Alaska Airlines

Planes are garbage have no tvs on any of the seats...the internet is gsrbage paud nesrly 20 bucks for an hour in a half of internet and cant even warch a 4 minute youtube video along woth pages taking 20 seconds to load. And then charged me an extra 50 bucks for a new flight because i checked in 40 minutes before flight instead of 45 minutes. Will never fly this airline again

We experienced really bad customer service, at Alaska Airlines. Mostly clueless employees with brains of a 12 year old. Even Egypt Air from Athens, Greece to Cairo, Egypt has better customer service and English isn't their first language.

Alaska Airlines has been going downhill over the last 5 years or so, but it is actually unbearable on this trip. First, I booked a flight LAX-PAE because I really wanted to fly into Paine Field; I figured it would be nice to come into a smaller airport while Washington State was in the beginning of Phase II reopening. Received a “looking forward to the flight” that included some “what to expect details” email 3 days prior to our flight. On the evening before our flight I log in to check in and get a pop-up to call customer service, or check in at the airport. Thank God, I had time to sit on hold for an hour, because that’s when I learned no Alaska flights were going into PAE. The CSR advised me numerous times we should have gotten an email. No matter how many times I said we had not, and in fact had gotten a confirmation instead. For the record, had we waiting to check in at the airport, we wouldn’t have gotten the 1 comparable flight that day. We rebooked BUR-SEA. As we walked on, they announced the back lav sink is broken, the WiFi is broken and the stewardess did a grumpy-dad-glovebox number on two of the overhead cabinets. So, now we’re sitting at the gate, an hour past take off time, waiting for a mechanic check on something else we didn’t even see or hear about. It’s not like they own the PNW market anymore ... sure feels like they want to lose even the most loyal customers.

I asked if I could get an earlier flight a day ahead of time. They said I had to come in to the airport on the day of the flight and they would try to put me on an earlier flight. Now I am at the airport from 8 am to 4 pm on my regular flight. What a waste of a day. I wish I never would have asked.

As expected I arrived 2+ hours early to JFK airport. My flight leaves to Seattle at 1130am. Apon the arrival I went through full search and checkpoint as well as search. As far as safety is concerned I am content. But at 930am when im finally at the Terminal we have every type of vending machine but a water fountain,m basically limited too a small mini can beverage that they supply on the flight. I called customer service and she pushed the blame on the Terminal. The fact we cannot purchase anything to drink. 7 + hours and im limited too a mini can served on the plane. Unacceptable. Imagine a family with children. I will not be flying Alaskan again. I didnt do business with JFK, I did business with Alaskan Airlines. I dont care what level of management it has to go to. This is unacceptable. Security this and that. This issue needs to be brought up to whatever level it needs to be where im not being treated with cruel and unusual punishment. As a customer im severely disappointed with the service as well as I am a 6 year veteran.

I regret I didn't get any names, but all of the ladies working at the Alaskan airlines terminal in Kalispell Montana on August 11th and 12 th were amazing!! I was extremely disappointed that I wasn't able to go home as planned on the 11th due to aircraft troubles, but everybody was so accommodating and set me up with a room for the night, and meal vouchers for the next day. The ladies recognized me immediately when I came in the following morning and even asked me how my stay was. I was very impressed by the kindness and professionalism that everyone displayed.

This was my first flight since I returned from San Diego in March. Covid-19 had just started to spread in the USA and everyone was trying to adapt to how to travel safely. Alaska Airlines scores a five out of five in my opinion. My original reason for flying changed due to COVID. My flights changed several times, some due to Airline flight cancellations, some due to my situation. The Agents at Alaska Airlines were very helpful in assisting with these changes. At the Airports the boarding areas were clean and since the flights were not booked to capacity there was room for social distancing. All of the planes I was on were immaculately clean. The crews were patient and friendly. They were apologetic about the reduced food and beverage choices and made good announcements about social distancing while deplaning. Alaska Airlines did a great job helping me feel comfortable about my safety(due to Covid).

