My Flight had been delayed for 1 hour more therefore I Missed airport transfer, the meal they provided is only 1 choice, it was a Vietnamese Bread with Pork. As a person that is prohibited to eat pork I couldn't eat that food. Good thing was only the staff had insisted to give her only meal to be given to me which is small bread without any filling. p
Scumbag company that refuses to refund money for flights and ignores any attempt to get in contact with them!
I am aware it is a hard time for these companies -but they promised refunds on what I was legally entitled to be refunded. THey kepts saying wait three months, but 5 months on and they ignore emails and will not respond. They seem to think if they wait long enough people will forget and they will steal all that money - it must add up as I see I am not alone and countless people have been treated the same by them. WHy would I ever fly with them? If they are that dishonest how can you trust them with your lives in the future?
Vietnam Airlines has improved over the years. Their boeing dreamliner is amazing. The seats and walkways are clean. Customer service is excellent. I did not have this experience with them before, so that's why I said they have been improved! I flew from Sydney to Ho Chi Minh City twice in December 2019 and also March 2020. Both international trips were awesome. Thank you Vietnam Airlines! In addition, I have been travelling with Vietnam Airlines domestically, and I will continue to do that. They are truly a 4 star service. They will eventually get to 5 soon!
I flew Vietnam Airlines several times, from Bangkok to Ho Chi Minh and then all around Vietnam. The staff were all very polite and friendly, and the rides were all comfortable. We even had a disastrous occasion where we forgot one of our bags and didn't realize until we got to the plane, and everyone (including the pilot!) was extremely understanding and made sure everything eventually worked out. There was some difficulty in making arrangements to travel with my cat. The rules in each city were different (sometimes a checkup was required, sometimes not) and in Ho Chi Minh I was told several times to go to locations to see a veterinarian only to see that they had long since been abandoned. Hopefully they will improve this area of their service, as it was truly the only negative part of flying with them. Overall I'd highly recommend Vietnam Airlines for travel within Vietnam or abroad.
I booked my flight from London to Sydney for 21/7/20, with a short stopover in Hanoi. The second leg of my flight from Hanoi to Sydney was cancelled due to Covid-19 so under EU law I am entitled to a full cash refund within 7 days. I emailed Vietnam Airlines who eventually replied and agreed to give me a full cash refund for both legs of my flight. It is now 11 weeks after this and I have still not received my refund. Not only this, I have emailed them several times and have been ignored. This is absolutely unacceptable service and I wouldn’t recommend them to anyone as a result. Will not be flying with them again. At this point, with my initial flight due to take off tomorrow, I find it ridiculous that they are still holding onto my money. It’s daylight robbery!
Horrible experience. The staff during the check in were clueless. They told us we have to check in again at Hanoi for the international flight due to the visa (I had visa issued by Korean goverment). Once arrived at Hanoi Airport one staff of Vietnam airlines was waiting for us to inform us that one of our baggage has lost the id labels and they cannot transfer to the plane to fly to Incheon so we had to go to the luggage belt to get our suitcase. Once at the check in counter at Hanoi airport, they didn't know out of my 3 suitcases which one was the one without id tag. Also they did not want to allow me to fly, because as they said my visa will be rejected in Korea. Finally I convinced them saying that I will be happy to sign the disclaimer form to release them from any responsibility in case if I got rejected; obviously one in Korea I did not have any problem with my visa. I will not fly with Vietnam Airlines again
This is an update on my Complaint Review on Tickets Refund I posted in May here. After 4 months of waiting, several follow ups, and a Complaint review on Trip Advisor, I finally got my refund few days ago (worth USD470). Better late than never VA.
I flew economy Melbourne to Ho Chi Minh City return night flight. Very happy and a pleasant flight. Had a row of seats to myself. The A380 cabin was clean and did not look to be very old at all. Range of entertainment options was great. 2 meals served and had vegetarian which were both fine. Plenty of water offered and the crew were polite and professional. There were hot towels and blankets and pillows! When I fly with Vietnam Airlines I am always able to sleep during the flight. And arrive refreshed at my destination.! The food and crew were amazing. Overall a great way to fly. Flight time: 8 hours, 50 minutes
We were only on the plane for a short flight. One hour fifteen minutes.cthere is not alot to say. You get water or orange juice. There is no food, but that said, who would want food on such a short flight.
