Dear Scoot team Hi I am Dr.Vignesh from chennai - India, me and my family (5 members) booked ur fight to Bali on February 7 2020(reservation date) for March 27th 2020(travel date), due to COVID pandamic flight has been cancelled, I spoke to ur customer support on 18th March 2020 and they told only option is voucher - I accepted it. 10th April 2020 I got a mail saying choose the preferred mode of refund for that I choose refund via mode of payment - again I got a mail that u choose voucher (may be technical issue), so I spoke to ur customer support and they clearly mentioned "don't worry sir I have edited the option of urs, you will be getting refund via mode of payment within 14 weeks" I trusted him and was happy the way he spoke. It's been 16 weeks I got no reply in any form (e-mail / telecommunication) so I spoke to ur customer service on 15th august 2020 they told no option for refund via mode of payment, today 17th August 2020 for confirmation I spoke to ur customer support 'Vidhya' madam responded - am really not convinced with the way she spoke to me. From this whole conversation I can spot out it's ur team miscommunication. I have been waiting for 16 weeks for the money refund finally they told voucher is the only choice - This communication must have told before itself. In between this 16 weeks I have not received any confirmation mail regarding mode of payment. Finally my request is to refund my cash back or my voucher must be valid for minimum 5 years. Hoping for ur best service, pls don't disappoint us. kindly Consider as a favour for COVID front line workers. Contact number : +919500312711
I submitted an application for refund via mode of payment after my flight was moved from one day to another. They asked for confirmation 100% refund or vouchers. I said refund please. That was on March 10th. Their response stated it will take up to 5 weeks to process. I haven't heard anything since then. Emailed again in May, no reply. Can't get through on their hotline. What kind of customer service is that...? Quite disappointing.
We booked a flight from Singapore to Bali and sadly due to the Covid pandemic we could not go. Scoot were fantastic! They actually emailed us to say the flight had to be cancelled and they issued a full refund within a week. I would definitely book this airline again.
Disappointing, utterly poor customer service and management. Customer satisfaction is not an outcome that Scoot is aiming for. Every traveller is deeply affected by covid. Scoot, as an airline should not add to the woes of its customer. My trip is cancelled due to covid. My multiple refund requests via email/calls are ignored. I was put on hold for unreasonable period. Scoot customer service representatives are hardworking but helpless. I am unable to get access to their senior management despite multiple requests. It makes sense to take good care of your customers but clearly Scoot is mismanaged.
Due to COVID-19 my flight was cancelled. The way scoot handled this was excellent, Scoot directly send me an email informing me of the cancellation and gave 2 button options of a 100% refund or 120% credit. All I had to do was click on my choice of the 100% refund and my option was processed! No waiting forever on the phone to get told I can''t get a refund. The process was quick and simple. They told me it could take up to 14 weeks for the refund (understandable during these times) but was in my account just after 3 weeks. I'm sad my trip was canceled but glad Scoot made the process easy for me
Guangzhou to Singapore. Worst flying experience ever. They charged USD 725 during the covid19 time to profit from those who have to fly and even at this price still without regular luggage allowance. I have to call them multiple times to buy additional allowance for my second piece of luggage and it turned out to be a nightmare. Rep is very hard to communicate, slow, and poor in English. It ended up with I failed to buy proper allowance without knowing it, and I was fined a lot at the airport.
Worst flying experience in life. Booked their ticket at 6-7 times of regular price because my visa expired and have to leave China. Even at this price they don’t have proper luggage allowance and I have to go through complicated process to buy allowance for my second piece of luggage. Scoot rep is hard to communicate, and I eventually failed to buy this allowance without knowing it. I have to pay a lot in airport for my luggage. My connection ticket was cancelled in Singapore airport and Scoot stuff became the responsible person for my stay in that airport. They leave me to negotiate with airport for hours, no result, and send me to a so called ‘transit zone’ and gone disappeared. I lived in that place for 2 days, sleeping on chair and lack of food and drinks. Airport refuse to negotiate, and I ask for scoot rep showing up for assistance because they are liable for my stay, but they never shown up, just left me their dying. Bad experience.
DO NOT FLY SCOOT - Scoot cancelled my flight to Singapore 2 hours before departure, which meant I missed my connected Scoot flight from Singapore to Sydney. After 3 months, Scoot have finally responded to give me a 12 month credit voucher, and no refund, even though they cancelled the flight. Save the hassle and fly a more reputable airline, who value their customers.
