Aer Lingus

Have at last received voucher for flight that we cancelled in May. 10% added to what we paid. However by the time we come to use it to obtain flight between original airports i suspect costs will be a great deal higher. However Aer Lingus have been quicker than the other two airlines we are chasing for refunds.

Flying long haul in business with Aer Lingus is similar and in some respects better than First Class with some other operators. All of the staff recognise who pays their salaries, and it’s reflected in the quality of service that they provide. Aircraft are spotless, meals are excellent as is the choice of drinks. Number one choice for me!

two days ago i booked a flight from bologna to dublin, scheduled for departure on september 15th 2020. today i received an e-mail telling me that my flight - along with other flights from 09 05 up to 09 27 - has been cancelled. i really wonder what compelling conditions other than making money at the expense of travellers can force an airline to cancel flights more than a month in advance... since covid cannot be the reason (but maybe this lucky airline is in possession of a crystal ball for predicting the future)... aer lingus is either offering a voucher or a refund: the thing is the refund - a pop up alert states if i click on that option’s link within the e-mail - is not possible since mine is a “saver” fare (if you can call that a 104€ ticket). the voucher option has so many negative reviews on any web search or online travelling site that it is not really an option! never going to fly air lingus again and that is being said by someone who under normal circumstances flies to and back from dublin once every two months...

Just booked a ticket on Aer Lingus website and received an email confirmation after about an hour and discovered a “Handling Fee” for $44.00. Initially called Art Lingus, said they didn’t charge the fee, my (credit card) bank charged it. Called my bank, no they didn’t. Called back Art Lingus, again said they didn’t charge - handling fee - but after insisting it’s on my invoice, agent said it is possible. I informed her that it was not disclosed on their website (I read all term and conditions - fine print - disclosures) Concluding - I don’t wish to do business with any company that practices deception (charging fee without disclosure) Total time with Aer Lingus, approx 1.5 hours)

I booked a hoilday on the aerlingus over 50s website .so after i booked i received a emile with a reference number .saying that when the holidays was pay they would fall on with tickets so aerlingus received full payed of €706 then the Corona virus hit .Ireland was put on lockdown so i could not fly in may .iv being trying to contact aerlingus but i was told to fill in refund from .so i tryed that but it turns out the hoilday is with click and go.and the reference number is different that of aerlingus . So aerlingus wont talk to me .click and go wont give me back a full refund only a credit note.for my money .but yet citizen advice says they have to refund my money like the government says . I can't believe aerlingus how they are treating people .i was 2 hours waiting one day then when they did answer she put down the phone on me . I booked with aerlingus not click and go .so it should he aerlingus refunding me .as it was thier website i booked on not click and go .

love to fly aer lingus as much as we can,could show other airlines how its done,comfy seats,great staff ,very professional,it adds to your holiday,and makes you want to travel again and again.

Always good and respectful of the Covid 19 challenges imposed on the airline industry. Plane was clean, and get this ....left early and landed very early! Recommended.

Terrible service and attitude Still no refund! they hang up on people even after a really long wait and there attitude was terrible

It amazes me how airlines can get away with not giving you a refund official advise not to travel for non essential travel, just because the airline decides to run all it's flight. also if your in country that's borders are closed and you can't get to the country you'd travelling from.

If you can avoid using Aer Lingus at all possible, please do so! I understand that they are struggling to accommodate everyone after COVID-19, but it is no longer the beginning phase of this pandemic. I have been given the runaround so many times between this company and Travelocity, both of which blame each other for miscommunications (CONSTANT LIES). I was told that because Aer Lingus did not my original flight, even though there was an international travel ban, I was not eligible for a refund. Instead they gave me travel credits. Okay fine, right? Not really. I had to rebook my flight for next year by August 1st of this year or I wouldn't get anything returned. I rebooked yesterday and my new flight costs less than my original flights. Can I have that remaining extra refunded? No they say. Can I apply those credits to anything else (meals, baggage, excursions)? NO they say. So I'm essentially just losing $150 dollars...Aer Lingus and Travelocity are scam artists. Never again will I book through either of them.