We arrived at Heathrow airport to travel to Sydney via Vietnam on the 18th March 2020. There was already an issue when we arrived, as travelers were being turned away in the line in front of us. The counters were cordoned off and there were Vietnam Airline staff, airport staff and police stationed at the entrance to that section. We learnt that Vietnam Airlines were refusing to board anyone who was not a Vietnam National, due to Covid-19. Despite having Australian passports a visa for Vietnam and a booked Vietnam Airlines flight to Sydney, we were not permitted to board. There was no-one stationed at the Vietnam Airlines Support counter either at anytime. We phoned, emailed, messaged our travel agent numerous times and also phoned Vietnam Airlines a dozen times without being able to speak to anybody. We had purchased business class tickets for our return to Australia. We were eventually able to secure economy tickets from another airline to fly home via Singapore. Since our return we have sent numerous emails. Our travel agent informs us that Vietnam Airlines have stated that they will not refund 'partially used tickets' and because we got ourselves to Europe, they don't have to refund us. They recorded all non-Vietnamese citizens as 'no-shows', despite the fact that we were not permitted to reach the check-in counters. It is three months on and we have been told we will not be able to receive any refund for our flights; despite the fact that is was their responsibility to board us or arrange alternative flights for us. The airlines are to their detriment, incredibly poor communicators; the irony of yelling at passengers whilst continuing to welcome us to travel again. Unfortunately, there is no chance we would use this airline again, nor would we recommend them.
We arrived at Heathrow airport to travel to Sydney via Vietnam on the 18th of March 2020. There was already an issue when we arrived, as travellers were being turned away in the line in front of us. The counters were cordoned off and there were Vietnam Airline staff, airport staff and police stationed at the entrance to that section. We learnt that Vietnam Airlines were refusing to on-board anyone who was not a Vietnam National, due to Covid-19. Despite having Australian passports a visa for Vietnam and a connecting flight to Sydney, we were not permitted to board. There was no-one stationed at the Vietnam Airlines Support counter either at anytime. We phoned, emailed, messaged our travel agent numerous times and also phoned Vietnamese Airlines a dozen times without being able to speak to anybody. We had splurged out and purchased business class tickets for our return to Australia. We were eventually able to secure economy tickets from another airline to fly home via Singapore. Since our return we have sent numerous emails. Our travel agent informs us that Vietnam Airlines have stated that they will not refund 'partially used tickets' and because we got ourselves to Europe, then they don't have to refund or assist us to get home! They also recorded all non-Vietnamese citizens as 'no-shows', despite the fact that we were not physically permitted to reach the check-in counters! It is three months on and we have at every avenue been told we will not be able to receive any refund for our flights; despite the fact that is was their responsibility to on-board us or arrange alternatively flights for us and the many other stranded passengers. The airlines are to their detriment, incredibly poor communicators; the irony of yelling at passengers whilst continuing to welcome us to travel again! Unfortunately, there is no chance we would use this airline again, nor would we recommend them. We also want to acknowledge that there were many people who lost significantly more than two business class tickets during the pandemic, so we consider ourselves fortunate in many other ways; but it still doesn't excuse bad behaviour and poor communication. The money will eventually be replaced, but the poor treatment of customers is truly unforgettable!
I booked a flight with Vietnam Airlines before the covid crisis. As so many flights, it got cancelled, not their fault at all. They offered me a rebooking, which I had to pay an additional fee for. Now they cancelled my second flight, too, and told me that I won't get any refund, not even a voucher. This is unacceptable, they keep my money, make me pay a fee for a flight change and now keep that too.