The flight experience itself was fine. However the customer service from their reservations/customer care departments was worthless. My flight was cancelled and consolidated to a different itinerary. When I had booked my flight I had considered the other itinerary, but chose a more expensive one because it was more convenient for my schedule. When my flight was rescheduled I asked to be refunded the difference in fare. It was only $31 difference per passenger, but it was still cheaper. They refused to refund me the difference in fare. If I had known I was going to have to fly the cheaper itinerary I would have booked that in the first place and saved myself the money. This may seem petty, arguing over $31, but it is the principle that matters, plus I had 7 travelers in my party, so it added up, when multiplied by all the members of my family. You would think Alaska would want to satisfy their customers, rather than infuriate them over $31. Next time I take a family trip I will take my $3,000 to another airline I can trust to make things right with their customers.

Had a credit from a canceled flight in June 2020 when the pandemic was in full force. We were worried that we would lose our $ and miles but Alaska was so accommodating and put the cash in our “wallet” and refunded the miles. Just flew down from SF to SD and even though it was a very few number of passengers, the airport and in flight team went above and beyond making us feel safe, explained all rules and regulations clearly and were pleasant and positive! I’ve always chosen Alaska and will continue to do so in the future. Please let the crew on my flight know they are doing amazing jobs considering the current circumstances.

Alaska Airlines really disappointed me. I have a rabbit as my emotional support and I was going to Hawaii(back home), I called the Customer Service to add my emotional support rabbit to my ticket. The employee that I spoke with said I had to pay a $100 fee for my rabbit to come on the cabin with me(if you don't know, if you have an emotional support you shouldn't need to pay any fees) and that what I said to the employee, so he said I had to complete some forms because my emotional support animal is a rabbit. So I did, I completed all the forms and sent to the email provided. On the next day they email me saying that they couldn't approve(WHAT?!) the reason that they said is that they don't allow rabbits to travel on Alaska Airlines(REALLY?! They would allow if I paid $100, as the employee said, but they wouldn't allow at all as emotional support). "Does anyone understand what happened? Because I certainly don't". First, the employee that I spoke with said I only had to complete the forms and I was good to go(or I could pay $100, which at least I think are for people traveling with a rabbit, NOT being an emotional support), but then I get an email saying they don't allow rabbits to travel with Alaska Airlines("?????"). Of course, I called them(AGAIN) but this time I asked to speak with the manager, Nataly, the supervisor(I am going say names, I don't care anymore) she said that they just don't allow rabbits to fly with Alaska Airlines, so I asked about the $100 fee and she said even if I pay the $100 my rabbit could not fly with me on Alaska Airlines, the only thing she could do for me is a refund("at that point, I was totally surprised how they have such a lack of communication!") but I wasn't going to give up. So I went to the airport. In the airport the employee that I spoke with(by the way she was really nice, I forget her name but this review just isn't worse than already is because of her kindness and understanding), she said that unfortunately, Alaska Airlines don't allow rabbits as emotional support, the only way that I could fly with my rabbit is if I pay the fee, $100, so I told her about my phone call with supervisor, she said that she read the policy and said I shouldn't have a problem if I pay $100. Of course, I didn't pay( I am not going to waste my money on the worst Airline ever and I mean it). So what I did is get that refund and I bought another ticket but this time it was with Hawaiian Airlines(which I totally don't regret, I had no problems with my rabbit, they gave food on the flight and their employees were really nice with me AND my rabbit). Do Alaska Airlines discriminate rabbits? In my opinion YES. If you read their policy it says that as emotional support animal they allow cats, dogs and miniature horses(Really even miniature horses!) and it says that if the emotional support is not one of this animals you have to fill the forms(I say don't even waste your time with that forms because I did and I regret it), I really don't understand how can they allow a miniature horse or a dog but not allow a little rabbit! I am really tired of this! Rabbits should NOT be discriminated against. I travel quite a lot and this was the WORST experience that I had with an Airline so far.

