because of carona19 may whole trip had to be canceled. I did not hear anything from them for 2 months. The day after I email asking about it, they say that they will not give anything back. THe reason was that they had not control and were not at fault basically. All other 4 airlines at least gave a voucher. I then responded to their email and within 15 seconds they said that they reviewed it again and still denied it. It called a robo response. It is obvious that they dont care about their customers.
My flight departed on time and as planned. Arrival to Santander was 15 minutes ahead of schedule. The booking process, check-in and boarding were good. Facilities onboard and staff were also great.
I will not suggest to take this airlines not to anyone . Nothing was good . Staff was not friendly. Service was not good . Taking extra money and many more .
4 months, and no refund. The CAA has intervened. You really thing this would be a worthwhile strategy?
These people are crazy... all the emphasis on the great ventilation system and filters that planes use, and when I boarded (luckily among the last ones), the ventilation was off and almost no air came out of the nozzles. I call a steward and urge him to ask the pilot to turn the system on. He tells me he knows it is too hot and they have already called the cockpit, so there is nothing else he can do. Astonished, I point out the problem is not comfort, but safety, that the filters and ventilation system in the plane are no use if the air is not moving and the plane is full of masked passengers (sweating through their masks, which is very bad for their effectiveness also). Luckily, the air was turned on a minute later, but half the passengers had been sitting there for 15 minutes with no ventilation. Lo and behold, after landing, the air was cut off again with most of us waiting patiently to disembark in orderly fashion, so we spent another 15 minutes with the ventilation off when it could perfectly well have been used. Totally irresponsible in the middle of a pandemic!! Silly enough to have only two check in counters open when almost all passengers are required to check in their hand luggage, forcing us to queue for half an hour without distancing, but that is nothing compared to the frustration of the vEntilation system not being on!! Legitimate for the couple of minutes when the plane is taking off, NOT during boarding!! This is appalling from an airline in a country where tourism is badly affected by the pandemic and contagion is exploding again.
Booked told we could cancel up to April 30th cancelled 26th no money back.💩💩💩💩💩 total crap cheating company.
Our flight was supposed to be May 25 th. In April Vueling sends us a message about the flight being cancelled. I filled out the form for a refund. The reply is that in 10 days I will recieve another form to claim the refund. Nothing happens for 3 months (I thought I could give them some time given the situation). July 27th I filled out the form again. This time the reply comes faster. It says that after analyzing my case they want to inform me that according to the information registered in their databases my flight was affected by circumstances beyond the company’s control (so called Force majeure). Although I have looked this up and force majeure can't be applied to the Covid-19 situation. I reply that to them, adding a notice from the European Commission that state how refunds etc should be handled by airlines during the Covid-19 pandemic. Vuelings last reply comes in a couple of seconds - they say that after having resolved my claim in the previous letter, they have reviewed the case, checking that the company acted in accordance to their Conditions of Transport and the current European Air Navigation Regulations. I have now issued this to European Consumers Centres as a complaint. We'll see what it can give. I have a claim for approximently 800 euros which I of course would like to see again.
So my return flights were canceled due to Covid19 in April. Fair enough! The problem arrived when I tried to get in touch with Vueling Customer Service... Now, I understand it's a very busy period for them... I happily waited to be able to SPEAK to somebody on the phone for 3 months, cause I keep getting the same message, phone in a few days, phone in a few days... just to say I didn't want my travel voucher, and that I wanted a normal refund. Well, their website is not user friendly at all. They have multiple options to go through if you got a request, but if your request doesn't fit their requirements you are basically screwed. There is NO other way for you to ask questions but phoning them. Now, wait for it... I FINALLY managed to speak to somebody a couple of weeks ago and asked for a normal refund. A few days later, I got a refund, but it didn't match the money I payed! I paid £280.44 and I've got a refund of £246.53. And not after contacting Vueling at least 7 times, through the phone, email and Facebook, they keep me going around in circles telling me that they have refunded me the correct amount, but the truth is, that they have made a transfer of 280.43 EUROS, cause I've got a letter from my bank that literally shows the amount was transferred in a different currency and that I received it in pounds. I've asked for an invoice 3 times, and they just confirmed me they have made 2 different transfer of the correct money... Can't believe not only they are keeping a bit of my money is that they are not listening a single thing I'm telling them... Not going to give up until I get my last penny back, and after that, will def not use them again.
The flight was overbooked. We reached the counter on time. They made us wait for 5 minutes. Then, they say we are late by one minute now. First grade criminals.
