Philippine Airlines (PAL)

My flight worth $1500 was canceled by Philippine Airlines. And said my refund would take at least 5months. And they try to convince me that it’s my bank’s fault. LoL United Airlines Also canceled my flight around March. But they only took 8days to refund my $800 in the same bank that Philippine Airlines trying to blame the slow process. Philippine Airlines is trying to make money from our refund money, if you wanna know how that works, look it up. Just booked to other airlines. You will feel better.

WARNING: DON'T FLY WITH THIS AIRLINE!!! I'M TELLING YOU DON'T!!! We booked online, then after 1 week they cancelled our flight. The day after our flight, we go to Dubai office of PAL to rebook. We requested 2 option dates for the rebook date. They told us we will wait 2 weeks for the confirmation from Manila office. After 1 week, 2 weeks and now more than 1 month now, still we are waiting. They are asking now to add 60,000 pesos additional payment so thay we can rebook the date we requested because they told us that there's no available seat for us on the date we need. Seriously? we requested the rebook, the day after the cancellation. Totally a scam! They will cancel your flight so that they can extract more money from you! Refund will take 5 months because they will use your money first before they give it to you. if you still insist of refunding though, else they will just forget it.

Booked with them, suddenly they cancelled, requested a rebook. Customer Service said will take 2 weeks for confirmation of the rebook date. Waiting more than a month and still in the waitlist. Followed up everyday and nothing happens. Customer Service told us to ADD morr money for them to include us in the rebook date. Totally scamming us. Don't bother to fly with this scammers and rotten airline.

my flight in may was cancelled and PAL clame 5 Mt's to refund even though its a digital transaction took 1 minute for PAL to take £1200+ but 5 mts to refund They are ripping everyone off to make interst on there money They are not a very good airline and more expensive then Qatar who are excellent DONT USE PAL THEY ARE CURRUPT

Worse customer service i've never had in my life when I arrived in Manila. I came here in my dog, I did everything and more to make sure my trip will be fine. When I arrived in Manila, it was a nightmare for me and my dog. I felt it was the first time they had a dog in there plane. I make sure they will know I was coming with my dog. They told me they are waiting for me in Manila. NOPE, they didn't know. They didn't know what to do how to bring my dog to me. Unbelievable. I will stop there, because I getting cranky every time I think about my experience, even after 5 months.

I am meant to fly today at 12:30 but they have delayed my flight for 2 hrs and I have another flight to catch at 18:00 to Dubai. I’ve approached their airport staff and no given resolution. I might miss my international flight with their incompetence.

Philippine Airlines workers in Honolulu are so rude and doesn’t have any respect when talking to customer. They are so inconsiderate and they don’t communicate efficiently. Definitely regretted buying the ticket and refunding process was stated that’ll it take several months in order to be completed. They have too much unnecessary fees and they are literally squeezing the most money they can get from a customer. I don’t recommend this airline to anyone. Avoid this airlines at all costs. A direct flight might be enticing but it’ll definitely be a trip of a nightmare.

I was wondering when the travel ban will be lifted for UK citizens to travel to the Philippines 🇵🇭 💙

Wow, not a suprised to see 4,000 plus unhappy costumers re: PAL experiences here recently. What can i say, simply bad service as we flew business class returned. Both times they ran out of longaniza and we're setting in the 3rd row. Anyway, I don't want to waste more of my time dealing with PAL. I can go on and on .... Tip for help travellers to Philippines: Do not fly PAL. You're welcome!

ive contacted pal many times since march to resolve a changed ticked refund with no answer.this airline has the worse customer service ive ever experienced

They cancelled my flight June 1st, called me on the 6th to ask if I would take Sunday's Premium flight in exchange for a R/T Business Class voucher and 1,500 pesos. When I arrived at the airport, NOTHING!!!! I disputed with them and asked them to play the phone call recording, they just LIE!!!!! NEVER EVER TRUST Philippine Airlines!!!! DISGUSTING!!!! And the Premium was not consistent with their website, no special checkin, boarded last, and no food, potato chips on the seat, and the seat was typical economy. I paid Business Class! I even had another Business Class ticket for JUNE 8th and why would I change to Premium for NOTHING? That flight, I called at night time to cancel and it's been one month - they already told me the problem that the agent recorded in the system that I cancelled and agreed to the 900peso penalty, but she forgot to click the cancel button. THEY KNOW THIS and TOLD ME!! How come they can't give me a refund>??