I would NOT recommend flying this airline! I am appalled at their customer service. I know much of what's going on with COVID isn't in their control, but the lack of empathy and hanging up on customers tells me they don't place high value in the customer experience. Don't use Aer Lingus. Given COVID I was not able to take this trip. It was scheduled for the first weekend in April. They didn't actually "cancel" my flight or communicate ANYTHING to me as a passenger until 12 hours prior to my flight. I found articles online about the flight ban and had to call myself to cancel. It is now August and I have still not received my refund on my flight. I have called 5 times, spent over 4 hours on hold in total, and was hung up on 3 times. Every person I talked to said my case would be escalated and I never heard back. They were not very apologetic and didn't seem to care when I asked why it was taking so long. They were quick to say this isn't my problem.

Flight was cancelled 1 week before flying due to Corona virus. I have been in contact to request a refund and am still waiting to receive it. It's now been 3 months and still no refund. I have been in contact multiple times and they keep telling me they don't know when I will receive it.

Rushing through airport due to public transport breakdown , and grabbed something to eat at Burger King to be refused to be let on board with the food in tact take away bags... man was incredibly rude and gave no valid reason for refusal ending in chucking our food away.

Shockingly bad flight for me (and presumably everyone else on the plane) when me, my wife and our 2 toddlers were seated in 3 different places. After a LOT of arguing at the check in desk and on the plane for 1.5 hours, we were eventually seated in just two places but both children screamed for the next 3.5 hours (and that is not an exaggeration) because they’d not had a chance to rest or eat properly before the flight and because they couldn’t understand why they were being separated from each other/Mummy/Daddy. Never any opportunity during booking (or even a mention of a possibility of) reserving or requesting seats together. Customer service afterwards send a standard, non-specific brush off response. Three times.

My husband and I had spent the year living in Germany. We were flying back to Toronto and they lost TWO huge suitcases of mine containing pretty much all my belongings. I obviously kept contacting them to see if they could find it, but they had no luck. So I made a case with baggage claims in hopes to get some money. They responded saying they would pay me but have ignored me since. This happened in March.... I honestly have no idea what to do, this was two suitcases full of my things. I was very hurt by their lack of communication and respect.

Had flights booked for early june they were cancelled by Aer Lingus in may I requested a voucher x 8 as was traveling with a friend and had conecting flights through same air line, I've tried many many hours to contact via phone got through today after an hour to be rudely told its being delt with when I asked when I would receive the vouchers the rude man said its being delt with and hung up on me I'm appalled at this treatment I have alot of money tied up in these flights and its stopping me rebooking shame on you AER LINGUS!

You simply cannot provide this little leg room. Painful. I always had an idea this was not one of those bus-like airlines. Wrong. Made me think it is the historical continuance of those terrible trips in steerage tge immigrants had to bear over 100 years ago.

I made the comment below on Linkedin on an article that an AerLingus person posted (and a senior AerLingus executive commented on too) about how its unfortunate people will not fly with them at the moment owing to government action– their answer was to block me. I believe this illustrates how poor they are at being able to respond to criticism and how poor customer service training must be in this company as they were unable to respond in any other way. I don’t believe my comment was that hard to respond to. The government should take a look into them and they should not be able to fly under the Irish emblem – they are a disgrace. They are using customers funds to prop up the airline and are not responding to genuine concerns of their customers, who they are using as non-sanctioned creditors. [Names protected] but a social media guest service agent + senior member of staff (who also commented on the post), Something else I would say that would help the airline industry is for the vouchers that were offered to customers instead of refunds for cancelled flights to be issued with more speed. I know times are difficult for all, so this is a genuine query – any idea how many months your backlog is – I’m in the queue and when I read the reviews on Trustpilot [provided a link to this page] the prognosis doesn’t look great? I’ve every intention of flying again but not until I’ve been recompensed, and I have the funds back in my control to do so. Interestingly the resort was very quick on offering and rescheduling of holiday.

Flight was cancelled due to COVID, received email advising of cancellation and options (voucher or refund), with a link to refund form. Filled out the form, followed up by email in a couple of weeks. Received full refund for a flight on a credit card within about 3 weeks! No need to call. Thank you Aer Lingus!

I regularly fly with Aer Lingus between Belfast and London and rarely had delays, especially in that direction (not always true for the return from London). Staff is friendly, no fuss. Flights are usually more expensive than Easyjet but the service is overall better and flight experience better (2 small hand luggage isn't an issue for example, without paying extra). I will definitely fly Aer Lingus again.