We were due to fly next Tuesday but, due to the recent announcement regarding the requirement to quarantine & FCA advice to not travel to Spain, we were unable to do so. Our flight was not cancelled and the booking conditions stipulated that we were not able to amend our flights without paying 70 euros per passenger per route. However, today we received an email stating the airline had added FlexFly to our booking (made before 10 March) which meant we could amend our flight. We called to request a flight credit which they actioned for us over the phone and we received confirmation via email. We can use this flight credit until January 2023. The process has been reasonably easy & straightforward - we were able to get through on the phone easily enough, and spoke to a helpful & knowledgable member of staff. Maybe we have just been very lucky as after reading the terrible reviews, I was not particularly optimistic we would get anywhere. Considering we cancelled the flight, we couldn’t ask for a better solution.
I am using Vueling the last 1.5 Years combines with Aegean Airlines and Lufthansa for my trips to Spain. Pre-post covid Situation that stands until now (July 28th, 2020). Ticket for March (GR -> SPAIN -> GR) were moved in July 2020. Finally, I am happy to fulfill them, I had to PAY 190 Euro for change on dates!!! Unbelievable (70Euro cost of change and an additional amount for the ticket of my desire). I do that. Tickets 160 +20 E (first change) + 190 -> Make the math: 370Euro. For entering in Spain, I received warning in Spanish and English to get an entry code from the state of Spain. For leaving Spain on July 26th, 2020 I RECEIVED NOTHING! I am in Barcelona 2 hours before the flight and trying to recognize what I am actually missing. Entered in the application days before and had no warnings about the Greek regulations, neither on Email. Result? I lost the ticket, the flight, my MONEY! Trying to figure out what to do, as I was starting work the next day. Good for my, I am in a flexible company. BUT! VUELING was found a TERRIBLE Company to travel will and trust your money! Why? 1. Reactive Management: They sent me warning about Greek regulations with the new booking for two days later. Meaning? Their boring - Inexperienced IT Infrastructure has not considered that they need to apply the same Email rule to older reservations that are within the regulation time-frame. 2. Vueling Staff in Barcelona were found useless when I tried to reach them for help, as they told me it is necessary to pass Spanish control for getting into the plane which is NOT true! 3. Vueling helpdesk staff found inexperienced when I told them this is THEIR responsibility to inform us. Am I wrong? Why do they send the email to inform us afterwards???? 4.Vueling helpdesk Staff found inexperienced when I told them to change the date of the ticket for two days later and not lose the money. They just responded "I am not sure...!" I am totally disappointed from your service and I will try to save my money from you! PERIOD!
Like the title says, getting a refund is a nightmare... i managed to get them on the phone after many tries and wasted hours and managed to get a refund, person on the phone was helpful and said it will take 8 weeks to get my money back which was fine... it’s been 10 weeks now and i’ve yet to hear from them or my monies and i am dreading to spend several hours on the phone to get ahold of them again :( Would not recommend flying with them
I booked a holiday to Barcelona on Expedia way before the virus for this September. The initial booking process was good. It clearly stated on my booking in an event of me needing to cancel I would have to contact the airline directly and log into my booking on their website. A few months later fast forward to me and my other half getting made redundant. I was already on minimum wage as an apprentice and the only option was to cancel as we knew we couldn't afford a holiday. I logged into the vueling website as stated on my booking to find that the flights were completely non refundable and there was no way to cancel. Absolutely NOTHING about this was mentioned upon booking as with these terms and conditions I would have never booked in the first place. I was quite angry as I had lost £400 that we could really use at the minute given the current situation. I looked everywhere for a customer complaint department but it seems the only way to get in touch is to call. No email or anything to be seen. Last week I received an email saying my flight times have changed and if this wasn't suitable I could apply for a refund. I did so quite happily thinking that I would get my money back. Once again to be let down with an email saying my refund had been accepted and I now have full flight credit to use another time. Again NO WHERE did it say this at the time. Very very misleading. Would not recommend!
I booked Vueling through British Airways a few times because of price or timing. The company is similar to Ryanair but with higher standards. I don't have much to say about them just that they are annoying about hand luggage and always try to make a problem about mine because is slightly bigger than the average hand luggage but still the size is within the standards. The good advise I can give is to check that before you come in, and don't let the staff intimidate you!!! I once told to a lady that it have been travelling on planes since I was 5 yrs old and I knew exactly what can go onboard and what couldn't, she should have checked her knowledge before coming and telling me off about my trolley! remember that those staff member have little experience and so if you are an experienced traveler be sure you are heard!
I received an email from Vueling notifying me I can receive a refund in the form of airline credit as the flight was canceled due to COVID (email attached). I am in the US and they make it terribly hard to contact them via phone and website contact form to claim the credit. Finally I was able to submit a claim 24 hours before the date of the flight. After all of that I received a reply saying they couldn’t give me a credit for some BS reason. I won't be using this airline again.