The flight Stated in Bacolod City Negros Occidental Philippines. My wife and I boarded what they call a sweeper flight because of Covi19. The plane was very late and was fully packed and the atmosphere was tense and understandably so because of the situation and reminds me of a bad movie. The flight attendants were so poorly trained and this did not help the situation. The front pocket of my seat was full of used tissue - a very dangerous thing under this circumstances (Covid19). It appears that the plane was not cleaned prior to our boardiing based on how dirty the washrooms were. When we arrive in Manila there was chaos in the PAL shuttle bus, no one was in charge - no social distancing from plane and shuttle service - we all are shoulder to shoulder. When we finally boarded the plane to Los Angeles (late of course) and it was also packed that I prayed and I hope I do not catch the virus here. Again the plane did not appear clean as, I observed the galley and the washrooms. Very minimal (bad food) was served and forget about asking the attendants for help - they were usually sitting down at the rear of the plane. The washrooms were never cleaned thru out the duration of the flight so I leave that smell to your imagination. In my years of flying this is the first time I would like to kiss the grounds at LAX and just go home. Then the next thing I have to worry about is if I caught the virus from this very unsafe plane ride. What a nightmare that my wife was not able to sleep well for 3 weeks.I hope this experience will not happen to any human being!!! I chalk this up as a bad dream!!!

My wife and I were due to fly to Bacolod, Philippines end of March and they cancelled some legs of the flight on us so due to COVID-19 we had no option but to cancel the entire flight. When I contacted them they wrote to me that I would get a FULL REFUND of almost $5,000. When the refund eventually arrived back in my account it was approximately $800 short. I have complained to the Better Business Bureau about them but as of yet PAL has not followed up with an answer to the complaint. Having to wait THREE months for the refund and then to have it short, this is just a horrible experience with them and I sincerely hope they get what is due to them moving forward if this is the way they are treating their customers. Horrible, horrible company to deal with...!

Philippine Airlines is Booking Flights that they Know they will cancel. I booked a flight on July 4 they canceled and moved me to 5th Then canceled that flight. They refused to confirm me an a flight on the 3rd or 5th because the price is higher. I was told by the City Government that they do not have permission for any commercial flights out of Bacolod. yet. Philipine airlines is commiting Fraud. They knowingly list flights, take payment then Cancel . If the next flight out costs more, then they want you to pay the difference. Scammers. Time for a Class action

