British Airways

Flew from Heathrow which was so quiet. Used the BA lounge which was well organised but I did find the new way of ordering food/drink on the app complicated. Lovely welcome onboard, giving a bag of wipe/hand gel etc. Both flights were very quiet and people were encouraged to move once we took off to socially distance. The food boxes were ok, the drink service very generous. Disappointed that the lounge at Faro was not open for our return, feel a voucher for drink/food should have been given.

Love flying with BA, they just seem to get it right no matter what. Flight was great, crew fab, and not one hiccup on recent flight.

I didn’t think that BA could sink any further, but they seem to have managed it! Having to fly to England to visit dying relatives, I checked the prices the day that the PM announced that certain countries would be placed on an ‘approved’ list and would not have to enter quarantine. Three days later, when those countries were named, I checked again and was forced by BA’s usury to pay an additional 50% on the previously quoted price, including a pre-booked seat. Whilst the aircrew were pleasant and helpful, my pre-booked seat failed to materialise and I was forced to take what they had on a very full flight. Mr Walsh should be ashamed of himself!

My husband and I decided to move back to the U.K. from America following the COVID-19 pandemic. The staff were incredibly friendly and helpful and I felt very safe during the flight. We even took our cat on the plane and the customer service and care was brilliant. I would definitely fly BA again!!

I have flow in and out of Catania many many times but using mainly Alitalia and KLM....this time was a treat ! I got a direct flight for once from Catania to London Heathrow. To summarise I can say that the aircraft onboard was 110% better than the other airlines, simple things like the option of wifi, a USB charger and a nice interior definitely ! made a difference. I even had a window at my window seat lol something I sometimes don't with Alitalia ! and this window was clear so I could do my photography out of it ! The crew from pilot to steward(esses) were all professional, above and beyond the other airline crews who are terrible ! at service, professionalism and safety demonstrations. The crew onboard, thankyou, you were a refreshing site to enjoy during the entire journey....thankyou....thankyou and THANKYOU ! totally refreshing and I hope my company books me with you guys in future ! Hassle free and a joy to be onboard with. Only only gripe I had is the legroom, being tall was a little tight but the rest of enjoyment excused that for me :-)

From reading the assurances online, that BA had implemented to ensure passenger safety, I booked a flight from Heathrow to Naples. Masks are mandatory in the airport, at the gate and on board the aircraft. Boarding was chaotic as passengers were supposed to board from the back. The flight departed late, but made ups time en route to Naples. Hand gel and wipes are handed to every passenger, and the aircraft has been cleaned thoroughly. Food and drink selection was very good and presented in a box. Complimentary snacks and drinks were also offered in the Euro Traveller cabin. Service was swift, friendly and professional.

Check in is two hours at Naples, despite all of the extra checks in place. The lounge was not open and no voucher was offered to spend in the airport. Boarding was by bus, and this was chaotic and no social distancing as the gate was small. Service on board was the same as it was from London, with a late departure but on time arrival.

Fantastic service from this wonderful airline. Everything was perfect and made for a great journey , staff on board were very nice. Highly recommend.

I used to be proud of BA. As a boy I had the pleasure of flying on Concorde, amazing and yet they have allowed the service to drop and drop. For example I flew back Business Class from Nairobi earlier this year, overnight and essentially had to share a double bed with a lady I had never met! That sounds crazy, let me explain.... My wife was on the outside centre seat, there was a removable screen between us. Then another couple next to us. The other lady and myself were in the 2 centre seats, with no partition. Flight took off, sleep time and me and this unknown lady slept side by side. Fortunately my wife found it funny I was furious. Some idiot designed this expensive seating arrangement. Then my flight in June to Kefalonia was cancelled. Totally impossible to contact BA. Then my flight to Malaga was changed from Gatwick to Heathrow, no worries just another 40 miles on the M25 away! Then the Heathrow flight was cancelled and yet there are flights available on the same days and there is no facility for me to change in manage my booking! Try phoning then, try emailing them totally useless. I am so out of pocket with this company. From now on I shall just book with someone else, I have experienced better service and contact capability from every other airline.

My flight was cancelled and I couldn´t get a line to their call centre after many tries to get a refund. Reluctantly I took the voucher option on their website (they removed the refund option that used to be online). Now though I have tried for months to get an alternate flight and there is nothing available within the same price. They won´t refund me despite evidence of this. I elevated my complaint but still nothing. My credit card company can´t chargeback because I got a voucher--but the voucher is useless to me. So I slip through the cracks and am thousands out of pocket. I´M DISGUSTED.

Does what it says on the tin! It’s 1st Class all the way. From the moment you hand your bag in at the check- in you get the full treatment. Nothing is too much trouble for the cabin staff. Fancy some porridge at lunchtime? Just ask the crew and it’s done! Food is real nice and plentiful as is the massive selection of drinks etc. Go on .....save up and do it even just once!