The flight experience itself was fine. However the customer service from their reservations/customer care departments was worthless. My flight was cancelled and consolidated to a different itinerary. When I had booked my flight I had considered the other itinerary, but chose a more expensive one because it was more convenient for my schedule. When my flight was rescheduled I asked to be refunded the difference in fare. It was only $31 difference per passenger, but it was still cheaper. They refused to refund me the difference in fare. If I had known I was going to have to fly the cheaper itinerary I would have booked that in the first place and saved myself the money. This may seem petty, arguing over $31, but it is the principle that matters, plus I had 7 travelers in my party, so it added up, when multiplied by all the members of my family. You would think Alaska would want to satisfy their customers, rather than infuriate them over $31. Next time I take a family trip I will take my $3,000 to another airline I can trust to make things right with their customers.

I was very disappointed with the airlines - they typically have such a great reputation but I didn't see it. Their concern for COVID safety was minimal. They didn't enforce masks, they didn't enforce social distancing - I had at least 6 people around my seat that weren't socially distant, some of whom wouldn't wear a mask. I was extremely uncomfortable the whole flight and would only fly them again if I absolutely had to. We flew another airline as part of our trip and there was a marked difference in how they handled it - I was MUCH more comfortable on those flights. Very disappointing

I was impressed with the Austin airport and observing all of the COVID-19 rules. Boarding Alaska Airlines did a great job of social distancing. The gate agent can used some Unconscious Bias training. She became rude and it was noticed by another Alaska Airline employee. The flight adhered to the guidelines. I felt sorry for the staff because adults were acting like kids. Layover in SFO was adhering as well. The flight from SFO to SEA when people did not want to wear a mask was frustrating. They did not want to follow rules at all. All in all a great trip as my first time flying during COVID. The planes were clean.

All my business travel has been a very good experience. Wish there were some other flight times to get me home before midnight when I leave after 4 but I understand as well. I will continue to use and really enjoy their rewards program

These planes are old and honestly need major repair or replacement. Beyond this, I booked in advance and reserved an exit row at the front of the plane as I have hardware in my back and am 6’4” tall and there was no first class. I was told at the gate I had been switched to the back of the plane, and then upon arriving to my seat realized it was non reclining. It happens, and I get it. Then I went to stow my carry on but the overhead space is virtually non existent. It can’t fit any carry on beyond a purse or small backpack. I had a small carry on I fly with weekly and have never had to stow, but was twice as big as would fit. There may as well not be carry ons allowed on these planes if they’re going to provide so little that we will be forced to stow unlike any other airline. I fly 10-20 times a month, Alaska honestly just sucks in every way.

My wife and I paid additional fees for "Premium Seating" and was not offered the additional features that are listed to come with this feature. Premium Class is a product that is offered on select flights. Premium Class seats come with the following amenities: 4 inches of extra legroom Priority boarding Complimentary cocktails, hand-selected wine, and beer (where beverage service is normally served) We did not get priority boarding and did not receive any cocktails. We were served water and a limited choice of juice and soda. If this is the case, then why the additional charge? Remove the "complimentary cocktails" section out of the premium seating description. That is false information and misleading passengers in order to pay the additional fees.

My wife and I paid additional fees for "Premium Seating" and was not offered the additional features that are listed to come with this feature. Premium Class is a product that is offered on select flights. Premium Class seats come with the following amenities: 4 inches of extra legroom Priority boarding Complimentary cocktails, hand-selected wine, and beer (where beverage service is normally served) We did not get priority boarding and did not receive any cocktails. We were served water and a limited choice of juice and soda. If this is the case, then why the additional charge? Remove the "complimentary cocktails" section out of the premium seating description. That is false information and misleading passengers in order to pay the additional fees.

Zoe at San Jose.... You made a big difference to our experience. Traveling with kids and you're willingness to help sort us out was really valuable to us parents. Originally we were separated from our kids and allocation of seating was distributed through the plane. Zoe sorted us out to make sure our young kids were seated with us and she did it with ease and was very helpful.

All connecting and returning flights were cancelled and delayed. The attendants were incredibly rude and inconsiderate and I will never be flying Alaska again. A terrible flight experience.

Please change the rule of you have to wait on the 4th hour before you can check your bags in. I showed up at 4 hours and 30 minutes before to check my bags and I was told to come back in 30 minutes....why? Just why. It’s literally 30 minutes.