Me, my sister and my 2 year old son were travelling from Luton to Kaunas yesterday. We had priority. We stood by the lift waiting for our turn to go downy. All passengers boarded. We were still waiting. When i enquired about the lift, second employee who came later was explosive, told as to use the stairs (they let one super angry and agitated lady to use the lift just before us) I explained my achilles injury, bags and a toddler in a pushchair, she told me :its your problem! Can’t you see i am alone here. Employees were rude, disrespectful, they discriminated me. Employee closed the gate(while trapping my sister and locking the door in front of her face, and causing her distress) on me without any valid explanation. We explained we are going to funeral. But they told us we are not flying. I believe I was unfairly denied boarding. I believe that the reason for my denial was rooted in some personal issues of the employee. Because of this incident we missed a funeral, we never got to say a final goodbye to our family member.
Just terrible. Everything is an extra charge. Even booster seat for child. They make Ryanair look good. Insufficient ground staff means you better enjoy queuing too, and be sure to get to the airport very early. Be warned!
As I was browsing through the additional services offered by Wizz Air, the Wizz Air website wrongfully redirected me while purchasing Wizz priority for my return flight and led me to purchase an additional baggage for my outbound flight. I tried to contact Wizz Air's customer service as soon as I completed the payment through their payment phone numbers but the operators refused to help me, arguing the website was working. I assure you it's not. I was using the Chrome browser on my desktop computer and the website probably messed up between different services I had been browsing. As a result, upon an expense of 26€ for my outbound and return flights, I had to spend a total of 34€ for Wizz priority and an additional 31€ for the wrongfully purchased additional 10kg luggage. Furthermore, no protection against the Covid-19 emergency is adopted in flight. Passengers are seated really close and the flight attendants do not warn those who are not properly wearing a mask. I will never fly with Wizz Air again.
I had a very bad experience with them to refund my money on a cancellation that I did it...after 5 months still not receive an answer about my money. They took all the money for "fees" they said.
Don’t fly with this company, they are not cheap at all coz there is loads of things you don’t know they are potentially can charge you. Rude, heartless and greedy! Poor website that is not even working properly. Avoid!!!
I hate this company stay clear, no warning was given to me that I had to take a covid test before flying until a day later and I had one day before flying I took the test and my results came after my flight. They were rude a customer advisor completely ignored my question and hung up on me!!! Pathetic! Then they sent me an email stating they would test me before boarding. Which the lady at the airport told me wasn’t true! False messages and emails! Anyway they didn’t let me board and no refund I got my results back today as negative and asked them to put me on a flight the next day but they wanted £80 for that Bunch of money grabbing scumbags!
where do i even begin?? I have never been with such a rubbish airline and never will again Very rude staff! we arrived at Luton airport to check in and because I wasn't able to check in online nor get through to anyone at wizzair prior to my holiday (had a week between booking and us flying) i was told we would have to pay £66 at the airport for late check in! once i had paid we were told we had lost our seats and would be put on stand by! so if noone turns up we can get their seats... i was speaking to my travel company and the lady wanted to speak to someone at the airport from wizzair and the ground staff couldn't have been any ruder and i was honestly mortified and was told to leave the que while boarding because me and my dad were not booked on the flight anymore. my travel company even called wizzair head office and after a very long and repetative conversation i finally got on the plane but all the boarding staff made us feel unwelcome. coming home the air stewards and stewardesses couldn't have been any more inconsiderate! passangers were trying to sleep as we were on a night flight home, the cabin crew were sitting on their butts at the back of the plane where i was sittting and quite loudly talking badly of the passangers and taking the mick of them. If anyone wanted assistance for example they would moan about having to get up to tend to the passanger. Also the plane was filthy and clearly hadn't been cleaned given the circumstances. Never again!!
While booking my tickets I noticed that my account has my old last name. People change names, get married, nothing strange, but NOT with Wizz air! I have changed my last name in discounts club after much difficulty. I distinctly remember that I saw Ilic Pesut in the upper right corner. Since, I can read. Right. Continued to purchase my tickets all over again. Click, and click and click and click, finally got to the last part. I paid and got my tickets e-mailed to my. With my OLD last name! I contact the customers service that advises me to: 1.cancel my discount club (no reimbursement for the club fee! - trash). 2. pay full price for all the passengers on the flights - trash, in order to be able to board the plane. Trash, trash, trash. Trash all the way.
