Our first flight during the corona pandemic was to Oslo. The flight itself was pleasant despite the new safety procedures. However, I don't like Finnair's new police that upgrades are not available until 37 hours before the flight. That is for every flight, at least for silver members. Maybe platinum and gold members have better chances to get upgrades. During these difficult times, airlines should try to make things easier. I am sure that they would get some more customers to book their flights. We were put to a waiting list. My partner got an email 37 hours before that the upgrade was not possible because there was no availability. I didn't get any message although I had booked the flights and also made the upgrade using my points. This is again one example of the strange data management Finnair is constantly having. More is to come on our return journey. There was only one passenger in the business class of two rows. So there would have been space for us. The flight departed and landed on time. Every passenger gets an envelope with a disinfectant wipe and gel. Face masks are to be worn inside the aircraft. Complimentary coffee, juice, and biscuits were served. The cabin staff was friendly.
Several intra-European return flights (incl. MUC and ZRH) over June-July-August 2020. Reduced services on board due to Covid-19, however, a cheese sandwich with non-alcoholic drinks in Economy and a hot meal with drinks in Business seem to be the new normal. Wearing a mask is mandatory at all times on board, which seems to have caused problems to some passengers who don't wish to wear a mask. Finnair Covid-19 policy has been up to mark on all these sectors in June-July-August 2020 we've been on with an on time performance and solid - if reduced - service on their ATR72, E190, A319 and A321. In addition, had to cancel one intra-European flight in June due to tighter Covid-19 restrictions by the government, and the full amount was back on my bank account within 4 weeks. Helsinki Airport is utter chaos year after year, but that's another story.
Finnair has been absolutely fine on our business class flights to AMS, ZRH and MUC over June-July 2020. Services are reduced but perfectly fine with a hot meal and drinks in business, however, Covid-19 has made some changes onboard (i.e. wearing a mask mandatory at all times), which seems to have caused problems to a number of fellow passengers who don't wish to wear a mask in the first place. Extremely sad to notice these unmasked fellow travellers to call flight attendants "nazis" or "racists" when demanding to wear a mask onboard. Really sad to notice such uneducated manner, time and again. Finnair is fine and their Covid-19 policy has been up to mark on all these sectors in June-July 2020 we've flown with an on time performance and solid - if reduced - service on their E190, A319 and A321.
Finnair is the worst company, they still haven't refunded after 4 months. It's is impossible to get in contact with them. Never use finnair. They are illegally holding customers refunds and I will not stop posting this message until the issue is resolved! Ref: O7O5E7
I requested a refund for my canceled trip to Japan, due to corona virus. Finnair decided to send me a voucher instead and an email telling me to be patient and that they where working on my money-refund, but suggested that took the voucher. Their webpage also said to be patient and not to contact them - due to corona there was a large number of refund cases. And they send me one more mail, telling me that they are still working on my refund. I was supposed to go to Japan in mid April, the last mail came mid June. Today i decided that I could no longer wait for my refund and I called finnair. They told me that the case was closed and I would not get my money back, because I waited too long. This is so not okay - when they send me emais telling me NOT to call or contact them and stay patient. So dissapointed that I now have 2100 dollar (14000 dkk) voucher for Finnair that I really do not wish to fly with again, under any circumstance.
Finnair is the worst company, they still haven't refunded after 4 months. It's is also impossible to get in contact with them even after hours of being out on hold. Never use finnair. They are illegally holding customers refunds and I will not stop playing about it until the issue is resolved! Ref: O7O5E7
We had booked flights for our group of 9 people. Day before they cancelled our flights, we called the customer service to make sure it was safe to book these flights and they answered that they are going to fly as planned. Next day the flights were cancelled and we still haven’t got our refund. After this, some of our group booked new flights with Finnair and they cancelled them again. Very unreliable and poor customer service. Also the prices are higher than ever, over 800€ per person for a 3-hour flight in turist class.
I have been once again very well taking care of by staff and customer service in regards to information on covid19 and steps to take. It's good to be in good hands
We had splurged on business class tickets on Finnair (codeshare flights) for a trip to Italy. Finnair offers good prices on codeshare flights actually operated by other airlines. The flights were canceled by the operating airline. We have been trying for 7-8 months to get a refund from Finnair, as required by both U.S. and E. U. law. Beware if you purchase Finnair tickets! A previous trip purchased through Finnair went well. Multiple calls to Finnair customer service have not helped us get our refund.
Finnair, is one of the best airlines I have ever flown. The interior of the planes are beautiful, all light and white - feels like some sort of dream sequence. My husband is 6ft tall, and found the leg space more than ample (especially after Etihad). The food was healthy and fresh, very generous serves. The staff were attentive and friendly. We flew with children and the staff were lovely to them and helpful on every flight (4)
Finnair cancelled my husband's and my flight to St. Petersburg due to COVID. The airline said we will have to call the agency we booked through and get the tickets issued on or before 11/30/2020 and travel by 2/05/2021. We are being offered a credit of $885.60, though we paid $1,038.62 for the tickets. COVID cases are still rising in Russia, and we also do not want to travel in the winter. Aeroflot, our returning airline, is offering us a credit for the full amount of our tickets good for three years. I would like Finnair to be more reasonable. If they can't offer a refund, at least give us a credit that's good for three years.
Finnair is nothing more than a Glorified thug. They cancelled my ticket 3 days before my flight, didn't offered me any compensation or any alternative flight. There weren't any official travel restrictions at that time and other airlines were still operating. I had to book a new flight at exorbitant at the last moment on my own. If that wasn't pathetic enough, trying to get my refund is another challenge. I have been waiting for over 14 weeks, yet they haven't processed my refund yet. Contacting customer service team of FInnair takes at least an hour and they usually reply asking me to wait another 3-4 weeks. I won't fly with Finnair again, even if my life depends on it.
