Jusy Worst experience!!! I would like to say never ever use this aviation guys so rude staff each and everything worst
I have a ticket booked and they are not budging on a refund even though the numbers of covid cases are increasing. All they care about is money. I tried to speak to someone but they want me to pay 100 dollars more to upgrade just so I cancel. Do yourself a favor and book a more expensive flight bc you won’t get screwed in the end. Peach airlines doesn’t have a moral compass and the insurance is useless!
At the boarding gate, I was informed by one of the ground staff that I need to merge my belonging. She simply point at one corner and ask me to go there to sort my stuff. When I told her I cant, her immediate reply is "I Dont Know". I truly feel that because I dont speak their language, they just want to brush me off and have me sort out the problem myself. I have never been treated this poorly due to language barrier. Its especially when you know there is a language barrier, you need to be more at tentative. I wrote to the Customer Service, and feedback about the the whole incident and how it had put me under distress. All I get was a lack of empathy response that they are sorry which I cant feel any sincerity. Overall, the boarding process there is a lot of inconsistency. Nobody want to help me because I cant speak Japanese. I will take my business somewhere that would care a little more.
I asked the staff to change our seats as they put us all in one part of the plane like sheep with so many empty seats and they said No! Especially with Corona . This will never happen in other airlines like JAL or ANA. Terrible service and no flexibility at all!
My friend book a fly for us two on July 8th. When we arrived to the airport, the staff informed us that the flight had been cancelled. Okay, but why hadn't we been informed? No emails, nothing! The staff didn't seem to care. We could receive refund or get some stupid peach points or rebook the flight on the next day. Even with this was problem... Okay, but enough with that. We arrived the next day. The flight was scheduled on 7.05 am. We could go through gates only at 7... Then it turned out that they needed to check A PAPER list with names which took about 1h 30 minutes because they had to check each and every person on the list. But that's not enough. Even being already on plane they counted people for 5 times! Just why? And the worst thing is, we weren't informed about anything. The delay just been drawing out and drawing out... AND THERE WAS NO INFORMATION WHY SOMETHING LIKE THIS OCCURRED AND HOW LONG IT WOULD TAKE. The final delay took over 3 hrs... It's my first time flying with Peach Airlines and I don't want to have anything in common with this company anymore. If you value your time and health, don't waste it on such a ridiculous service!
My flight was canceled but I didn't get the message so I came to to airport to get to know that I can't go that day. I changed tickets to the next day. The next day flight was delayed over 2h because of check-in troubles. The delay wasn't announced and we're just sitting in the plane without any informations.
Due to Covid 19, I had to cancel my booking. Unfortunately I have booked unrefundable ticket, so I didn't really expect any money back. I didn't even ask and they refunded me straight away
Would not refund me during COVID-19 epidemic. A few weeks ago, I was going to cancel my flight due to the COVID virus that's hitting NYC (Which is where I'm from,) obviously flights got cancelled, and just a few weeks ago, I was able to cancel my flight from the page but I only didn't just to wait it out to see if they would cancel it themselves. Now, the cancellation page isn't working, and they refused to refund me. Their policy says you can cancel for a refund with a fee. Now I can't even cancel at ALL, the page literally doesn't go to the cancellation page anymore.
A few weeks ago, I was going to cancel my flight due to the COVID virus that's hitting NYC (Which is where I'm from,) obviously flights got cancelled, and just a few weeks ago, I was able to cancel my flight from the page but I only didn't just to wait it out to see if they would cancel it themselves. Now, the cancellation page isn't working anymore, and they absolutely refused to refund me. I looked at the cancellation policy on their page, and whatever lie the staff gave to me (refund in points... We're not even SURE if we can leave countries in the next few months!), their policy says you can cancel for a refund with a fee. Now I can't even cancel at ALL, the page literally doesn't go to the cancellation page anymore. This airline is run by crooks, and I hope they shut down. I will make sure NOBODY takes this airline. I've never once in my life been denied a refund, but the worst part is, they denied me when I've lost my job due to this virus. They have NO HEART.
Terrible customer service. Travel was interrupted by the corona virus outbreak yet they refused, unkindly, to offer any refund or support. Garbage airline; fly elsewhere.
The flight departed on time. All crew members (as well as passengers) were wearing masks for protection. Since the flight was not full at all, passengers were assigned seats in alternate rows to prevent chances of getting contracted.
The self check in machine is not working so have to check in at the counter. The queue can be very long sometimes so make sure to arrive early at the airport. Staff is nice. Overall, good airline.
