Azul in my opinion is one of the best airline in whole South America. Hope they will keep like that forever. AMAZING!!!
Is my favorite company of all times! Amazing costumer service and awesome food and drinks! The planes are very comfortable and I really enjoyed my onboard experience with azul. I will definitely fly again with Azul!
Avoid this airline! They charged me $100 each way for 1 small checked bag to and from Brazil from the US. On their website it states Flight South America $30 for 1st checked bag. When I called to ask them where did you come up with $100 price, she answered: You chose to fly, right? Save your money! There are tons of other airlines that fly to and from Brazil and I'll NEVER fly Azul again!
As usual, flying with Azul was very pleasant. Service is always impeccable, with or without Covid19 Everything went smooth, assistance at the checkin, flight on time, connections, arrival... no complaints at all! I always recommend Azul as an excellent option
I was scheduled to take a flight to see the birth of my son. trying to board the plane to Brazil I was stopped and told I could not go. I did not have complete documents When I booked the flight I was told bring a letter from the dr who would deliver the baby. I did. They refused Not only did they refuse (NO ONE cared why I was going or that they would be the reason that I missed this day) they did not offer any help home. They handed me my bags and put me out. I had to buy a ticket and wait 14 hours for the flight. At home I asked a refund and was told to pay a penalty of $550 dollars because I didnt bring enough documents. Not only did I bring what I was told, but I was turned around, left outside, no way home, and I'm being forced to pay a fine. When I called to speak to them, they made attempts to make it my fault as if this werent the most important day of my life. I would have brought ANYTHING I needed if they told me. They could have stopped me in Boston, give me a chance to get what they want. They were cold, unsympathetic, refused to be reasonable. No one that works there cares about clients. They wont accept responsibility for this disaster. I have contacted an attorney, not for my refund but to stop them from doing something like this agaion. There is no second chance at seeing a child born and I urge anyone who is taking the time to read this review that you not support a company who doesnt care about you. The worst experience I've ever had and I travel frequently
First leg of the trip in the Azul Conecta's Grand Caravan. The security briefing is passed by the copilot. Very personal flight, food and water already in your seat (since it don't have flight attendent), seat on my side was free so I could take two snacks hahaha. Both pilots very friendly. At the end, while waiting to unboard, a passenger even talk a little with the pilot to ask some questions about the Azul Conecta and previously experience with the former TwoFlex. Second and final leg on Airbus A320neo with SkyTV onboard. Like always, flight attendants very nice. Snacks and beverages. Unfortunately, no coffee once again. If it had coffee, would be a 10. In both planes seat comfort is very good. Less than 1h trip so I didn't need to sleep and actually I'm never able to sleep on a plane because, even if the seat is comfortable, I'm not able to sleep sitting
My AZUL flights via Fort Lauderdale and on with JetBlue to LA were cancelled due to the crisis. I left Brazil on another carries early at considerable cost. It's an AZUL ticket, but the agency confirmed that AZUL will only honor the ticket for the SAME itinerary (not even a reversed trip) and then only for 12 months after the date of purchase and it was paid for 5 months prior.
i had a ticket to go to brasil on 07/20/2020 through travelopod but then the united states and the brasilian gov. put in place a travel ban so now i can go to brasil and azul airline will not let me on the plane so i called travelopod and azul airlines but they will not refund my money i had to cancel but it was not my fault
Overall the flight was good. I live in Sweden and booked from Brazil to Lisbon with them and then I booked a completely different ticket from Lisbon to Stockholm. When I got to Lisbon I didn't get my luggage and I went and filed a report straight away for them to find my luggage. Everyone was very helpful. I got to Lisbon the 23 of April. And the 25th I called to see if they found my luggage and they answered and said they found my luggage and that it was in São Paulo and it would be sent to Lisbon the 1 of May (due to the coronavirus it was the first flight going there with azul). They also said it would be sent to Sweden. And sure enough today I got a phone call to go get my bag at the airport. The bag was untouched and everything was inside. I'm very happy with customer service and that I got my bag back. I would definitely recommend them to everyone!
Global pandemic happened. I cannot get into Brazil for my trip. So i cancel, like any responsible person would. They charged me $45 dollars to cancel, which i thought "ok, no big deal at least i get my money back.". That was a lie. They kept my money, refused to refund even the cancellation fee, and refused to give me a flight credit. Now i am out $300+ and have no recourse. I will NEVER fly with this company. During a pandemic, when my partner and i have lost our job and have so much uncertainty. It is in these times when you see a companies true colors.
Orlando to Viracopos. Disappointed for the second time with this airline! Had issues in the past when they mistakenly sent my luggage to a wrong location in 2018! Today had an awful experience with an unprofessional and rude representative who did nothing to accommodate my situation due to the covid-19 pandemic. Very disappointed! Let’s see them begging to get passengers in the near future, it they depend on me their business is already shut down for life! When things get rough, we expect a little more compassion for sure.
This is not my first time having bad experience with this airline. In 2018 they sent my luggage in a different flight and living in USA for almost 9 years made me understand how dangerous that can be. Today I had an issue regarding the covid-19 and the attendant could not be more unprofessional and rude. Had to cancel my reservation and ask for a refund which will be issued in 12 months! To go back to my country I had to book another flight with Delta out of my pocket and forget about the money I paid to Azul! Yes, 1 year to get a refund from this crappy airline! If you have the option, fly Delta or another america based airline... I could never be more disappointed! 😩🥺😔
Does anyone have their contact? I am from Europe so I would be greteful if someone has their e - mail? It's an emergency. Thank you a lot!
This airline is the worst airline on planet. I travelled extensively, but never had such bad experiences in my life. I tried this company twice and both times were incomprehensible. I was told by many of my friends that, they’ve never had a good experience with this airline. Save your holiday and money, by avoiding this company. Aleksandra
I bought 2 tickets Azul "Mais" for 145,48 euro with a refund of 40% I had to cancel my flight and ask for a refund. Instead of getting a refund I had to pay a supplement to cancel my flight. The azul-site mentioned that the cancellation fee was 80,00 euro or 100% of the fare. It did not mention that this was 80,00 euro per person, and they gave the impression that the cancellation fee was maximum 100% of the fare
Sao Paulo to Fortaleza. The minor problem was an inconvenience, as the baggage check in kiosks failed to function properly, necessitating a queue to see an agent. The bigger problem was despite paying for two bags in advance Azul claimed I was only entitled to one. The purchase receipt could not be clearer that my allowance was two but the check in agent was obstinate despite overwhelming evidence to the contrary. This then required bringing in a supervisor who ultimately agreed with me and said the problem was at their end, where their internal system said one thing, my purchase receipt another. Hard to believe these people would fight me so hard despite their being so wrong. Basically they accused me of trying to steal from them, which couldn't be further from the truth. A final operational problem was IFE screens inoperable and could not connect to their WiFi, so it proved to be a long three hours. I won't be flying Azul again anytime soon as I have no confidence in their operations and their customer service is non existent.
The flight was delayed, the connecting flight was lost, one day lost in Lisbon, bad service in the air and in the ground. Really bad experience. Seat place bought but change to a very bad one, they say that will refund, but usually they do not do, etc.
This was my first tie flying in Azul, I didn´t even know it had flights departing from Uruguay. Flights were on time, and sits were more comfortable and bigger than other regional airlines. In a short flight they provide drinks and snacks for passagenrs with no extra cost (the old fashion I like).
I was in economy premium excellent room and comfort in seat the only draw back was that I had a 7 hour layover to get to my city
I have absolutely nothing to complain about it. Great crew and food! Smooth flight and on time! Prices are affordable.