Jetstar Airways

Cancelled our flights with no warning, no explanation and no option rebook. Booked flights under a sale and then got cancelled so if we want to rebook we have to pay double or triple anyway. Got given a voucher and when wanted a refund they refused with no good reason and hung up the call. Absolutely ridiculous. Not worth the risk no matter how cheap they are.

Guess it’s my own fault – you know the old idiom “if something looks too good to be true, it probably is” – Jetstar offering flights from Auckland to Queenstown at under half that of Air New Zealand. “What could possibly go wrong?” I thought as I booked up flights to cover a 3-night break. Answer: everything. Half an hour into our 1.30pm flight the plane does a u-turn. 10 minutes later the Captain explains there’s a problem with the reverse thrust and we have to return to Auckland. OK. Fair enough. You do need full thrust if you’re landing at Queenstown. Rather than having us wait on the aircraft while an engineer checks it not a false alarm we are herded off because (and I quote) “the aircon unit it not working”. Yeah – right. Using the APU burns more fuel. Back in the terminal we are told an alternative aircraft will be available and we can fly out at 4pm – Yay! We’ll arrive only a couple of hours later than planned! And, yes, there’s the alternative plane ready and waiting for us to board. Frantic making of calls to advise the car rental, apartment and restaurant that we’ll be arriving a little later than planned. Then an announcement “We advise that your flight has been cancelled until tomorrow. Sorry for the inconvenience”. That was it – no explanation as to the change of mind. More frantic calls needed. As we live out of Auckland, driving home was not an option. Jetstar allow a “generous” $150 for accommodation. Hang on – what decent hotel can you get at an airport for $150? We end up in a cold and grubby cr@p hole for the night, having already paid out $350 for a cosy lakeside apartment for the night in Queenstown. Thanks Jetstar. So, rather than enjoying a degustation dinner, a comfortable night’s accomodation and a leisurely breakfast, we have to crank ourselves out of bed at 5am to get the new flight. Which thankfully took off. We witnessed a fellow passenger who was treated very poorly by rude cabin staff. He was queuing for the lavatory and sat in the front bulkhead seat row (which was empty) to wait his turn. He was TOLD he could not sit there and ORDERED back to his seat. Poor guy – it was embarrassing to see how rudely he was treated. Thankfully, our return flight went ahead. I was already wearing a facemask as I went through the boarding gate due to the Covid outbreak in Auckland. I took ONE flysafe pack (which consists of 1 facemask and 2 antibac wipes) because I wanted to sanitise my seat. The extremely rude check in woman absolutely refused me to take one because I was already wearing a mask. I explained that I wanted the pack for the antibac wipes. She again said I could not have one and that sanitiser was available on the aircraft. SANITISER WAS NOT AVAILABLE ON THE FLIGHT. For goodness sake – this pack costs a few cents. How mean and rude can this airline be? Now my husband has spent almost 2 hours trying to get reimbursed for our expenses and being given the runaround by this AWFUL airline in the hope that he’ll give up trying to claim. DO NOT USE THIS AIRLINE. DOES QANTAS REALISE THIS IS A REFLECTION ON THEM? NEVER. NEVER AGAIN.

My flight was cancelled with no good reason given to as why. A voucher was offered but no refund. I rang to see if I could get a refund and as soon as I mentioned refund I was left on hold for over 30 minutes and then was told a refund was not available to me with no good reason. This airline has reputation for doing just this and they are certainly keeping the bad reputation alive and thriving ! I requested to speak to a manager and that was refused and then the line went dead. EXTREMELY RUDE SERVICE !!!

Our flight from Melbourne to Busselton (West Australia) was cancelled due to the COVID -19 pandemic. I was contacted by Jetstar to inform me of the cancellation and was informed that I could get a credit or reschedule . They also advised that I could get a refund by contacting them. I decided on a refund as it gives me the most flexibility. I expect to be in for a big protracted struggle when in fact the opposite was the case. I phoned the contact centre number and was talking to a person within 3 minutes. I explained my situation and they informed me that I qualify for a refund and that it would be processed within 2 weeks. True to their world I received the cash into my credit card account today. Jetstar gets some bad press sometimes, in this instance they were true to their word and provided good service.