Terrible airline. Do all they can to avoid and payout on refunds. Go cheap you get rubbish. Should of flown in may but were not allowed as only bulgarian nationals were allowed in the country. But so long as the flight went out probably empty this means no entitlement to refund.
They are the worst customer service representatives i have ever experienced in my entire life. Super rude, not helpful at all, terrible attitudes, and WORST WEBSITE and APP EVER. If i could rate them lower than a one i definitely would have.
Forced people travelling together to pay €36 to sit next to each other despite covid and not wanting to spread the virus. No level of social distancing and definitely wasn't sanitised between flights.
Absolute garbage management of the Covid-19 crisis. Late outbond and late return flights. Hundreds of people with no idea what to do and what papers to fill in. Just forgot to have declaration papers available for the return flight. Hours and hours lost of what was supposed to be a holiday.
Assigning random seats for a couple on the same booking has its limits. It’s not so much that seats are on opposite ends of an A321 (that’s about 29 rows of seats apart for us), but in the midst of a pandemic it might be a good idea to seat people from the same booking together. Even if just as a precaution to limit the potential spread of the virus.
I will give 10 points to cabin crew was very helpful and respectful . I had difficulty to pay and check my flight online I spent around 4 hours on this. I travel now without luggage to avoid the wizzair team at Luton and I had great travel experience.
1The website is tricky-not possible to do checking online just because they looking to get money for Airport checking.After that I received I'm sorry email from wizzair. Very nice they just say sorry and I have to pay ,wrong ! 2 When you have problem to pay your ticket this happens because if you don't pay online you have to pay with Customer Assistant by phone, which cost you 15 gbp just becouse the website doesn't work. again.These are not casualties-Looking like the clever way for team bonuses 3.Airport checking is very slow and the boy there- Alex just come and go,time wasting, I was very impressed for his rude attitude .He told me this is not Macdonalds .Whats up with Macdonalds oy they're fast.Alex Looking very proud to work at Luton Airport but where is the reason to be so unrespectful,rude and cinic I had priority, also wizz discount club and travel insurance ticket cost around 200 Gbp,and because the zip of my bag opened Alexin don't let me boarding.lying me I will get the next fly and after 3 hours waiting at the airport want money for new ticket.So I miss my fly and i can't get money back and I come back home and boot another fly cheaper then at the Airport wizz air.This service and treatment was ridiculous. I ask the lady also for her name,but she doesn't want to detail. You could told them my story and you will know it was true . Now I travel without luggage just because I don't need to meet wizzair luton airport tim If another company fly to my destination I will stop forever using wizzair services. If you need to travel with this company Wizzair you have to be ready for dishonest games from their team and on the website or app.
I got several SMS, e-mail and push notification at my mobile wizz application for delay of flight for two hours. When I came to the airport according to new time of departure it appeared that the a/c already departed. There were many people like me standing by the cash desk not knowing what to do. There was no any support from handling provider nor from cash desk the only thing was told to contact to call center. In the call center were no Ukrainian or Russian speaking contact so people complain on that having no possibility to receive assistance. But even when I contact En speaking guy he could not provide any help. His name was Jan. He hanged phone not answering questions and could not assist with rebooking. Passengers did not receive their letters of their rights and was not provided with meal or hotel support. It obviously shows that level of service is below any acceptable standards. It will be reported to local CAA authority to check the procedures of the company and question possibility to operate to Ukraine. This treatment of people is unacceptable and should have close investigation.
Numerous unhappy passengers, lots of waiting and poor service. Don’t bother flying - use BA, ends up being similar cost! Surprised I wasn’t charged for using the toilet! Enjoy the money...lessons on grace and decorum needed.
Got denied boarding and they will not refund any partial amount, after 2 hours of waiting in customer service because they told us to wait there for a refund. TODOR KARAIVANOV was our customer relations agent but doesn't help
After last year returning from Turkey with Wizz air being charged and extortionate amount for a few kilos of excess baggage I swore that I would never ever use them again but because of the lockdown and flight complications we needed to fly to Athens this summer so I’ve booked tickets from Wizz from Luton to Athens. Again the company's service was absolutely despicable, we attempted to check in 24 hours before could not find two seats together, and when we boarded the plane the pilot assured us that the flight was full. On observation after take off there was at least 15 pairs of empty seats on the plane. In view of the current situation with lockdown and the airline industry I think they would be well advised to liven up their act and provided a better service.
Too crowded flight and always problems with the luggage. The only positive is that the cabin crew was very polite and kind.