There are not many choices to fly domestically in Malaysia so we chose AirAsia as it has the most flights. Having had a bad experience many years ago flying AirAsia, I would go with other airlines, but in this circumstance I decided to give it another chance. Leaving Kuala Lumpur, the plane was cleaned well, but the return flight from Langkawi to Kuala Lumpur was not cleaned properly - there were fresh food stains on the seat tray, finger prints on the windows, and the crew did not control passengers from the disembarking of the plane by rows. No consistency in service and cleanliness. Check in staff at both airports did not know how to handle customer complaints. We have been advised many times that as a budget airline don’t expect service nor staff to care. Unfortunately for domestic flights they have cornered the market in terms of costs and frequency.
Denpasar to Melbourne via Kuala Lumpur. I paid for my ticket, 6 days later the flight is cancelled, there are no available flights for a month. 3 other carriers are going my route. Airasia refuse to refund the ticket. Insisting I take credit for flights not even available. We all understand that flying during Covid 19 is difficulty. This policy is shameful if you cannot carry the passenger return the payment. To contact AirAsia you have to use a robot called Ava or social media. Ava put me in a 3 hour queue where I have to watch the screen was there is a 60 second window to get access. It took me 10 hours to be watching at the right time then the result is no help or refund Alternatively you can use social media, my DM on Twitter to support is idling in the their box for 48 hours with no response. I recommend that passengers be very early of AirAsia at this time they post non existent flights then take your money and keep it.
Flight canceled due to corona virus. Received a generic email from the CEO that they will refund on case by case basis, even though they encourage credit account. Tried to submit my claim for the last six weeks but failed. No customer service and AVA (Virtual Assistance Service) is hopeless. Finally I manged to contact someone. My request was rejected in 30 seconds and they disconnected the line. I am attaching the screenshot. I have given up hope for a refund and going to submit a request for a credit account. Very frustrating Air Asia!
I booked a round trip ticket from Australia to Sri Lanka in December 2019. I was due to departure on 26.03.2020. I was informed on 22.03.2020 by E mail that my departure flight is canceled. I understand that cancellations are unavoidable due to the prevailing situation. I received a generic E-mail that AirAsia will refund our money (though they encourage us to get the credit). This was two weeks ago and I am still unable to submit my claim. I am disgusted with the process of submitting my claim through the AVA (virtual assistance service). I have tried to submit my refund request, as instructed by them. There AVA is a nightmare. I have spent hours and I am going in circles for the last two weeks. They do not have an Australian address, telephone or e-mail to contact them.
Cancelled flight and request refund into initial payment method (eligible 70% refund) From the beginning the airlines agreed with the refund method and will refund via credited into bank card, suddenly they change to credit point, until now their called super 11 best airline in the world cannot be reach and try to cheat people by change of refund payment method. Their called super customer services is robot and real human and avoid to transfer to called allstar (rela human) Recommend to all peiple around the world avoid using this types of airlines. After sales service the very bad in the world. You will disappointed alot than happy fly
Bangkok to Fukuoka. AirAsia has the worst customer support ever. I could not be able to reach them and been trying multiple days already. The only way to contact them is through website chat, which is a not so smart bot first if it cannot handle your request and try to send you to another link, that's where I have been wait forever. No email inquiry and no phone. The 24hour support is totally scam.
We booked on Jan 5 and got the cancellation on 12/3. It is impossible to get in touch with Airasia.I understand from other reviews this is always the case. I wonder does anybody from Airasia read these reviews . As good business men they would be shocked.They are so mean and dumb. I asked our bank to retrieve the $ 648. If Airasia goes broke over this crisis, I won't shed a tear.
I booked a round trip ticket from Australia to Sri Lanka in December 2019. I was due to departure on 26.03.2020. I was informed on 22.03.2020 by E mail that my departure flight is canceled. I do understand that cancellations are unavoidable due to the prevailing situation. I am disgusted with the process of submitting my claim through the AVA (virtual assistance service). I have tried to submit my refund request, as instructed by them for last three days. There AVA is a nightmare. I have spent hours and I am going in circles for the last three days. They do not have an Australian or Malaysian address, telephone or e-mail to contact them. On top of that, today they have asked me to pay AUD 655.59 to my flight from Colombo to Australia! Are you serious AirAsia? you have canceled the departure flight. How do you think I am going to return without leaving? In any case I have already paid in full for my return ticket and why do I have to pay again? You have not changed the return date or the flight at all. I don’t understand how AirAsia can take our money, fail to provide the service and then ask for more! I know this sounds unbelievable. Therefore, I attach the screenshots of my original ticket and the request to pay additional AUD 655.59 for the return ticket.
Flight over really good. Flight back just as good with just a couple of things only minor. It is a cut price airline so be aware that things on board will cost (ie blanket rental Tbt150). the seats are comfortable and the service and responses excellent No on board entertainment so take your own. Other than that great value.