Flights cancelled by Jetstar with no notification. Booked through Kiwi.com Never again. So we have been waiting 4 months on our refund. In future we will book with the airline direct but not Jetstar. They are unfortunately owned by Qantas and there is not much other choice in Australia

They cancelled my flight twice due to the coronavirus, but refuse to give me a refund. I had told them that having my flight cancelled twice has been an extreme financial burden to me. I am a student and asked for compassion from their company. Nobody wanted the flights to be cancelled yet they still refuse to refund my ticket. I tried refunding it through their website but when I tried, they gave me a credit voucher. I told them that I wouldn’t use the credit voucher because I have no intention of flying with them anymore. They said that I should give it to family or friends if I won’t use it. What kind of resolution is that? Their service is absolutely terrible. I talked to their chat support for 1.5 hours but still refuse to refund it. They can transfer it to a different flight but can’t return the money to me?

My good seat given away, and thrown down the back of the plane, 80% Extra Transfer fee to another flight, not telling people that no-one except essential services can enter Queensland now, a police escort on the next flight out of Queensland, with a ticket fee one third extra. $120. Cab fee and $450.

Melbourne to Sydney booked for October 2020. Just called customer service and explained that my accommodation in Sydney had closed its doors & issued a refund due to covid, my travel insurance company issued a refund also. Jetstar won't even give me a voucher to fly another time. Melbourne is in stage 4 lockdown & you can't fly anywhere anyway, my trip is for 5 nights but you have to quarantine for 14 days if your not from that state. I asked why they haven't changed the terms & conditions in accordance with with the global pandemic, she just kept saying no our policy doesn't change.

I will gladly pay double price before ever going through Jetstar again. Flight cancelled. Refund in 14 days. Currently stuck in Brisbane. Thanks you useless sneaky deceptive company

I booked a flight with them to New Zealand in June, which was cancelled due to coronavirus. Instead of giving me a refund, Jetstar just gave me a voucher. Today is 4th August, my Australian visa is expiring soon and I must go back to my home country (where Jetstar do not operate). Due to this situation I will not be able to use this voucher because traveling is not allowed at this times and I do not have any plans to go back to Australia at any time soon. When I've called Jetstar today to explain this situation and require a refund of my money the answer I have received was: "you can sell you voucher to someone else if you can not use it". Now, I will lose $700 because Jetstar do not care about their customers and have a completely disrespectful policy. Believe me, this company just care about money and if they can take advantage of you they will. Do not lose your time and money with this people.

DO NOT TRUST THIS COMPANY. I booked a flight with them to New Zealand in June, which was cancelled due to coronavirus. Instead of giving me a refund, Jetstar just gave me a voucher. Today is 4th August, my Australian visa is expiring soon and I MUST go back to my home country (where Jetstar DO NOT operate). Due to this situation I will not be able to use this voucher because traveling is NOT ALLOWED at this times and I do not have any plans to go back to Australia at any time soon. When I had called Jetstar (TWICE) today to explain this situation and require a refund of my money the UNBELIEVABLE ANSWER I have received was: """"you can sell you voucher to someone else if you can not use it""". WHAT KIND OF COMPANY SUGGESTS IT TO THEIR COSTUMERS???? This is RIDICULOUS!!! Now, I will loose $700 because Jetstar do not care about their costumers and have a completely disrespectful policy. Believe me, this company just care about money and if they can take advantage of you THEY WILL. Do not loose your time and money with this people.

What a joke to say the least. Out at lunch with my Qantas friend who informed me all flights out of Sunshine Coast had been cancelled. I of caused said no, as no one from Jetstar had called to advise us of this. But sure enough on their app, it should flight cancelled. I thought no more of it, as I thought someone would call and we would sort it out over the phone. To my astonishment NO ONE called. So Friday morning, 2.16hrs on the phone, we finally get thru. The phone calls to the Philippines of course. The girl on the other end said, flight cancelled. Ok, but HOW do we get back? All she was trained to say was SORRY and Jetstar will be refunding you. I said NO you need to get us back! She being in the Philippines doesn't know much about the Australian geographics, so I said can we get any flights from Brisbane? Yeah on 8th of August, our original flight was 2nd of August. So after a long lengthy not getting anywhere with this person, we demanded a follow up call from her Supervisor, as this is just not exceptable being stranded and NO alternative of getting home. Sorry this is not service, not very Australian at all. So supervisor gets on, probably sits next to her and says the same spill. My friend needs to get back, as he works for ADF. I'm on JobKeeper, so I can stay, but really??? One airline I will not recommend nor travel if I can avoid. Shitstar, in my mind fukstar as no service what so ever. We are driving back!

