Air Canada

The plane seemed to be clean, the staff were courteous, no food or drink service but we were given a baggie upon boarding with hand sanitizer, mask, gloves, pretzels and water. Everyone kept their masks on (except for one guy who was told repeatedly to cover his nose). I was pleased the stewards were on top of enforcing the mask rule. Window seat people got on first so there was no going over top of someone else to get to your seat. Well done. Thunder Bay airport was clean and well-run. Pearson airport's waiting area however was a disgusting mess, food crumbs on the seats and carpet, definitely not clean!

First flight back since COVID hit us. Not a full flight which was of no surprise. Air Canada did an excellent job with securing the safety of the travellers. Very good sanitization precautions. Made the flight experience rest assuring and more comfortable. Good to be back in the air.

It's August 2020 and covid19 is still kicking strong. I have to travel to visit a high risk family with a newborn, so have to be super careful on the way. Everyone at Aircanada was kind and extremely considerate and helpful (from the baggage check to gate agents to flight attendants). On the plane each person got a goodie bag with: pretzels, headphones, a mask, a mini hand sanitizer, antiseptic wipes and a bottle of water. That's what you call Canadian... a caring flight carrier that is willing to go above and beyond despite being cornered in a tough financial position due to the pandemic.

Air Canada notified me they had cancelled both of my flights and was only able to reschedule my connector flight to Toronto but they didn't have any available flights to Dallas. When I told them I was travelling to Dallas so I wasn't sure sure what they wanted me to do stuck in Toronto the agent laughed and said yeah your right. I was then told I would be offered a credit and no refunds would be given. It makes 0 sense to me how Air Canada is able to get away with cancelling my flight, providing no alternative option and not giving me my money back. Instead I was forced to take a credit and book another flight with another airline. I will never fly with Air Canada again.

My son has a preexisting respiratory condition (asthma) that impides him of wearing a mask for literally more than a minute; We were trying to get in touch with Air Canada customer service the day before and was impossible to get in touch with any of Air Canada agents to request if he needed a medical exception from our family doctor to make this travel possible. I spent literally 2 hours with NO answer from their customer service side. Mind you, requesting this type of information violates completely basic human rights of medical confidentiality (for very good reasons, I know the common Doe would find hard to understand because they simply comply with whatever they request from them saving the brain the hard task to think). Due to the lack of time to our fly, at least I brought with me to the airport a copy of the Canadian Charter of Rights and Freedom so I can advocate for him if some problem arose. Indeed we had problems in the boarding area, we lost our fly and now Air Canada would not honour the reimbursement of the value of our fly ticket. Please, people with family with health pre-existent conditions; be advice that Air Canada can totally dismiss any responsibility without liability.

Because of Covid 19 worries we cancelled a November 2020 cruise and also cancelled the flight from Ottawa to San Diego. It was a cheap flight and it said non-refundable and non- transferable etc. I called to cancel it yesterday and they gave me a gift card that does not expire that can be used for any future flights. I was extremely happy about it. I also mentioned that I missed a flight last November due to a health emergency and had to fly home from Europe earlier than planned. I did not call to cancel the November flight from Florida because of my illness and being on a ship in the middle of the ocean. Air Canada rep put me on hold and then told me she was going to issue a credit for me that I could use in the next 24 months. It was also a non-refundable cheap fare. I was extremely happy with the result. It was a very pleasant surprise to recover almost one thousand dollars that I thought I had lost.

I swear to god, I'll never use this airline again. I'm embarrassed to tell anyone I used it! About a year ago, I used air canada to go to PV Mexico, and I was extremely excited to go on the trip, as I love the airplane rides lol. (And Mexico itself) Me and my family went together, me being the 12 year old daughter. Firstly, our trip was delayed for more than an hour, causing me to feel a range of emotion towards my family. (In other words, being grumpy) But I wasn't going to let that ruin the flight.. right? Well no. There was about no In-flight entertainment, just a bunch of coughing bored passengers. The seats were mediocre in comfort, not really what someone would fall asleep in. The customer service was slow but eventually, they got through it. The food and drinks weren't good, I didn't end up eating anything. My coke was flat. :c I saw specks of dirt in some places, around the windows and the back seats of the row in front of me. It was only a 5 hour-ish flight, but I swear it took another year to get there. My little sister was bored out of her mind, being only 6 years old and having nothing to do (along with the rest of my family) I usually don't care about pricing if I'm not paying them, but I started to get worried when I saw how much this flight was. I thought, "If only a 5 hour flight to Mexico costs so much, what about my family's bills?" I soon realized that bills were wayyy cheaper even though usual airlines would be much cheaper (and better :/) Overall, ew. I don't recommend this to anyone who wants to not have literally the worst flight in the world. Thank you.

