Flight was cancelled less two days before from flight date with no explanation, offer to change or refund. I contacted customer service listed on the email, the website, the office in turkey and the sales office, they all refused to help and said its not their problem and not their responsibility since the reservation was made through Turkish Airlines website. I informed them that the website did not cancel my ticket and it was cancelled by the airline Sub office located in Afghanistan, additionally the website does not accept phone calls. they still declined to help and charged me more than a $1000 in tickets for a service they will not provide. I contacted the feedback department only to receive a generic response as well. Then I came with Emirates airlines. Turkish airlines refunded only 47% of the tickets. I recommended to everyone not to fly in Turkish Airlines even not let your dogs to fly in it.
How come every other airline that we had Corona related cancellations with can refund the tickets, but not Turkish Airlines? I don’t want a voucher and by EU law I don’t have to accept it. I’ll be avoiding this airline at all costs from now on.
A complete nightmare. Flexible/open tickets as offered on the website can't be changed as promised. Any email address of Turkish will bounce back immediately, tried dozens. Even as an Elite member I am told (up to the supervisor) that the "English text is misunderstand-able". No confirmation, names or case numbers are given. We have 3 tickets in our company, can't cancel because of website problems "Try again in 2 hours and call again". I love their onboard product and understand those are difficult times. But blocking all contact options and the chance to change a ticket is not the way to go.
One of the worst customer service out there. They just have no respect. When I call to ask for information about my flight, they ask for the basic information on my flight, then tell me I will be redirected to another customer service agent. After a long wait, I end up with airplane noises and no response. This process was repeated three times in a row with literally the same experience. Please pay more attention to the training of your employees.
Flight was cancelled less than a week from flight date with no explanation, offer to change or refund. I contacted customer service listed on the email, the website, the office in turkey and the sales office, they all refused to help and said its not their problem since the reservation was made through a 3rd party website despite them cancelling the flight. I informed them that the website did not cancel my ticket and it was cancelled by the airline, additionally the website does not accept phone calls and my flight was less than a week away. they still declined to help and charged me more than a $1000 in tickets for a service they will not provide. I contacted the feedback department only to receive a generic response as well
TERRIBLE customer service. ABSOLUTELY ATROCIOUS, the worst we have ever had. Please avoid at all cost. Their accomodations are great, unless you have an actual problem. Then they refuse to do anything for you. I am a US citizen and had purchased a ticket for my mother, Bulgarian citizen, US tourist visa holder to fly here through Istanbul. She has been here 10 times. I had studied carefully the latest travel restrictions, and checked with USCIS that Bulgarians CAN in fact fly though Turkey to US. My mom took the flight from Sofia to Boston through Istanbul. However, in Instanbul, she was not allowed on the flight, because TA could not obtain clearance from CBP on time for the flight. Apparently an old ticket that she had though Italy was still in the system, even though it was cancelled. It could have been easy to clear this up before hand for TA. TA could have easily verified my mother was never in Italy. We could not have done that, TA could. Instead, not only was the mistake NOT corrected, but TA made her PAY for return flight to Bulgaria next day AND for a hotel. They should have cleared up the issue, and put her on the next flight to Bostron. Instead, they profited from their own misdoing. Given the number of aggieved people, I am cosidering filing class action lawsuit.
My fight was cancelled without a reason, and they didn’t give me a chance to get a full refund. Instead, I could only get a voucher that I’m not even sure how or when I’m going to use it. There is no clear instructions, and I have no clue when or where to use it. I think they are just getting all the money from their customers. Really really disappointed in your customer service, and I’m not going to recommend it to anyone. The picture below showing how their attitude toward their customers. If you insist that the voucher cannot be refunded, then you should make it easy to use the voucher. However, sadly, the usage of the voucher is still unclear, and there is no any instructions.