Cancelled my return flight from Sydney just as I was boarding flight to Sydney. Not booked on alternative flight. Had to pay twice as much to get new flight.

Jetstar were telling us early February 2020 (travelling May 2020) that refund will be issued after the travel restriction escalate to ‘do not travel’, so we waited since then. It was a false hope! Misleading and fraud! In March 2020, we got pushed back saying Jetstar have no refund policy as the tickets are inflexible after the travel ban happened! Only vouchers were available — this does not match what’s advised to us. Jetstar applies normal ‘non-refundable’ policy ignoring the pandemic with its reality yet, LIED advising a full refund at the beginning of pandemic to us (as if this misleading promise is used to keep us quiet at the time). This is unfair, misleading and misconduct of their own refund policy that they promised the public prior the travel ban. We felt being disadvantaged and scammed with no where to go, quite frankly. Contacting them lead us to a miserable failure all the time (hang up after hours long wait, deceptive and not helping online chat, or not being able to be contacted at all)

I used this airline due to the flight ticket being $114 NZ for a flight from Queenstown to Auckland.i had 2 bags which meant my luggage was overweight and I needed to pay in..i was given the amount of 180$ which i needed to pay as I was 12kg over weight.eish..it was more than my ticket so I declined and decided to leave my bag rather...I left the queue and mulled it over then decided I need to take it so I went back and put it back onto the checkin counter..No greeting was given..I was given the amnt of 240$ which I questioned as I had just been informed 180..the reply shocked me to my core...its 240 dollars i am not negogiating with you..pay it or leave your bag..its simple...take it or leave it..curt abrupt and downright rude Jetstar do you treat all your passengers like this.?? You wont be seeing me again

Jet star is the worst company with which i travelled. In the news I heard that they are on strike on a day our flight.They did not inform us that there would be no flights that day, neither by e-mail or SMS.Incompetent managers and all staff. Because of 2kg more on eeighing they gladly charged us 65$, rude and unfriendly staff.The plane was dirty, there were dirty napkins on the floor. I hopebthatbthey will go bankrupt and another company take over their lines.

I have had to deal with Jetstar for three seperate flights during Covid. Jetstar have given a refund without any issues. Their customer service during this time has been nothing short of fabulous! Well done Jetstar, you will definitely have my return service . :)

Budget airline Jetstar has a direct flight from Brisbane International Airport BNE to Bali Airport Denpassar DPS affectionately known (by some ...) as 'The Bogan Express'. I really enjoyed my boarding, in-flight and disembarking experience (see my Coffee Chill TV YouTube Vlog) on this friendly and economical service.

crew is not friendly at all. but the airline is very cheap and good for budget traveller in australia

I am writing this email to inform you of a poor experience I had on a Jetstar flight flown from Brisbane to Melbourne (JQ575) on the 27th of January 2020. As I stated prior I was on this flight headed to Melbourne on the vacation I got from work hoping to enjoy my time there. I ordered an inflight meal labeled ‘served hot’ and ended up receiving a stone cold meal. My meal choice was purely influenced by the fact that it would be hot when served, but turned out to be the complete opposite. The meal I was served was egregious and I was taken by surprise as to how someone could serve such meal. To put things in to context, I happen to be a flight steward on an international airline part of OneWorld and I do understand that mistakes can happen. But in this instance the meal was cold to the point it is almost frozen, specially unacceptable when Jetstar advertises it to be ‘served hot’ and its not even a case of food not being warm enough, but rather a case of food being almost frozen. Furthermore, as a result of me trying to eat the meal served to me, I ended up being in severe discomfort when I arrived at my destination and had to change my plans to set aside time for me to recover. In the end I had to scrap most of what I had planned for in my vacation at Melbourne and had to travel back home disappointed having not had the vacation I planned as a result of food poisoning. I managed to identify the flight attendant that served me the meal to be ‘Gayle’. Additional information regarding the flight and the meal order will be attached to this email. Should you require any further information, please do not hesitate to contact me with this email.