Before I begin, I am truly grateful that I was able to get back to Australia during this pandemic. So, thank you for making that possible. I am also aware that Philippine Airlines is a business not a charity and as such needs to make money. However, my experience with your business over the past week have been some of the worst flying experiences of my life. 1. Ticketing. I received a call on Saturday 16th May from your ticketing office. It was not a convenient time for me to take a call. I told the operator this and we agreed that someone from PAL would call me back on Sunday the 17th before 9am. This never happened. I then called the ticketing office and after 94 minutes on hold and 10 minutes on the phone I was booked on the flight. Considering that so many people were needing assistance at a stressful time not to return calls and be on hold this long shows purely you were running a skeleton staff. Unacceptable. 2. Pricing. Considering the circumstances, $USD701 seemed a little expensive but acceptable. Afterall you claim to be a full-service airline not a budget airline. However, upon getting on the aircraft I was horrified, shocked and angered. I will cover this soon. 3. Check in. I thank you for opening check in for both Sydney and Melbourne flights at the same time. I didn’t mind the having to wait a little extra or the line was long it was a smooth and seamless check in which made it a less stressful experience. 4. Pre boarding. Thank you for the water and sandwich. It was actually masarap. 5. Boarding was carried out in a logical and sensible manner. Thank you. 6. Flight and aircraft. This is the most atrocious part of my experience. The experience was so bad not only because of the circumstances of the flight, but because of the total and blatant way you went about it and made no attempt to disguise the fact that this flight was a complete money gouging exercise. The flight attendants did a marvelous job. They should be congratulated. However, you as a company are a disgrace and embarrassment to The Philippines as a nation and all Filipinio and Filipina people. I paid for a full-service international flight. I did not get what I paid for. Instead you not only filled every single seat but overbooked the flight. This was seen by the requests for people to volunteer to give up their seats. You crammed us into an aircraft. You sent one of the oldest aircraft in your fleet that’s normally designated to domestic flights. I researched the registration number on the internet. But the interior showed this. Seats were worn, overhead bins were damaged and carpets dirty. I also question how well the plane was cleaned before we got on. My tray table was dirty and in the seat pocket was paper litter. On a flight in the middle of a pandemic this is totally unacceptable. It’s shameful and negligent. Like I said I paid for a full service ticket and not to have an entertainment system is fraudulent. I paid over one thousand dollars for flight on a plane that any budget airline would be embarrassed by. How dare you treat your customers like this. You are giving The Philippines a bad name. Over 600 Australians are now telling their friends what a pathetic airline you are. Lastly, I was considering flying business class. However, boarding through business class made me glad I didn’t. I have flown business and first class many times on many different airlines. And you should be ashamed of the condition of that cabin. Its without doubt one of the worst business classes I have ever seen. It was a joke. Finally your communication is a disappointment. I have contacted you many times on social media and no one has ever engaged with me in any form. You as an airline are an embarrassment to The Philippines as a nation and all its people. The way we you conducted your business on Tuesday May 26th was disgusting and dishonorable. You made a quick buck from us but you have lost many, many travelers in this money grabbing transaction. How dare you take advantage of us in this fragile time and then think we wouldn’t notice your greed and deceit. How dare you? I will be emailing this letter to the Chief Executive Officer and every other executive officer of Philippines Airlines and its board members. I will also be contacting Filipino governmental departments such as the Department of Tourism and the Office of the President of The Philippines. I will also inform both the Australian Ambassador to the Philippines and the Filipino Ambassador to Australia of your conduct.

Dealing with PAL has been the worst experience. Waiting on hold for hours, talked to Supervisor, promised follow up got nothing. Sent emails, no response. Have been trying to get my mother home for months, cancelled flight after flight. Totally ridiculous and disregard for people. Never flying or recommending. Have now booked with another airline and will fight PAL for a refund.

First, Manila announced a lockdown in 24 hours and PAL delays our confirmed domestic flight past the deadline. Later, cancelling our flight without explanation. We were able to buy tickets on the same cancelled flight at five times the price. Then PAL delayed our confirmed international flight for 5 days, Only to cancel our international flight without explanation, a few hours before departure. Fortunately, we were able to obtain a flight from EVA. One of the few airlines that didn't jack up their prices during the Covid panic. Otherwise, we would have been stranded in the Philippines indefinitely due to Covid restrictions. Trying to be repaid PAL is also a nightmare. I send numerous emails, filled out their claim forms multiple times and finally gave up calling their offices after waiting for hours on the phone for someone to answer. Finally, I contacted my Credit Card Company and they are assisting. You can also file a complaint with your Country's Transportation Department. I have flown with PAL since 1988, but never, ever again!

Philippine Airlines charged me 12 USD when they cancel the flight due to travel restriction. I guess the charge depends on the route. Even you opt conversion your existing ticket to “Travel Voucher”, they will still deduct this charge on top of what you paid. This is outrageous!! As per my experience, other local commercial airline gave me full refund when they canceled my flight. Sariling airline carrier pero walang malasakit sa kapwa pinoy! Paano nalang yung iba na panay naka-cancelan ng flight at stranded sa airport natin? 😔😔😔

My family bought 9 round-trip tickets to the Philippines for July. The airline canceled the trip and charged us $450. This is outrageous. Other airlines give a full refund when they cancel a flight.

I spoke to Vin regarding cancelled flights. My sister and I had previously tried to contact PAL online without success and eventually tried their hotline. Vin was very helpful and patient and explained what was the latest news and arranged travel vouchers for the two of us. We are extremely grateful to Vin (Agent Code 0793MS) As this was a Customer Service review, no flight was taken, so that is the reason for low ratings apart from Customer Service.