A friend returned to CNS to say his final farewell to his brother and me after 3 rounds of chemo with not so great results. As a close mate I upgraded him to business class as the flight causes him much discomfort. I couldn't do it online so I had to call the dreaded call centre. This was after going to the airport in CNS not a Virgin customer rep to be found. The overseas centre was a great challenge. English was fairly good but comprehension was lacking. My complaint is that business class was the same even though no food and lounge was not open due to Covid19. I understand this but the fare should have been discounted unable to supply the service but call centre did not understand my complaint. This is not the first time Virgin has been lacking in service. I booked a hotel when visiting Cairns and the hotel had mold throughout. Having said that I sent pics and they did give me a voucher. No point in complaining as they will give you points which are useless as we can't fly anywhere. Will no longer fly Virgin
Once again Virgin Airlines Australia provided a good , friendly , efficient service. Best Airline in Australia.
Have to say travel to and from the GC and Virgin were expectional during the entire process. Asked all the safe questions, were helpful at checkin and the plane even though full, everyone listened and exited a row at a time. Most people wore face masks and felt safe and confident during the flight. Thanks kindly
You know these negative comments are some persons views, I sorry for their experiences but I am here to tell you mine and many others. I love Virgin, I always had a great flights with them. I comeback every time. The staff make the flight, so great even in any situation. I had a bad turbulence flight one time and every staff member bend over backwards to make sure everyone was ok. The Captain, the First Officer and all the Flight Crew. Thank you. I know we are going through hard times at the moment and I had to cancel a flight. Virgin have looked after me and for that thank you, I can change my flight to another time. I cannot wait to see you all on the ground and in the air. Take care
Continuing delaying the flights. Boarding at 1:40pm however it didn’t show on the screen anything. People kept asking where was the flight and then finally they put the information on the screen. Keep delaying the flights without notification.
Having a business in USA flying often since 11 years ago, experienced so many problems with food and some hostesses with attitudes as if it is just a job. The main reason of leaving a review is the food as one time my wife said the dinner didn't taste right and 30 minutes later she was sick in the stomach, my dinner was OK, another time out food was so stale I spat it out as it was like trying to chewing cardboard. Looking back now little did we know the financial problems Branson was experiencing, the bottle of water had shrunk so small I could fit my hand around and over the entire bottle, the plain was always dirty such as the-pull out table just a filthy plain. The pilots always did a great job of the actual flight but the economics side of things were not, Donald Trump was correct saying 'Richard Branson doesn't have the money he makes out he has' next time Branson needs to test flight his Galatic send him up as a test pilot. Thank goodness a company with dollars will be taking over, we will be flying with Qantas from here on.
Unlike jetstar - when you book a Virgin flight they seem to actually fly the plane. Jetstar seems to cancel.
Great Service food was average great seats and an overall 5 stars one of the better Australian airlines ive been with
My flight was cancelled twice in the previouse two months and called them to get refund. The staff told me Virgin wouldnot do refund at moment and only give me the travel credit instead! I had the same problem with another flight company and i already received their refund! Shame on Virgin!
Have taken other airlines business class, food, alcohol, breakfast etc was all free. Flight VA826 from Sydney to Melbourne on the 12/06/2020 was such a disappointment. The assistant from the airline wasn't going to the lounge right after checked in, she was told to go to the lounge, where's the service? All other airline direct us to the VIP lounge when handing over the boarding pass. At the lounge, wanted to have just bread and a cup of coffee, the cashier said $10ish!!!?. Won't take this airline ever again!
Purchased 2x tickets through travel agency with Virgin costing $4300. Covid hits and flight is cancelled. Travel agency says they have submitted refund request and waiting on Virgin to refund the money so they can forward it back to me. It’s been almost 4 months and still nothing. Spoke to Virgin today and they said it’s my travel agent who has to supply the refund not them. Both agency and Virgin are not helping continuing to point their fingers at each other. Meanwhile I’m about to lose everything having not worked in almost four months. It appears it’s better to follow “procedures” and have people forced from their homes before lifting a finger to help. Disguising service and human compassion!!!