In March, We booked a trip to come home early from Vietnam. They canceled our leg to Singapore 2 hours before departure via text message and as a result missed the connecting scoot flight back — which they didn’t cancel? An automated response said we would get a credit (no refund?) for the SGN to SG as if I cancelled the flight (which I didn’t). It’s been over 3 months, nothing. And, if it’s cancelled on their terms without warning — why is it only a credit? They canceled on me, yet they leave the second flight available to make it as if I missed it and apparently I don’t qualify for a full refund? There are much better alternatives. Save the headaches.
Short and to the point. TRAGEDY. The flight has been canceled, the money has not been returned. I am waiting 3th month and nothing. No response from airlines. I DO NOT RECOMMEND
It's a budget airline so I did not ask much for leg comfort or in-flight entertainment. We got very good ticket price (60 USD for an one-way ticket from Hanoi to Singapore) by booking 2 months earlier departure. Everything went smooth from checking-in to seat cleanliness and was better than that of other cheap airlines that I know. We are satisfied with the value.
I had flights booked on Scoot from Singapore to Perth for a long weekend in May. Ended up being cancelled as a result of the virus situation. Scoot initially gave me a voucher (within a few weeks of the cancellation), and then followed-up with an offer to provide a refund of the same amount or replace the voucher with 120% voucher value. I chose to go for the cash because it's by no means clear when the situation will improve for flying. Money arrived back on my credit card within a month. Overall very efficient, and surprising to be able to actually get my money back.
Scoot has been my go-to airline cos of its affordable price, and it's affiliation to SIA. I originally had a flight with Scoot to Malaysia in June, but due to covid, it was cancelled. Got an email from them to select either a 100% refund via cash or 120% refund via vouchers. I selected a 100% refund, and was informed it may take up to 14 weeks. Around 5-6 weeks later, i realised the amount has been refunded back to my credit card when i was checking my transactions, though the official email notification only came 8 weeks later. My krisflyer miles which i used for payment was refunded back to me 9 weeks later. I decided to share this as many have had negative experiences with Scoot regarding refunds, and i hope that people can be a bit more patient with them. In fact, not only Scoot, but all airlines... they must be having a massive number of refund requests due to covid. It may take longer than usual for you to get a response, but someone will attend to your request eventually.
First time ever booked with Scoot. They cancelled our flights due to Corvid19 and offer either 120% travel credit or full refunds but need to wait for around 12-14 weeks. We chose the latter and received our full money back in a few weeks. Will definitely support this airline in the future !
This was the return leg of a long weekend trip to Perth. Very annoying online checkin process that doesn't allow the printing of boarding passes for flights originating in Perth: still have to line-up and collect it at the check-in area. What is the point of having online check-in if you have to do that!? Flight operated on the usual B787. Quite full, but luckily an empty adjacent seat for me. Departure delayed by 40 mins due to a security issue at Perth airport and consequently a very late arrival into Singapore at after 2am. Temperature on-board was uncomfortably hot on this flight.
This was the outbound leg of a long weekend trip to Perth in late Feb 2020, returning in early March. I was really hoping that the flight might not be so busy because of the outbreak of the virus, but unfortunately this wasn't the case - the flight was totally full! I had a window seat towards the back. Operated on a B787. Took a long time departing Singapore - long delay on the run way, but still managed to arrive into Perth only a few mins late.
Scoot informed us that the flight was cancelled from Bangkok to Singapore on March 17th. We have been trying to get a refund from them. We get all sorts of excuses from them & yet to receive the refund or an acknowledgement that we will be getting it. It is an embarrassment for Singapore Airlines owning this lot. Shanti Kumar
we had a real scoot nightmare in 10 shocks in march - among many terrible things the worst was, they kicked my korean wife out of the plane in singapore (half way from bangkok to athens). so far we thought such a behaviour fits to some scoot stuff, now we realized that the scoot service isn't better. since more than two months we didn't receive any email or answer to our complaints. we're done with scoot and we will inform our embassies asking also for legal help, p.s.: to the scoot robot probably trying to excuse: you have pin nr and details already, and you promised several times that we'll receive an answer soon - what never happened.
As with all flights from any airline, every experience is very different because you would deal with a different set of crew under different circumstances. On this particular flight, Scoot did well and there were no issues throughout the entire journey. We arrived on time and it was a smooth flight. The entire experience was satisfactory for a budget airline. Happy with the overall experience.
I booked a flight earlier this year and it got cancelled with no available options to reschedule. When asking for a refund, I did not even get the full amount I paid for and even then, the process took so long. Now I have to pay even more to book another ticket because they cannot reschedule the flight. It's an absolute scam.