It was a transit flight in Malaysia, so I’ll just review the first flight as it was 9hrs and the 2nd was just 1.5hrs. Seats and leg room were really cramped, baggage cabin were out of space (though the flight was not packed, other passengers still managed to occupy all available space with multiple luggage 🤦♀️). Guess you got what you paid for, I unfortunately had to settle with Airasia it was the only airline left at the time with Phuket flight. That was my fault entirely I admit because it was a last-minute booking. Lesson learnt, next time will plan my trip great ahead of time to avoid high fees and soldouts. Would only recommend airasia if you are relatively short and small, in a rush and broke :)
Book the first row of economy class if you needed a big legroom. Flight departed on time. Good price from Delhi. Good Service. Pre-purchased veg food was lovely :). Will take this route again. Stewards and Stewardess are helpful. My first time flying with Airasia From Delhi to Kuala Lumpur. Will return again.
from check in to our destination to Ho Chi Minh we had afantastic very confertable flight in my opinion Air Asia for a budget airline is as good as major airlines the only thing we did not like on the way back we pay for 3 hours to relax in the Air Asia lounge but it was not worth it was very very poor never again
I have been flying with AirAsia from day 1. I have had enough of there non existence aftersales support. I waited via AVA to get connected to Fellow AllStar Team. After 4 hours of waiting and I’m still waiting ..at this moment....disgusting. Once I have used up all the tickets I’m taking my business elsewhere. It’s really not worth my time. It’s a real joke, the website is set up to send you round and round. You may be cheap but not much cheaper than all the airlines out there. Enough of your BS!
Airasia was our only option for a direct flight to Sapporo frm KL.It was an 8 hour flight and being a no frills airline, it was as expected.However, we must say that Airasia was more accommodating compared to Ryanair.Like other budget airlines, anything prebooked eg luggage allowance + food worked out cheaper than paying @counter. @Klia2, we used the e-kiosk to print our boarding passes n bag tags.After putting the tags on our 2 luggage, we dropped them @luggage drop.Too easy too simple.In Sapporo, however, this wasnt available. Everything was done @manned counter which was more comforting. Our seats were in the quiet zone and we were fortunate that many seats were empty,both outbound n inbound flights.So we had ample room to sleep comfortably. Flight from KL left @11+pm and arrived in Chitose Airport around 8am the next day.Our return flight was around 9am n arrived in KL same day 5pm. Note:Lodgings check ins typically 1pm(hotels)-3pm(apartments).Ours was 3pm so we had a lot of time to kill.We took the rapid train to Sapporo and stored our luggage in the lockers (coin operated/kitaca card)@Sapporo station.600yen for big locker, can fit 1 big luggage n 1 small bag.Lockers might be difficult to get though @certain hours.We discovered that lockers were available in the mall and subway areas too.
AirAsia means cheap flights but now has the not so attractive location of airport - Avalon. However, the drive there was smooth (100k+ for me), parking easy and not too pricey. FLight on time, smooth changeover to domestic in KL and baggage transitted direct, all good. Ordered vegan and it was awful; got the same thing on return flight so said no - pity they have no alternatives. I'm not a fussy eater but nothing to eat was preferable to the offering of rice with pumpkin and carrot with vegan meatballs - yuk
As ever, AirAsia is among the best in terms of punctuality and affordability on this route - and we have tried the alternatives too. CNY flights are expensive, but AirAsia stood out as the most price-effective option. More importantly, we got back right time right place! The only waiting was at the immigration queue which was busier than usual - as it is in CNY. On the flight: the seats are narrow but enough, and since it is only four hours, tolerable. Most passengers watching a show on their phone or laptop, or sleeping. Meals excellent and affordable as usual - and a fair amount to choose from! Staff friendly. Cabin quite clean. Overall relaxed vibe. Pretty much everything you could ask for given the price, plus a little extra. But above all, we appreciate their consistent punctuality, reliability, and warmth on the many flights we take with AirAsia!
Once again I selected Air Asia from Gold Coast Australia through to Ho Chi Minh City due the ease of plane transfers onto flight AK524 from Kuala Lumpur to Saigon. We were slightly late on departure, maybe due to late passengers as the cabin crew did a passenger count a few times. Once again I found the cabin courteous & attending to passengers good. It was great to arrive back to Ho Chi Minh City to spend Têt Thanks Luna New Year with my wife & family. Thank once again Air Asia!
Our family of five (2 adults & 3 kids, aged 12, 11 & 7) recently flew Air Asia from Kuala Lumpur to Melbourne. Air Asia "auto assigned" seats at online check-in that separated our group, which placed our 7 year old seven rows behind the rest of the family even though there were plenty of seats of 5 together on the flight, leaving us no option but to purchase seats. Also, we hired their tablets for entertainment but one didn't work. The cabin crew advised us to contact their customer support who weren't interested.
Great airline : Flights to and from Bali to Labuan Bajo were 'early'. No issues boarding, comfortable flights and good staff.
My recent flight to Shanghai, Pudong was well organised, on time and excellent. The whole duration of the journey was comfortable and it was a good start of a family holiday.