the back crowded the aisle at the front (to get out faster). This was in both directions (there and back). Some of the passengers gently objected to what they were doing, but they were having none of it. One lady kept proclaiming, loudly, without her mask, in the aisle, that they had no carry-ons and were not going to wait while others took some time to gather their carry-ons. You might ask, if they have no carry-ons, they probably have checked luggage, aren't they going to have to wait at baggage claim anyway? Remember, these are young people, presumably from Florida. They are the most likely to be infected. I don't fault so much the airline or the staff. But I now feel unsafe flying.
Was a bit hesitant at first to fly during COVID. Jetblue made it safer by guaranteeing that no one that wasn’t in same group sat next to each other. There was at least one seat between each passenger. The staff were friendly and accommodating.
My flight date and time were changed for BOTH my outbound and inbound flight with no explanation or apology. I Instead of arriving at 10am I am now arriving at 11pm. Except that the flight has been delayed for almost three hours and will now arrive at 2am, with no explanation or apology from anyone at the gate or on the flight... will not be flying JetBlue again.
Flying from Tampa to Boston I was sitting in my seat and my mandatory mask was below my nose. The flight attendant rudely ask me to cover my nose and as I was doing so he yelled out I was giving him a finger gesture well that was harassment. Well he went pack to get a warning slip claiming I harassed him and I responded that he has accused me of doing something I didn’t do. I brought up my mask and yes my middle finger was used to do so. The flight attendant was totally out of line and he needs to be dealt with. I have flown JetBlue for years for business and I can say because of a rude and accusatory flight attendant they have lost my business.
TERRIBLE! The customer service representative was rude, was refusing to connect me to a manager when calling to get a refund for my flight. My family and I were traveling to Disney and had booked the flight before the pandemic. I live in NJ and would have to quarantine for 2 weeks upon returning, and I will get fired from my job if I take that much time off. The man was EXTREMELY rude and refused to connect me to a manager, even told me he was going to disconnect the call! I called UNITED AIRLINES and they were EXCELLENT, gave me a full refund, no problem! I will be traveling with them from now on!
I was not informed of a flight cancellation. My flight 2398 scheduled to fly from SEA to BOS on 08/08/2020 was canceled but when I looked at my JetBlue app the morning-of, the app did not reflect this cancellation and instead looked scheduled as expected. When I arrived at the airport, I was not allowed to check-in on the app. When I went to the kiosk, I was not allowed to check-in there either. When I went to the JetBlue airport counter, there was no attendant available. I then reached out to representative via text who could not tell me what was going on and instead said that she could not understand why I was not able to check-in. She asked me to wait until a counter agent showed up within 2 hours. I waited. After about 1.5 hours I reached out via text again as the flight time was approaching. At this time, I was informed by the second representative that my flight was canceled for the day. Given no other options the representative booked me on the next flight to Boston for the following day at no charge. However, I had to pay for transportation back home in addition to having to pay for transportation to get to the airport in the first place for a flight that had been canceled with no notification of the cancellation. My trips to and from the airport on a day in which my flight was canceled cost me $80. When I asked the representative to be compensated for the cost of these unnecessary trips based on a lack of notification and misinformation on the app, I was denied. In addition to the hours wasted, I incurred a considerable expense because of JetBlue inability to inform its customers of a flight cancellation.
I canceled my flight due to covid in April 2020, I have a round trip credit.....that I wanted to use.... the representative I spoke to today 8/7/20 @ 9:30ISH PM after being on hold for 33mins named Catherine.... was beyond RUDE, CONDESCENDING, VERY UNHELPFUL and even laughed at me..... plane tickets are expensive and with all this extra stress.... I feel VERY RIPPED OFF AND VERY UNSATISFIED.... SHE WAS VERY UNPROFESSIONAL....I WILL NEVER USE JET BLUE AGAIN.... Thanks Catherine you just lost your company a customer....
Flew on A220 nice aircraft ,,, good service nice flight clean ,, middle seat was vacant perfect since Covid
I wanted to say thank you to Kevin, the pilot of this flight, for helping me retrieve my bag! I accidentally left it in the security belt and realized it was missing when I boarded the flight. I was very relieved and LUCKY that they allowed me to get my bad. Otherwise, the flight was smooth and we arrived to Denver on time. Jetblue did a great job maintaining social distance during this time. Thank you Kevin!
This flight was very good. The plane was cold as ever. Which I loved. There is nothing worse then being on a hot plane. No one in middle seats which it also made it very relaxed. Flight was on schedule. Great easy take off & landing. To be honest JetBlue is too hot or miss on consistency of being a great airline but his flight was good. I will still choose delta or southwest first but for those certain destinations I will try JetBlue again.
