Southwest Airlines

I was pleasantly surprised with the social distancing during boarding and on the seating. Well done Southwest!

Yes you have to wear a mask..but boarding is unorganized and no physical distancing; when you board and deboard --no physical distancing. No real enforcement of masks on planes..they allow passsenges to demask to eat multiple snacks. Got planes( conecting flight via Houston) to destinations safe.

Plane nearly loaded when 2 passengers came from back looking for seats. Wife and i together so her by window and i in middle seat. Gal flops her butt down rubs shoulder with mine and giggles. I made a little racket No no no we aint doing this. She moved she was getting out of aisle so people could move -- why wounldbt attendant have them back up the aisle and flop in seat by stranger? Proticol is empty seat. This is right after lead attendant finished the we care covid is our concern we have empty seats no alcohol we will call cops speel..... lead attendant was aware of these folks and helping them move around. He never said anything I appriached him and said not happy he had sut in seat by me. His gruff reply was it was only a second no big deal..no apology. He offered to get a manager involved or i could csll 1-800-complain. Course tgat would mean delayed flight at the least. Not SWA i know. Simple apology would have been fine. I guess the policy forbthis guy is if u want to flop in empty seat while waiting on toilet would be awesome. Lead attendant not a newbie.

After numerous anxious moments from April until July, with re-bookings, cancellations, virus hobgoblins and reservation murkiness, we finally left for vacation! Left St. Louis for Denver and then on to Cabo. In flight service was water and bags of crackers/pretzels. Both legs in half full planes and flew on time. Coming back through Houston, same experience... on time and stretching room to spare. Cabin crews were kind of bored with nothing to do and were and pleasant. No big mask hassle, no bullying, no confrontations and no liquor, so no drunks. All in all, well done!

Southwest Airlines does not live up to their stated cleaning protocol. SWA promises to clean planes between flights and offer sanitizing wipes. Their protocol also states they will disembark in a distant manner. NONE of these things happened. Per the pictures below, the plane was not even lightly cleaned. We wiped down our seats with our own wipes and the wipes were black by the time we were done. The tray tables and window coverings were just as dirty. No wipes were offered and the announcing attendant said a wipe down was unnecessary. Had she even looked at the state of the plane? She stated it was their last flight of the day, so perhaps they just gave up on the filth. By the time I took this flight, I had already flown Alaska and United, both of which were good experiences, so I knew what to expect. I do not know if SWA is responsible for the state of their terminal Denver, but it didn't look like it had been cleaned in a few days. Seats were dirty and food droppings everywhere. Unleashed dogs were walking around and one even peed right on the floor in front of us. That's discussing even without COVID... We will not be flying SWA for business or leisure until COVID is over. I do not want to take my health into my own hands like that again.

I am an A-List Flyer on SWA and today was my second flight since the partial reopening from the Covid lockdowns and I noticed the Southwest employees have been very helpful. I used to travel every other week for business and choose SWA because of their business friendly policies but my last two flights, their attitude has been they are dong me a favor by letting me fly SWA. PreCovid, it was the other way around, SWA employees were happy to have you aboard. Not so much lately. So much for trying to help out the travel industry.

I was so sad to read about Southwest airlines kicking a family off their airline for a 3-year old autistic child for not wearing a mask. And, by that, he COULD NOT wear a mask. They were not being defiant. I hope and pray this family can find resolution via ADA compliance. This is illegal to treat people this way. I am not a sue person but this was clearly an infringement of ADA. I hope they will pursue Southwest to the full extent of the law.

Received a $100 Luv voucher that resulted from a six plus hour flight delay. Have tried multiple times to use this voucher only to have events cancelled because of the current pandemic. In anything resembling “normal” times I would have redeemed this voucher long ago. However, there is nothing normal about covid-19 and no end in sight at this point. Southwest absolutely refuses to extend the expiration date on this voucher. We lost an entire day of vacation because of the original lengthy flight delay. $100 was the least Southwest could do in response. $100 would have brought them tremendous good will and a positive review. Instead, a dismissive and obnoxious customer service rep has created a disgruntled customer and negative reviews on multiple social media platforms. Guess they believe saving 100 bucks is worth getting called out for bad service.

Worst experience ever. My mom's flight was cancelled in May because of COVID19. We were told that we could not get a refund-even though we were all in limbo. We accepted a rescheduled flight 4 different times because the travel restrictions for this inadequate airline was not lifted. My mom had to book through another airline to get home before her visa expired!. I called in June and spoke with a rep who saw our plight and offered a refund within 14 days. Its been 2 months and i call back only to find out that the request has been cancelled because my mom's flight has been cancelled and rebooked too many times! She didnt do that, you guys did after denying her a refund. Worst ever!

Worst experience ever. My mom's flight was cancelled in May because of COVID19. We were told that we could not get a refund-even though we were all in limbo. We accepted a rescheduled flight 4 different times because the travel restrictions for this inadequate airline was not lifted. M y mom had to book through another airline to get home before her visa expired!. i called in June and spoke with a rep who saw our plight and offered a refund within 14 days. Its been 2 months and i call back only to find out that the request has been cancelled because my mom's flight has been cancelled and rebooked too many times! She didnt do that! you guys did after denying her a refund. Worst ever!

