China Airlines

I got response that the 200$ was credited on 6/30/2020. So I double checked my last month statement and found the refunded is indeed there. Due to the pandemic, I canceled my ticket to Taipei and they should refund my 200$ cancellation fee. Here is my experience time line: Mar 24: Sent me the application form. I sent back filled form the next day. Mar 26: Asked me change the refund to credit card. I corrected the form and sent back the next day. April 8: I followed up and get responded on April 16 asking me fill the form again and I reminded I already sent to them then got response on April 20 telling me they will process the refund shortly. May 14: Followed up and got no response. June 13: Followed up and got no response. Jun 29: Called their 800 number and was told I had to contact their SF office and asked me email to a new email address (sfosdci@china-airliens.com, previous it was sfosales@). I got called back and was told their ticketing office has already processed it last week, and after check with our accounting department it should credit back in July statement. July 29: Followed up again and I was told that the one who handled my case was off recently and me to give them my ticket number again so that then can check again. HAVE YOU EVER HAD ANY THIS EXPERIENCE WITH AN AIRLINE COMPANY? Their customer service is not doing their job. The way they work is like 100 years ago small business owner who precious even dime for himself. I asked them do not hang me there month by month. If the worker have to refund out of their own pocket, please let me know. They just keep hang me there. The story is still keeping going...

The plane was very old. Entertainment was not working. Since the plane was older the bathroom was at least bigger. (The only thing I liked about it) (Message to China Airlines: Get rid of those planes. They were purple seats) Food very terrible. Bad amenities. Everything old. Thanks!!

We were looking for a short good flight with a safe stopover during Covid 19 and found China Airlines which was a Taiwanese based airline and the connection was in Taiwan. That was what we were looking for and the pricing was good. Check-in was fast. We were made to fill up a Covid declaration form as we had problems using the scanner app on our phones. A copy of the form was handed back to us to carry on the plane to our last destination which was Los Angeles. The flight was smooth and the flight attendants were courteous with constant deep concern to practice safe contact with passengers by wearing protective outfits (PPE). Even the food served was tasty and served warm!

What do You call somebody who cancels your flight, does not tell you that the flight is cancelled , does not help you find an alternative and does not return your money after more than 3 months . To be avoided ?

This was one of the most embarrassing moments of my life. I felt degraded and humiliated by a flight attendant in front of all the people I was going to board the flight with. We were at the gate waiting to board, and my mother and I were called to the front desk. I didn't know what was going to happen but in the next 5 seconds I was being yelled at by a flight attendant for a solid 5 minutes. I was speechless, I didn't know what to say. I was being yelled at for leaving my mother's aunt in another waiting area. I was instructed to have her wait in the area where a small cart would come pick her up and bring her to the same gate. She was not used to walking a lot so I thought it was perfect for her. I am not at all familiar with how flights and airports function and it was my first time flying without the rest of my family. The supervisor flight attendant was very ignorant and rude. No matter how angry you are at someone else, you have no right to be doing that to someone else when you don't know what situation they were in. I was left so shocked and humiliated. I have never had anyone treat me that way before in my life. I was disappointed in the "customer service" they provided.

A week before my return to the UK China Airlines cancelled the AKL to TPE leg of the flight. Despite contacting them they provided no alternative apart from offering a credit ticket, which is worthless. 2 weeks later I managed to obtain a flight from Qatar airlines, which could have been done by China Airlines, but they have just disowned any responsibility. DO NOT USE !

This is a very good fly experience in China airlines 777, a very excellent airlines. 這次是搭華航777，非常好，空姐服務好，餐點好吃，廁所也蠻大的，尤其是螢幕很新，機師技術也很好，這次對華航非常滿意，華航不一樣了，推推

Hong Kong to Brisbane via Taipei. Hong Kong to Taipei was Ok, service was reasonable. Taipei to Brisbane was uncomfortable and food selection was poor. While in Australia China Airlines cancelled the return leg Taipei to Hong Kong. I made 2 phone calls and 1 email to their Taipei office explaining that I still wanted to continue with the Brisbane to Taipei leg. Before the flight I received and email stating the refund would be HK$ 4055. At Brisbane I was advised by China Airlines staff to make my own ongoing arrangements. After there flight I received another email saying the refund was now HK$ 460, which is 3.7% of the ticket cost. Really bad customer service at Brisbane and Taoyuan airport and subsequently through emails.

This was our second trip to Europe on China Airlines. We had to cancel return leg (Early April) to Australia due to Coronavirus. Were unable to contact London agents, but got onto Australian office. They tried to rebook us, but advised that if we could rebook another airline that we should and that they would refund return leg. (This was in mid March). We were successful in getting home with Qantas (much more expensive 😒). The refund was paid promptly with no additional fee. We found the two airlines to be much the same. Qantas 388 was slightly more comfortable, but given the price differential we will happily fly China Airlines again. And Qantas is only giving credits, not refunds, on cancelled trips. Only downside was lengthy transit in Taipei on outbound leg. Also, on our first trip we spent 5 days in Taipei. It was great, with no language problems. Friendly people, easy to get around. Next time we will look at touring other parts of Taiwan.