Traveled with Turkish airlines 2 years ago whilst going to Saudi Arabia and enjoyed my travel with them so decided to travel with them back again. So we traveled to Istanbul with COVID19, so we didn't get a hot meal got given a small bun sandwich, a tiny piece of cake, one little juice carton and a small water bottle. You don't get no options if it's a non vegetarian sandwich you just don't eat anything I guess. They should at least have two options. When we booked the flight we were told because of coronavirus they will be seats empty with between you and the next stranger but that wasn't the case at all. Everyone sitting right beside another stranger touching elbow to elbow. Not happy with my travel experience this time around.
They didn't let my son board, and left him alone in the airport. I tried to call them but they didn't even try to help. Never fly with this airline!
A horrible airlines to use during covid-19 times!! They promise something they cannot do! A basic need of a flight change took me already over a week and still not resolved. The customer care people provide different kind of information: first you need to pay a fine for a ticket change (although website states it differently) - this actually made me request a feedback case via website for a ticket change. While waiting (up to 7 days for a ticket change!), called again. Apparently no charge is applicable for the ticket change but (now! was not the case before as there were plenty of tickets then) need to pay a fair difference therefore better to wait for the reply... ok.. waiting.. calling again .. sorry cannot help - investigation case deadline is tomorrow please wait. Of course waiting till the next day brought no reply!!! Calling again - finally a reply !!! buuuut. on an unrelated matter - looked like the person who replied didn’t even spend a minute to read through the case !!!! calling the ticketing office and asking to rebook... sorry m’am you need to pay a difference of 40 euro between the fares.. ok fine let me pay I already don’t care. Sorry my system doesn’t work, leave your number we will call you back to rebook. Guess what? No one called!! Calling again in the evening .. case reopened ... please call again if no one replies within 12 hours.. sure, no one replies ..: calling the next day... sending another urgent note no reply... calling ticketing center asking to rebook for 40 euro ... ooopsi m’am you need to now pay 120 usd what the hell i am asking !!! Transferred to a customer care ... sorry can’t help case is still ongoing and hanging up on me !!! is this even professional ??!? There is still no end to this story and I only asked to change my ticket .... this is so insane - already has cost me so much nerves and time !!! Unbelievable. Be careful when choosing this airlines in these unstable times
Flight attendants were extremely rude, especially when you are a person of color!! They treated my family as if they are flying for free (paid $1900 for 2 tickets). Connection in Istanbul is a nightmare!! They simply don’t understand English!! AT LEAST HAVE THE DECENCY TO PROVIDE ENOUGH SEATS AT THE GATE FOR PEOPLE TO SIT ON!! Icing on the cake, many passengers had missing luggage and no one knows if it was left behind at Istanbul Airport. We will never fly with Turkish Airlines again, an airline with utmost miserable service.
This is the worst airline. It should be abolished!! They are a bunch of criminals masquerading as an airline company. Very poor customer service. Very rude agents. Very deceptive and have refused to process a refund. Warning!!! Never book a flight with this airline you will regret it.
They just sent an email regarding the flight cancellation without offering any replacement flight or refunding options! I have called their costumer service more than ten times and have gotten no helpful information!
We had a free Istanbul tour during the transit time included dinner & river Cruise. I really Appreciate thei efforts & services.
Well it has been a hell of experience my flight has been cancelled 2 weeks ago and I still don't know when will I get back my money. I understand the current situation with CoVID and everyone is busy. I have called.several times and they advise me contact the sales team. I contact the sales team but phon is picked up by customer service who are helpless. Been advised to go to their office in person, did go there and the office is shut. It's a complete disaster. The worst customer service, I will never ever recommend Turkish Airline to anyone and will never ever use it again myself.The feedback form are useless as they will respond to you with their template emails and do not deal with you problem or find a solution for you
Over recent months I had several tickets re-arranged; cancelled; refunded; converted to Miles; etc. All done mostly online without any difficulty. A couple of phone calls and reports filed and all handled promptly and efficiently. My most recent flight was to London. The Miles & Smiles Lounge in Istanbul was open but limited food available. I asked where to find wine but was told " No alcohol because of Corona Virus". I appreciate the risk of multiple guests handling a bottle, but surely some miniature bottles could be offered? On boarding no pre-flight drink. A small water would have been welcome. In flight they served cold Refreshments. Individual bottles of wine were available but I had to ask for a plastic glass. Clearly they expected me to drink the wine straight from the bottle. They explained that no hot food because of the virus. I noted a tray of what looked like foil-covered hot entrees being taken to a rear galley. Presumably the crew are allowed hot food. The seats were in configuration 2-3-2 with big dividers at face level between each passenger. But the dividers were all folded away. Arrived early and as I find on all my flights on that route, the luggage comes up before I reach the carousel, either in London or Istanbul. In the circumstances, an entirely satisfactory flight.