I was completely ripped off by this airline. I booked my flight with my first/middle/last name exactly as my passport through BYOjet agent, all fields are filled according to their requested fields. Vietnam Airlines is the one who knows the best that Vietnamese passports show name as: last/middle/first name. When I came to the airport to depart in November 2019, they said my name is incorrectly field and they said that my name has to be: middle/first/last name. Because "their machine cannot scan my ticket". If I want to board the flight, I had to pay them $83 for their change name fee. That's their system problem, they have to provide a free update to make it work. Why do I have to pay for updates from my correct name to the wrong one? Do they make their own joking regulation that middle name is in front of the first name? And I'm not the only victim for this name issue on that flight. That's ridiculous. I've been flying with many other airlines: Jetstar, Scoot, Philippine Airlines, Singapore Airlines... without any problem using my first/middle/last name in the booking. My husband travelled with Vietnam Airlines before with his first/middle/last name without any problem. Why only me and another lady on that same flight? And they cannot provide an invoice for this fee after months of asking? Is it an illegal charge that they cannot account for? Clearly, they just want to rip people's money. Now, due to the pandemic, they cancel my other flight in July 2020 but said that they would only refund after 3 months or people can get their voucher to use immediately but no flight can be booked from Australia to Vietnam yet. Why we have to pay immediately to book a ticket but Vietnam Airlines can hold my money for 3 months to refund due to their own cancellation? Again, it's ridiculous, Vietnam Airlines just wants to rip people's money by any means that they have.
If you are planning to fly with Vietnam Airlines, my advice may help. If you don't eat so much, don't drink coffee,tea, wine, beer or soft drink then you should choose Vietnam Airlines. The flight landed yesterday. There was only water on my flight.You must to eat what they serve you,because there is no menu, you won't have any choice. The food on my flight was very poor: rice with chicken, boiled vegetable, a piece of cake, butter and bread. I flied in 12 hours from Hanoi to Frankfurt and they served me twice. There was no snick snack, no baby food, no toothbrush, nothing. I had booked a baby bed for my daughter but They didn't come with it. They gave it to another baby instead. They wouldn't care about passengers' safety. The window on my side was full of fingermarks. I have tried flying with many different companies like Qatar Airways, Singapore Airlines, Etihad, Lufthansa, Cathay Pacific, Turkish Airlines, British Airways,... None of them made me so disappointed and angry like this.
My flight is supposed to be a round trip. When Vietnam Airlines cancelled my flight back, they only want to refund me MYR42. That is not even a ticket price. So, I wanted a ticket change, they charged me 20€ only to cancel the flight again. I asked for a refund, and they want to refund me only MYR127. I refuse to accept that Covid19 is the reason because they only canceled part of my flight. If they can fly from KUL-SGN, and cancelled SGN-FRA without wanting to refund me, then it isn’t even Covid19. So I do not know why they won’t refund me what I have rights to. How could they just refund me such meagre amount? It is unacceptable. Also, they haven’t replied me after I tried to contact them many times. I have spent so much Skype credits to contact them but all was in vain. They have nice in-flight comfort and all. However, when faced with issues like this, it’s hard to get your money back or even to get an answer from them.
My flight was supposed to depart at 13.00. It is now 22.35 and there is still zero information when the flight will leave. Others passengers are understandably irate. It is unbelievable that this is a “4 star airline” rated by Skytraxx. How much did they get paid for the extra two stars??
Ordinarily we would disregard this airline but a holiday to Vietnam really demands you fly with them, and so glad we did. The service was on par with any other airline we have flown with over the years (we have family in the UK) and we wouldn't hesitate to fly with them again, especially to the UK. On the ground, their customer service was second to none as we had to rearrange flights due to the COVID-19 pandemic and they handled it with patience and courtesy. Overall, an airline worth considering when planning your next overseas travel.
Dalat to Hanoi in December 2019, a domestic 1hr 45 mins flight. A cheap airline pretending to be something else. With new LCC luggage restrictions, a malfunctioning website Vietnam Airlines disappointed me now becoming a low-cost carrier and competing solely on price. Seats are the same as everyone else. Wifi does not exist. Inflight entertainment: 30+ minutes of ads. F&B not happening for me.
One of the viet male staff yelled at my mum for trying to clarify what he meant because we spoke to him in English but he kept answering in viet (my parents are from a different area with a different accent). He then stopped my dad from boarding "im going to tear your flight ticket off, if I dont give permission no one is allowed to board". He was so loud and aggressive that some other female aussies staff had to pull him out of the way to let us board. I guess because we forgot its the "viet airline culture" that we have to give tips for a smooth trip. This is the second time we have bad experience. Never again.