I booked my family trip from Sydney to Queenstown, New Zealand using a travel agency. Virgin Australia cancelled our flight due to Covid-19 in March 2020. The agency have been trying to contact with them since March, but even though they are the one cancelled the flight, refusing to refund our tickets or issuing airline credit. I tried to call them once and spoke with their rep on the phone, he was very rude and not trying to help at all. It's June 2020 now and still waiting their response. I will never book any flight from Virgin Australia.
The temporary Virgin Lounge at Adelaide airport was in a word "rubbish", a tight space and uncomfortable seating, however the coffee and banana bread was nice. However, things changed for the better, as we had a great flight, kudos to Samantha who was the flight Supervisor, (Lead Flight Attendant), she was absolutely great and so much fun, (looking after her small group), the was also excellent, after a huge trip from Sarajevo/jet lag etc etc, ...we dint think we could eat anything, but couldn't resit the chicken satay. All in all that flight perked us up no end.
Baggage fee has already included in the ticket fare making it easy for us during the checking in. Hassle free. Since the flight was only a short distant, we were given a snack and a drink. the flight was smooth and relaxing.
March 2 flight from SYD to CNS was a typical domestic flight but Erroll, Charles and Kate were really great! Virgin is pretty famous for its long haul routes but this was just another boring domestic flight. No seat back entertainment but the engaging crew team helped pass the time with friendly chat.
VA1594 Newcastle to Melbourne (late March 2020) AND VA0269 Melbourne to Canberra (early April 2020). Some of the emails spruiking upgrades etc were a bit annoying but the pre travel checks were useful. Smooth trips without early/pre check-in. Was good having staff assisting with self check-in at kiosk. Friendly service. Free snack and cold drink as well as warm beverage. Boarded Newcastle plane very soon after passengers from previous flight disembarked which left me wondering how well they could have cleaned and disinfected the cabin before we boarded, especially during time of looming corona virus crisis. At the time though domestic flights were not considered as high risk as international flights, and there were emails in the following weeks about the efforts the airline was making for the safety of everyone. Virgin Australia has been one of my preferred airlines re domestic flights, giving just that little bit more than say Jetstar. Also often very good value tickets. All best they get through vol administration and are flying again on the other side.
I just want to let everyone know about my experience with a company called Covermore Insurance a travel insurance subsidiary of Zurich Insurance Australia. I was sold a policy by Flight Centre to cover unforeseen circumstances back in February of this year long before state boarders were closed and travel restrictions put in place. Covermore insurance will not communicate with me I have emailed and phoned numerous times, Flight Centre who sold the product are washing their collective hands of the issue and Zurich well they have no interest at all. Please avoid Flight Centre, and they shonky insurance they pedal both in my view are worthless.
All four of us got our ticket upgraded to Business Class and I have to say, I’m really pleased that we paid the extra $1200 for it. Cabin crew and ground staff were very lovely. The Virgin Australia lounge at Brisbane is very well laid out and has a huge variety of food, drinks and nibbles to choose from. On the aircraft, the seats were very comfy and had excellent leg room. The seat pitch was also pretty good too. Virgin’s IFE system definitely trumps Qantas’. Virgin have a large selection of movies, TV shows, games and music to choose from. Make sure that you have the Virgin Australia Entertainment app on your device. On Qantas’ IFE system, they have only released premiere movies which certainly isn’t bad, but those are the only movies that they have. I only had a a small problem connecting to the inflight wifi at first but other than that, the system worked beautifully. I definitely recommend Virgin Australia to be your next carrier across the skies.
We just learnt s airlines voluntary administration. So just wanted to write that we had a good experience. I hope they can come back from this.
Melbourne to Perth. Staff were amazing! A big thank you to the cabin manager of this service who allowed me to upgrade to business class for free and gave me the opportunity to speak to a first officer of the airline! I would recommend Virgin Australia any day for amazing service.