Jakarta to Vancouver via Taipei. First time flying on China Airlines after Expedia mistakenly cancelled our Air Canada booking. We were impressed with the aircraft which looked new and most up to date entertainment system. Our family enjoyed the food, even our children finished their meals and they're picky. What I was most impressed with was their customer service and ability to help us change flights in the midst of the Covid-19 pandemic that occurred while we were away. Due to closing borders where we were scheduled to be on our way back home, we had to change our flight to a direct flight back home and we wanted to leave as early as possible. We could get never get through to Expedia at all (after hours on the phone) but China Airlines customer service was more than helpful and they were able make our changes for us and get us home even though we booked through Expedia. Next time I travel to Asia, I would consider China Airlines as a top choice carrier.

This was our first trip with China Airlines after Expedia mistakenly cancelled our flights with Air Canada but we are glad they did. The airplanes we were on were new and had the latest entertainment systems. The food was great even my picky kids liked it. The most commendable though is their customer service. Due to the Covid-19 pandemic and border closures to two of the stopovers we had planned for our return, we had to find a direct flight back to Canada. We could not get through to Expedia after many frustrating hours on hold. We got through to China airlines much easier several times and they went out of their way to get us an earlier direct flight back home. They made all the changes and reissued tickets even though we had booked on Expedia. I've flown many airlines but this first experience with China Airlines has been impressive and I will now consider them a top choice in my future travel plans to Asia.

From the moment we got on the plane I was impressed. Seats were very comfortabke. We were served while bottles of water vs just a cup. Ear muffs vs earbuds. Great food. Constant attention from stewards. Really did not have to ask for anything. We had full-size candy bars and Hagen daz ice cream. 3 meals plus snacks. More food that we could eat at no extra cost

Myself my mother and my husband flew Gatwick to Sydney via Taipei with China Airlines but will never fly with them again. The cabin crew on the first leg of the journey did not speak hardly at all. We could not hear nor understand the announcements so in an emergency it would have been guess work which I find astounding but in general I think its poor customer service. The food was just awful, I know it was 95% Chinese passengers but I think the airline should look at the list of people and cater for those who don't want to eat soggy rice and chicken on both the inbound and outbound flights. The blankets provided were a dirty mustard colour and were way past their use date. The cabin crew all were wearing face masks to protect themselves and passengers but found it totally unhygienic that they wiped down the toilet floors, units and toilet with paper towels and no gloves on, that to me was not only disgusting but a health and safety issue. Overall we all found our experience with China Airlines a very poor one. Never again to be repeated.

Very quickly resolved our problems, Cathy Tsai was very responsive, informative and friendly. Thank you!

I was trying to fly back to my home country after all the madness that happened due to the coronavirus and countries closing borders. I booked really carefully a flight with them (I didn’t want to lose more money, since I lost like 7 flights with all the problems the virus brought) and I had trouble booking one of the flights since they were asking for proof for my credit card, and the website didn’t allow me to buy it with a credit card that wasn’t mine (they don’t let you fly if you don’t present the card you used to buy it) it’s all very tricky and sketchy with them. They ended up charging me for a change of name, they said I didn’t show up when I waited hours to talk to the staff and I was the first on the line. One of the staff treated me in an indignant way, rolling his eyes to my questions, yelling at me, attending like 3-4 people and many calls at the same time... in the end he made me book a flight that don’t even have to do anything with the flights that I was going to take with this airline but he said I needed it in order to buy it. Before buying it I checked with him to see if I still had time to board and he said yes, so I booked it and then they took like 25 minutes to sort out and print my boarding pass just to tell me the plane was gone. I had lost the flight because they were slow and incompetent, they never even apologised for all the trouble, made me lose two flights, and seriously I was even crying and never had empathy during a time of such crisis the world is facing. I spent all night in the airport trying to just go back home and in 3 hours that I was in the counter they couldn’t sort my personal situation. I would never ever recommend them or fly with them again. It was a terrible experience and wouldn’t want anyone to go through that nightmare. It’s not worth flying with them for a “cheap” flight.

A flight full of seemingly endless turbulence . This was made worse by very high concern for the coronavirus. As a result, flight attendants seemed tense and impatient. Meals were not as good as our last flight two weeks ago. It was a totally uncomfortable and disturbing flight experience on 2/2/20. Boarding was chaos with no signs or direction. Usually, we have a good experience on China Airlines, but not that day.

This is my second time to take China Airlines. It was definitely one of the best services flights. The flight was on time, smooth & flight attendants were professional & helpful. Food was good.

Charging $200 cancel fee even though the Canadian Government puts out a no travel advisor and the Thailand government changes their visa entry policy 2 days before your flight making it impossible to entry the country. Absolute garbage!

Never on time flying to destinations. Poor boarding procedures, very confusing on announcement where to line up and not very helpful staff. they set up 3 lines often not much room in waiting areas and people just get in lines regardless because we were all lost and don't know what to do. Then realize you were in the wrong line and have to start at the end. Staff were never in the good mood, never explains and tell us off.

We opted to try traveling to Manila via Ontario, CA International Airport. My sister resides in that area. The biggest advantage is avoiding the chaos in LAX. The only airline that flies out of Ontario, CA to MNL was China Airlines.There is a layover in Taipei. We took advantage of this & stayed in Taipei for 4 days. The flight was on time, smooth & flight attendants were professional & helpful. Food was good. The toilets were always kept clean & well supplied by the crew. Ground staff are very strict with hand carries & required weights when checking in! They seal off your luggages once they have weighed & check it in. If you are served food last & if seated in the back row, there’s a chance they will run out of your preferred food. Upon arrival, Immigration/ homeland security is at the back end of the airport! Whoever is picking you up will have to be informed of this or you will not see each other if they pick you up at the main airport area. Overall, I would travel from Ontario, CA & take China Airlines if I want to bypass LAX.