I booked with JetBlue a month in advance. My flight got cancelled 2 times. Now I’m unable to take my trip. Vacation days waisted because they choose to cancel a few days before my trip. Too late to book with other airlines too expensive.
My trip was booked for months. I received a couple of time change, but minor ones, which was fine. However- the day before we left, it changed again. Big time. Basically, the first leg of our flight changed so much, we would not make the second leg. Now- it will take us 4 different segments over a 2.5 day timeframe to get home. Ridiculous! I asked for some reimbursement or vouchers to help pay for 2 extra hotel nights (2 separate cities).... and they said no. This was my first time using JetBlue and I will never do it again!!!
JetBlue has been making too many changes in their flght schedules, many within a few days of flight, and not adequately notifiying the passenger. I've had this happen to me as well as friends. Not good. My flght was cancelled and I had to leave the next day, therefore incurring the extra expense of a hotel night and extra parking day at Logan. This plane was nice... like the new, large TV screens. I've had many of the older planes have TVs that didn't work... isn't that the main reason we fly JetBlue? Flight was fine... liked them blocking middle seat for Covid.
I had multiple flights scheduled this year that all needed to be cancelled, JetBlue was the only one to deny me a full refund. Ended up charging me almost half my ticket in cancellation fees and whatever was left was given in credit that can only be used with them . During these times of uncertainty pick just about any other airline.
Purchased two Mint class tickets to Aruba for 9/12/2020. They first changed the schedule and finally moved both passengers from business to coach class. They ruined our vacations since we lost the insurance paid and the reservation. They refused to refund but they offer to give us a credit. What is this credit for if we will never fly JetBlue in the future. Dishonest company at it's best.
Purchased two mint class from JFK to Aruba for 9/12/2020 They first changed the schedule and JetBlue finally moved us from Mint Class to Coach class with no refund only a trip credit They ruined our vacations and we lost the money for the insurance and the hotel Both of we are unable to travel in coach due to back and hip problems What is this credit for If I will never fly JetBlue in my life again?
San Juan to New York in August 2019. The service was good. There were snack boxes, flight was on time and the crew was nice. Everything was nice and clean and the seats were very comfortable. This is the new refurbished cabin and this isn't one of JetBlue's mint A321's. The service was good in the airport and the boarding was quick, even for non-speedy boarding passengers. Overall, Jetblue is a really good airline.
We always fly JetBlue, we love their service. Unfortunately, return flights from Montego Bay always seem disorganized. This trip we returned on 7/12. Our flight had multiple delays but, I expected some issues with the current covid mess. They did not announce the flight was boarding. We were in the VIP lounge. I thankfully checked the delay times and realized it was time to board. We had paid for the even more speed/ even more space seats. We were not allowed to board first. We had to wait until the very last people to board. They then said there wasn’t enough room for our suitcases because others had already used our stow compartments above the seats! That’s why we were supposed to be able to board first! Then the main attendant, I think her name was Dawn. I could be wrong. She had blonde hair up in a clip and seemed older than the other attendants. She was incredibly rude! Omg! The other 2 attendants were very nice. The one grabbed snack bags and tossed them at you as she hurried down the walkway. She argued with many people in the flight. A child sat in a seat that was empty. The flight was half empty already. She yelled at the child because it was an even more space seat. I guess they didn’t pay extra for it.... it was empty! Leave the kid alone. It’s not like the people that actually paid for the extra service got to use it anyways. Then the flight hit turbulence. It was a very rough flight. This one attendant was so ignorant to those that asked for a drink, tried to use the restroom, etc. her attitude was just uncalled for. I’m so glad that I’ve flown jetblue many other times. If that had been my first experience, I’d probably never come back. Aside from that, the plane was very clean. The middle seats were kept open to give extra distance on the flights. The turbulence can happen to anyone. The rude attendant is not that of a normal JetBlue employee. That lady should probably go work with another airline. I mean, you didn’t even have to speak to her to get ignorant comments thrown your way. I’m certain if she doesn’t like her job that there are many others who will take her place.
It was my first time traveling with JetBlue and it happened during coronavirus pandemic, I was flying from Detroit to Boston and from Boston New York and then to Cairo when I had a terrible customer service from the person that checked me in. He had me open all my luggage’s to take extra few pounds from one of my bags even tho flight isn’t full capacity And airport is completely empty. I offered to pay extra for the extra weight to help the company during this pandemic and also to avoid the hustle especially I was all by myself but he rejected me offer saying that Egypt air won’t allow it. However, Egypt air never gave me for once hard time and I have traveled with them many times . He gave me a terrible time opening everything and trying to fit things in my curry on bag. I have flew so many times overseas, and inside the United States and never had such terrible time, it was my first and last time traveling on JetBlue