I live in Brazil and I am Brazilian. In January 2020 I bought four international tickets from Rio de Janeiro, Brazil, to Madrid, Spain to fly in July 2020. And my plans were to travel within Spain to the balearic islands. So, in February 1st 2020, I bought four tickets with Vueling Airlines to fly from Menorca (MAH) to Barcelona (BCN) on July 22nd 2020. In February the situation of the Covi19 pandemia was not significant yet and nobody knew for sure what would happen then. Unfortunately the situation escalated worldwide in the next few months, with Spain being severely affected and then Brazil, where I live, also being severely affected. Long story short, my flight out of Brazil to Spain was cancelled and I, as a Brazilian citizen, am not allowed to enter Europe, according to the European Union decision, until (at least) August 1st 2020. I have proof of the cancellation of my international flight. But Vueling Airlines has not cancelled my internal flight from Menorca to Barcelona, as the Covid19 situation in Spain seems to be better and the country is back open to a few nationalities (Brazil is not included though!). So, I contacted Vueling Airlines to try to get a voucher with the credit for this internal flight I have bought, as I will not be able to fly because I am not allowed to enter Europe. Please note that Vueling is being flexible with a lot of its customers and offering vouchers with credit and the possibility to reschedule their flights for free. But the response from Vueling for my case is that they will not issue me a voucher with the credit for this flight and the only possibility I have to reschedule my flight is to PAY a fee. I think this is absurd! I am not allowed to get into Spain! And I don't know when I will be! Besides that, I was travelling with my husband and 2 sons, who will be back in school as of August, so I don't know when we will be able to take this trip again. It does not make sense to pay to reschedule everytime! Vueling does not care for customer satisfaction at all! They are being very unreasonable with my case! I am not in Spain because I am not allowed to be there! I would have never bought this ticket with Vueling if I knew i would not be able to enter Spain to fly! I am not crazy to throw money away! I am very disappointed and frustrated with Vueling! Terrible airline!
It’s been almost 2 years since that disgusting criminal happened. We didn’t lost much, but I still want to share my experience. (I don’t have much time, I will share briefly.) The flight was from Rome (FCO) to Munich (MUC). The locks of the luggages were damaged but the luggages seem well. I got a "FALLBACK" tag from Rome FCO airport because the original tag is not readable. I think the lock of the baggage had broken at Rome. We wrote a Damage Baggage Form at Munich airport, but Vueling Airlines did not contact us for over 3 months. We contacted Vueling Airlines by e-mail and ask for compensation, the reply is the claim has not been accepted. Vueling Airlines didn’t care about the criminal. They ignore to contact me, they didn’t sorry for our loss, and they refused to take responsibility for the check-in luggages. CHEAP service and LOW quality, look other people's comments and avoid tragedy. CHEAP service and LOW quality, look other people's comments and avoid tragedy. CHEAP service and LOW quality, look other people’s comments and avoid tragedy. (That is very important, so I type three times.) I also wrote a short comment in Chinese. I hope people think more before they make the booking. By the way, I booked the flight via Iberia Airline. If I had known the flight was operated by Vueling Airline, I would take another Airline to save my money and time. 伏林航空不在意犯罪問題，他們不聯絡、不道歉、不負責。 廉價的服務和低品質，去看看其他人的評論，避免悲劇。
Horrible customer service and absolute thieves. Flight was cancelled due to Covid government resctrictions. They gave us so much trouble to issue a refund! They eventually agreed and made us wait 8 weeks. We didnt get the money so then they blamed the banks policies for refunds. They made us wait 6 extra weeks. Still no refund. Now they are saying that there is a problem but they cannot help us any further.
Is Vueling refusing to refund my fares or is FlySmarter.dk sitting on my money and blaming them? In June of 2019 I purchased two return tickets from Alicante, Spain to Turin, Italy scheduled to fly 16 April, 2020. Understandably, these flights were cancelled due to the Covid-19 pandemic. I then applied to FlySmarter.dk for a refund and they offered to provide one for a "service fee" or some such scam costing about €50. I figured that something returned was better than nothing and agreed to it rather than accept a voucher which was time-sensetive and therefore worthless to me. It has now been over three months since the promised refund and I have received nothing but worthless excuses from FlySmarter.dk blaming Vueling for not refunding the money. I have had positive responses from Iberia and Expedia.es regarding similar cancellations, so am wondering where the problem lies. Apparently FlySmarter.dk is a business to AVOID, and I think Vueling should also examine its relationship with it.
Horrible customer service and absolute thieves. Flight was cancelled due to Covid government resctrictions. They gave us so much trouble to issue a refund! They eventually agreed and made us wait 8 weeks. We didnt get the money so then they blamed Paylpal policies for refunds. They made us wait 6 extra weeks. Still no refund. Now they are saying that there is a problem but they cannot help us any further. Thieves, that was hard earned cash to see family who we cannot longer see and you get to keep the money. How can you sleep at night???