SWA, Cancels my flight, and rebooks me a new flight, I was supposed to get full cash refund, but because the person helped me and rebooked a new flight, SWA will not refund my money but only travel funds. This is not any my fault at all. customer relations is useless,

Worst experience. Booked a flight ahead of time to avoid having to deal with high prices. Southwest cancels my flight all together and tells me then that my flight is sold out 3 weeks before flying there. I now have to fly a different airline with higher prices and they did not help in anyway in regards to accommodating their mess up. The only option they gave was to fly the day before or day after and didn’t give an option to cover expenses of having to stay an extra day. Will never be flying southwest again

We were moving cross country 1 week before taking our oldest to college. He was flying out on a round trip to help move in and we were flying back to drop him off and drive cross country. At the last minute our movers didn’t show up and my son had to drive a second truck across country, so he missed his flight there, but planned on taking his reserved flight back. Southwest just took the money and canceled his ticket. We didn’t find out until the night before and had to pay again for an outrageously high ticket for him to be in the same flight hat we already paid for with the round trip. Honestly, I will never fly Southwest again. We have a complete nightmare and in my view they stole from us. We paid for a round trip with our money, that seat is ours whether we use it or not. Thieves.

I flew from Sacramento to San Diego in early August 2020 and was shocked at how crowded the flight was! There were less than two feet between myself and the person beside me, the persons in front of me, and the persons behind. One seat free in between each row is nowhere near enough space to ensure proper physical distancing during this pandemic. I was further dismayed that ANY food/beverages were served aboard such a short flight-! Water and pretzels?? Are you kidding me? Most people's face-coverings were not adequate as it is, and then to serve snacks and water IN OPEN CUPS??? I have never been more horrified during this pandemic than I was to be forced to sit one seat apart from people taking their masks off all at the same time for SNACKING! Absolutely absurd. I have another round-trip flight booked with Southwest for October but will cancel and fly with a different airline if this oversight has not been resolved. I am deeply disappointed to see an article from CNN today stating that Southwest Airlines has reduced their cleaning in between flights to allow for faster turn-around times. How many deaths have you factored into your current business model as acceptable in order to make a profit during this pandemic? I have to travel due to family-matters related to COVID-19 and this makes your lax handling of the situation all the more distressing and problematic. Fix this, Southwest Airlines. Have assigned seating STAGGERED with at least 6-7 feet between EACH SEAT and DO NOT SERVE SNACKS on short flights less than 4 hours!! Please - use some common sense here. DO NOT ALLOW anti-science outbursts to push politics into your business dealings. This is about safety in the short-term and profit in the long-term. If these things are not corrected I will not only NOT FLY in October with Southwest Airlines but will NEVER support or recommend this airline ever again. A long-time Southwest flyer and first-time-Karen, You know better. Do better.

I have never seen that kind of unprofessional airlines in my life! Stay away from this company! Unclean tables, seats etc!

Purchased tickets in April to travel in September. Southwest changed flight 4 times and 30 days before trip cancelled my reservation completely. Spend many hours with customer no service department NO help. Tried to move my trip week earlier to match their schedule - they refuse to help. Always had good experience now will not recommend southwest airline. They will mess up your vacation

It’s understandable Coronavirus is impacting airline travel. Made reservations on June, we had three changes by the airline in our flights. There changes were unreasonable, ex. Leaving at 7:30 am three cross connects arriving after 9:00 pm. Finally e-mail from SW in Aug. told us to complete reschedule on our own. We were told if done with 2 weeks original no charge, could not be done on line. Waited on phone 1:45 minutes. Asked for refund. Two weeks, SW needs to get control of their operations, customer service needs attention. May save some money on luggage, is it worth savings, I decided NO

I have been traveling southwest for 10 years. This week we took my 76 year old mother and father to Montana by way of Spokane. The Southwest people treated them so well. They had wheelchairs available and at the ready when we got to the airport and at every plane change. I really loved how they treated them with lots of kindness and respect. Southwest knows customer service!!!

My daughter and her husband and three young children flew yesterday August 4th on the only direct flight from Cabo San Lucas to Denver.  The whole experience was a total Sh** Show.  At least the middle seats were open but now I understand they are going to loosen their cleaning standards. There was no enforced social distancing at the boarding gate.  Only two of her family had their temperature checked and she noticed many others were not checked.  When she boarded a young couple sat across from her and the gentlemen was coughing and clearing his throat and blowing his nose profusely.  Neither wore their masks.  One flight attendant asked them to put their mask on which they did.  Within minutes they took their masks off as the man continued to cough and blow his nose.  No flight attendants said anything and my daugher had enough and asked them to put their masks on!  Not sure they should have been allowed to board given his evident illness.  Come on SW, you're better than this!

Southwest refunded my WiFi bc it didn’t work very well during the flight! I didn’t ask them to or complain to anyone, but apparently they knew the WiFi wasn’t running and refunded me! Thanks southwest <3