My wife and i flew to bangkok thailand, and then on to Hongkong, and we were due to fly home, on March 23rd 2020 but finair cancelled our flight without evev giving us any notice, it was my first time ever flying with them, and i must say i would never fly with them again, and i would advise people out there to be very carefull before booking with this airline
Unfortunately, the month and year doesn't go back so I can write a review on my first time flying with Finnair but will add it here as well. April 2019 / AY0912 First time travelling with Finnair and I didn't expect much as it was my first time. But it was fairly a good trip, though some things could have been better. PROS: easy check-in, comfy enough seats, good entertainment, good service from cabin crew, extra check-in luggage can be bought online (as long as it's Finnair is the one operating the whole trip) CONS: Food could be better, leg-room seats are not worth if people are just going to hang around in front you. For some reason, people like to stand there and look out the small window and toilet queue can be exaggerated. When checking in on return flight, treatment was unfair for those who were "non-Korean". I could see they were not strict with Koreans when checking their hand-carriers but for us, they had to be weighed in consistency. Also, the attitude of the check-in clerks were not good! November 2019 / AY0916 Second time travelling and still no expectations from my side, as I already knew how travelling with Finnair was. PROS: still easy check-in, can still buy extra luggage online (this is good when you have done too much shopping), still good service by cabin crew, good entertainment. Leg-room seats were good this time (make sure the flight from Helsinki is during the night, so after lift-off, the lights are turned off and it's sleeping time - to avoid people hanging in front of you). CONS: food can still be better During our return trip from Hong Kong, there was an ongoing strike in Finnair and it affected our flight. Luckily, Finnair was really fast in booking us in a new flight on the same, only a couple of hours in difference. CONS: it was a bit messy to check-in the extra luggage we had bought online because Finnair could not transfer this data to Cathay's system. We went back and forth between Finnair and Cathay's customer desk, which could have been avoided if they just called each other and confirm the payment we had done for the extra luggage. Unfortunately, you need to pay for the extra luggage again if you have been re-booked with a different airline. None-the-less, things were fixed and check-in was easy from there. PROS: Getting the refund back for the extra payment on the luggage, was easy. Fill out the form online and it took about 1 week before the money was transferred. Overall, it has been good travelling with Finnair. Some minor unpleasant experiences but hopefully those can be improved.
I have lost count of the number of times I have tried to contact Finnair Customer service regarding our refund for flights THEY cancelled on March 18 2020 - that we had booked and paid for in full in August 2019! They initially said 4 weeks for a refund - this was then 8 weeks and now goodness knows! Their online chat Is impossible to access - keeps losing connection! I did eventually speak to a customer service advisor two days ago who said she would ‘escalate’ the refund and email back within 24 hours - of course this did not happen! Whilst I appreciate this is a difficult time for airlines I do feel very let down by Finnair! We’ll remember this experience when things return to come normality and we are visiting our family in Australia - we’ll book elsewhere! Very disappointed!!!
We can be sympathetic with airlines in times of coronavirus but not with this company. I paid for our trip to Japan back in January but it was later ( obviously ) cancelled because of the coronavirus restriction (indeed none of my flights took off). They initially agreed to refund the tickets within 4 weeks, then 8 weeks , ... now it is 10 weeks. They were very quick in taking our money but refunding is a problem now. Once the crisis will be over, we will remember about this FINNAIR!
I am fine with the Finnair staff did not issue me the boarding pass due to the visa regulations, but the so called “supervisor” in the check-in service was filled with superiority and snobbishness when talking to me. As a young Asian lady, I felt being disrespected and overlooked by him which I wonder how he earn respect with this kind of attitude. However, the Finnair customers service staff and other check-In staff I encountered were friendly and helpful. I hope there are more staff like them in the company.
During our trip Finnair lost our luggage for 3 days, and their representative told us we would get a spend budget to buy essentials, so we bought essentially and then he miss-informed us telling us we can get our money back by sending the receipts to an email when we get home. We followed his instructions when we got home (more than a month later) and then when we never got a response we called the airlines and they refused to give us our money back because it was not within the “21 days” something their representative never explained to us (even though we asked). In the meantime they put a Finnair sticker all over my plastic luggage that would not come off, causing me to have to throw my almost new luggage out...they refused to pay for that too. Not impressed with the awful experience I had with Finnair. I fly often and have used many airlines but this is by far one of the worst experiences.
After a long but enjoyable birthday trip to Tokyo, I took the train down to Narita Airport to catch my early-morning Finnair flight to Helsinki - and from there, back to Madrid. Boarding was slightly chaotic, but that was because the boarding area was under serious renovations which made general queuing nearly impossible. A pillow, blanket, headphones and for the first time ever, a bottle of Evian mineral water were waiting for me at my seat for this 10-hour flight. Seat was slightly hard but not too much (don't expect to sleep a lot though). Staff were very friendly and spoke English to an almost native level. In flight entertainment was chock full of movies, TV shows and music playlists. Food was excellent and between each meal a BoB service was available (do note that the prices were quite steep however). The plane was brand new so everything was more or less squeaky clean. It was also fresh, unlike the Iberia flight I had taken while travelling towards Japan. The bathroom was basic but again, clean. We arrived slightly ahead of schedule at Helsinki and security/immigration was quick - soon I was boarding my second and last flight to Madrid (operated by Iberia on behalf of Finnair). Finnair offered an excellent, almost business-like service at a reasonable price (650 euro roundtrip). I would absolutely, undoubtedly fly with them again in the near future.
Seriously finnair the day you went bankruptcy. Everyone will celebrate. Owe money pay money. 1 month and ignored. Go bankrupt better since you cant pay debts.