Appalling. DONT DO IT...After making a last minute booking to get back to Narita I purchased 2 tickets inclusive of 1 check bag each. Upon collecting our boarding passes we were directed to the bag drop counter. Upon presentation of our luggage at the desk I was charged another 4400¥ for our ‘Prepaid checked in luggage’! After much debate I gave in to the belligerence from staff and proceeded to the gate. Boarding was standard and relatively efficient as far as Japan over regulating procedures permit. We took our seat in the exit row (E/F) where the cabin crew decided to move the physically capable passenger from seat (C) and place her in the vacant seat on our side (D). This move left the whole row (A/B/C) vacant for the flight??????? Through out the boarding process and taxi period before take off, multiple PA’s of some description were made. Not once was there an emergency row briefing conducted by any of the crew..... After takeoff the crew magically all vanished and only one crew member was seen passing through the cabin just before cruise varnishing a cabin menu but was lost from site before I could retrieve my wallet from my back pocket. Again after conceding to the fact that PEACH is well and truly an LLC I settled in to watch my movie. 30 min later my partner required a lavatory break where I proceeded to unclasp my seatbelt (with the seat belt sign off of course) to allow her egress past my seat. Whilst my partner was occupying the loo the sole cabin attendant on duty ‘told’ me, didn’t ask, to do my seat belt up whilst I was sitting in my seat. I’m sure I’m not mistaken but every flight I’ve been on in the past 45 years, I’m sure with the seatbelt sign off I am free to do as I please and it is ‘recommended for my safety’ that whilst seated it is ‘advisable’ to wear it not mandatory. Yet again I was left bewildered with the utter rudeness and complete lack of customer service skills shown by PEACH and it’s staff. As an aviation professional with over 20 years in the industry I can hands down say this was the absolute worst experience I have encountered with an air carrier for service standards, experience and quality from checkin to baggage collection.
Didn’t know what to expect, not all the reviews are positive for Peach but our flight was fine. We left on time and arrived on time. They have strict weight limits for carry on but there are plenty of scales in the airport and was not an issue for us.
This was my 2nd flight with Peach and it was great. I booked a ticket with checked luggage as I was on a 4 week holiday. I reserved a seat for no charge. The flight was on time, the staff friendly and the plane comfortable. No complaints really.
On our way to ski at Niseko, we took the Peach flight from Narita to Hokkaido. The flights leave frequently (nearly every hour). Check in required about half an hour and after checking our bags, we had to wait 10 minutes before being allowed to head to the gate. So make sure you leave sufficient time! Security was fairly quick. The flight boarded starting with window seats. The seats were super tightly packed so leg room is very limited. In fact, I could not cross my legs! There is a food and beverage service but everything has to be purchased. And our flight was delayed due to snow. This is a decent well organized low budget airline that is a necessary evil for regional transportation in parts of Japan but certainly not a highly pleasant experience.
Okinawa to Hong Kong. In general, this little budget airline get you from A to B, serve is ok and menu offer is nice and not too expensive at all. However, the low rating concerns their safety standards. There were three things that happened during the outbound and inbound flights that caused me some serious concern. When landing in Naha airport at night I was shocked that the cabin light was not dimmed. Usually in exit rows, for safety reasons, people with disabilities, mother with infants are NOT allowed. Yet with Peach, a mother was allowed to sit there holding her baby, and no infant seat belt was even provided. Landing back into Hong Kong, a few people didn't put their window shades back up, and the crew didn't care, she was more concerned about where they put their bags. Tried to contact them via email, there is actually no email address to writer to them. I do like this little airline which offer very cheap tickets to Japan, but their standards leave me wondering.
Okinawa to Tokyo. Me and my friend were 5 minutes late for check-in and they don’t let us in, telling that there can’t be refund and we have no other options and forget our money, our travel plan.
Tokyo Haneda to Seoul Incheon. We came 3 hours early for check in to be told that they could not fly us in as transit passengers and there was no e-visa or visa on arrival at Incheon, Seoul. This meant that we were unable to board nor get a refund and we could not make the onward connecting flights.
This company has stole me 65€ for my hand luggage. I know the rules but it is not fair that they let you get into the first plane with a luggage weight and then when you have to take the second plane back home you have to pay extra for the same weight. So be careful with this because it surprises us. If they are strict they have to be strict at all ways, from the very begining. I don't think i'm gona use this airline again.