Book a flight from Berlin to London in Jan 20, flight cancelled by BA in June, when I requested a refund from Opodo this was after 2 letters to Opodo & 1 to BA, plus numerous emails to Opodo, finally in August after 40 minutes got onto chat-line, Wes told by Opodo that out of £251.60 would only get £199.20 back the remaining £51.20 was a service fee charge, for what, I never received any service. Was told by Opodo that this was all the refund was from British Airways, ticket amount, on top of that it would take 90 days for £199.20 to be placed into my bank account. Put a complaint to British Airways they hand balled it back to being Opodo problem, my argument is that British Airways are using Opodo to sell there tickets so they are in theory using Opodo as agents, so can be deemed responsible for their agents action. The CEO of Opodo in the UK has an appropriate name Mr Dana DUNNE, & yes I can honestly say anybody who uses Opodo UK have been well & truly DUNNE, this company along with its directors should be done for un- armed robbery as a minimum

Absolutely faultless flight. Left ahead of schedule, touched down half hour early. Cabin crew were so friendly and commented on my children’s behaviour which, as a single mum, was welcomed. Plane was clean and seats comfortable. Will definitely fly BA again!

British Airways has the worst business class ever. The seats are anything but comfortable, the food is terrible and the service really poor. I traveled business with other airlines and British Airways has been by far the worst. Not worth the price they ask for such a miserable experience.

This shower are grotesque. They spend far more time and money on arguing, disagreeing and litigating with customers than serving them. Don't ever use them. Never book through them. Del Boy would be more reliable.

Our Flight's were booked through a Travel agent . Our flights were cancelled by BA . They are refusing to give us a refund , only a voucher or rebook now but there is no point as the wedding has happened already . BA have become a huge rip off .

Having booked 2 main flights/holidays. First to Hanoi for the F1. The second to Vegas, being my 50th birthday year. Then covid-19 happening and flights being cancelled. British Airways have been fantastic with handling refunds. To the point THEY have contacted me to inform me that things have been cancelled and I will be refunded. I have, in the past used BA but have not used for many years. After the way BA has been in the handling of my bookings this year BA has two new people that when this is all over will be booking more often. Excellent job BA 🤗.

My flights were cancelled in April due to COVID which is completely understandable. I asked BA to refund my new bank account as the one I paid with was closed as I had since changed banks. They said they had to refund the closed account but it would bounce back to them. Once this happened I was assured I would get a call to provide new account details. I thought this was a poor process but having been assured this was normal I accepted. Forward wind to August and still no refund. After numerous calls, emails and escalations BA tell me the refund didn’t bounce so it’s no longer their issue as the bank must have it. BA have provided the end of the card number refunded which has never been one of my cards, and a payment reference for the bank. The bank doesn’t recognise the reference after many hours of investigation. Back to BA and just get the same excuse on repeat that despite them assuring me they would resolve this it’s now my problem and they are sorry I’m not out of pocket but from their side it’s case closed. I’ve spent over 8 hours on calls to banks and BA and still don’t have the refund they say was issued. That’s longer than the return flight that was cancelled! They refuse to acknowledge that the card number they have refunded to isn’t mine, nor will they accept that they assured me this wouldn’t happen and they would resolve. I’m beyond disappointed that a multi billion pound company would treat their customers like this. I chose BA thinking I was dealing with a professional airline, I was very wrong! So now because I opted to fly BA I have to write off hundreds of pounds and they couldn’t care less.

My flights were cancelled in April due to COVID which is completely understandable. I asked BA to refund my new bank account as the one I paid with was closed as I had since changed banks. They said they had to refund the closed account but it would bounce back to them. Once this happened I was assured I would get a call to provide new account details. I thought this was a poor process but having been assured this was normal I accepted. Forward wind to August and still no refund. After numerous calls, emails and escalations BA tell me the refund didn’t bounce so it’s no longer their issue as the bank must have it. BA have provided the end of the card number refunded which has never been one of my cards, and a payment reference for the bank. The bank doesn’t recognise the reference after many hours of investigation. Back to BA and just get the same excuse on repeat that despite them assuring me they would resolve this it’s now my problem and they are sorry I’m not out of pocket but from their side it’s case closed. I’ve spent over 8 hours on calls to banks and BA and still don’t have the refund they say was issued. That’s longer than the return flight that was cancelled! They refuse to acknowledge that the card number they have refunded to isn’t mine, nor will they accept that they assured me this wouldn’t happen and they would resolve. I’m beyond disappointed that a multi billion pound company would treat their customers like this. I chose BA thinking I was dealing with a professional airline, I was very wrong! So now because I opted to fly BA I have to write off hundreds of pounds and they couldn’t care less.

The food was already bad before Covid, but now it is just inedible sandwich on a long haul flight, come on BA you can do better than that