Online checking is not qorking for a month, then we arrive at checkon desk with my wife and they give us seats in different parts of plain, and you can't change it. Worst service ever
If you are looking for the cheapest customer care, choose Turkish airline, It's almost 5 months that Turkish airline cancelled their flights because of the COVID-19, my wife & my son stuck on back home & I couldn't get them back to Canada. They didn't answer the phone calls & the emails as well, even any update on their website & finally I could contact to the customer service 2 days ago & despite my wife & my son had a two-way ticket, after 2 hours putting me on hold, their agent asked me to pay more than $2000 CAD extra to issue a new ticket !! the agent told me your son was an infant but now he is 2 years old & I have to pay $1470 CAD for him & $580 CAD for my wife. I shocked & when I asked her why should I pay $580 CAD extra when my wife still has her ticket, she told me, call your travel agency & hung up the phone. very rude & unprofessional. I wish I could grab the one-star rating because I believe one star is more than they deserve it.
There was no social distance from lahore to istanbul where allocation of seats was concerned .. business lounge at istanbul airport was basic with limited food variety and lines too at certain counters, flight from ist. to bostan was good ,flat beds and spacious seats and cabin.
I travelled via Turkish Airlines on 25th of July and it was the worst ever travel experience in my whole life!! Staff of Turkish Aurlines has always been rude and the service was not good but because we had to travel urgently and couldnt get tickets from emirates and qatar we had to go for Turkish Airlines. From the very begining, (we started our journey from London Heathrow), at the checkin counter they kept us waiting for good 45 minutes with a 1 year old baby because the person at the counter had no idea what she was doing upin asking she said it was the new system TA has introduced which is taking so long. Let me remind u again we were business class customers with priorty. Anyways, we still kept waiting but when my daughter started crying I asked her to finish the process asap. She accidently printed 40 baggage stickers and had no idea which ones were ours so she had to call for help. We were still waiting from 45 minutes, the lady who came as a help was the worst person. The most rudest person ive ever seen. She tried doing something for another 10 minutes and then my husband enquired what was the issue to which she rudely said, "let me do my job, u stay out of this" YES!!she actually said that. To which my husband said, we have been waiting here for 50 minutes now whats the point in paying for priorty services then? She said, " Sir, STOP TALKING!! GO AND STAND THERE" We were shocked to hear that. My husband said y should I stop talking?i need an answer whats happening? What is taking so long? She said, " I asked you to Stop talking,and u r not i will call the security now" I told my husband ti ignore since she had no brains. We were still waiting and he said something to me IN OUR OWN LANGUAGE that is RAJHISTANI!! Not even English. And she told us,since u are not obeying i will call security! I asked her name she had the guts to say, let me finish this and i will give u my name in written!! She actually called the security guards, and when they heard our story they were also clueless why they have been called when it is a matter of customer service. I had a video evidence of what she did. Anyways, then somebody from Turkish Airlines some manager came and to our surprise he told us since we are misbehaving so we cannot allow u to board!!! I mean seriously? When I said I have a video evudence of how ur staff behaved. He said, ok we will let you travel only if u delete that video infront if us and apologise to us infront of everyone. We did not want to waste all our money and plans so my husband had to do what they asked for. I conplained to Turkish Airlines after I reached Pakistan but I never got a response from them. Very veryvpoor service. And as for the meals and quantity and quality of food served, so we were also given one meal that too a boxed meal whic contained the same double cheese bread as described by that lady and just once in 6 hour long flight. No meal for kids. No toys nothing at all. Even the drinks were just served once. Not even tea coffee.