I booked my round trip flights (3 flights from home to DTW, total of 6 flights) from the Air Canada website even though it was slightly more expensive than some other websites. I was not sure what would be the government's Covid policy changes at the time of my trip and I thought if my flight was cancelled, Air Canada would offer a full refund. After booking I recalled that I didn't use a coupon from a previous flight. The Air Canada agent on the phone stayed on the line until I could rebook the same flight with the discounted price and then she canceled the previous booking for me. Air Canada has changed my flight times twice due to covid situation and each time I got notifications. The flight changes did not affect my trip. In the plane, whenever the seats were arranged as 3+3 seats in each row, Air Canada had kept the middle seats vacant to keep passengers in a more acceptable distance. They gave passengers a bag containing a water bottle, a mask, gloves, tissue sanitizer, pretzels, and a hand sanitizer bottle. On my return trip, two of my flights were booked too close to each other and also that was when I was entering canada and had to go through customs. I was worried that I didn't have enough time and I would miss the second flight. When I arrived at the airport I was surprised to see that four air Canada agents were standing at different distances to escort me and other passengers with the same situation to the customs and back to the secure area so we didn't need to loose time to go through security again! Obviously it's safer to stay home to avoid catching and spreading Covid. Travelling in this situation means accepting the increased risk of being exposed to the virus. I think air Canada is taking all the possible measures to provide a safer environment for its passengers. I would not fly for pleasure in this situation but if I need to fly again I would definitely choose Air Canada. Take this into account though that I didn't have the experience with flight cancellation with Air Canada. And maybe unconsciously I want them to always be in business because they are carrying "Canada" 's name.

Use any airline but this one. Absolutely dreadful service. We had issue after issue with this airline. When we started talking to people about them they also told us about their awful journeys with Air Canada were. Some of our issues were Flight- Flight delays and missed connections with no information for hours, meals delayed, missing baggage both journeys, damaged baggage when it eventually arrived and terrible customer service.

TLDR: American citizen studying in France stranded in Canada due to old testing results, got tested quickly and was able to continue traveling. Brief background: I'm an American citizen, but studying abroad in France. Due to the grossly negligent handling of the pandemic in my country, countries like France have put stringent travel requirements on Americans (including testing negative within 72 hours of a flight). I was flying back from San Francisco to Paris in order to renew my French visa and continue my education, but I had 2 connecting flights thru Canada. There were no issues connecting to Vancouver, and then to Montreal, but I was stopped from boarding my flight to Paris. The 72-hr rule on testing has been in place since August 1st, and my results were out of date. For this reason, I should have been stopped before boarding the plane in SFO. But because I was already in Canada, I was unable to head back to the US without quarantining for 2 weeks or getting a negative COVID test. The very nice Air Canada agent (can't remember her name) who stopped me from boarding helped me cover the first night's hotel and gave me advice on how to get tested. Because it was the weekend, it was more difficult, but I was able to find a clinic to get tested for coronavirus. I was stuck in Canada for one more night and had to cover my hotel for the 2nd night, but Chiraz and Everen (two other Air Canada agents) worked very hard to assist me and were able to help cover some of my meal costs at the airport. Finally, today, I was able to get my test results back and be cleared to fly to Paris. This 3-day period has been incredibly stressful as I have tried to get back to France to continue my studies, but I can say that the lovely people at Air Canada went above and beyond to try and make this ordeal easier for me. Thank you so much to Chiraz, Everen, and the flight agent (whose name I forgot, so sorry). Also thank you to Laurent, the customer service manager, who walked me thru French airport policy for Americans and helped me estimate the time it would take to process my COVID test. Would definitely book a flight with them again

I've flown HKG-YVR-YEG multiple times and this is my first time flying out of Shanghai. The flights are never on time. Delays after delays without compensation, and whenever I go to the kiosk to ask them to put me on a different connecting flight, they are always reluctant and would tell me to contact Ctrip directly (where I originally booked my ticket). Once I specifically asked about my tagged bags when they put me on a different flight, and after they explained to me that bags are attached to the barcode of my new boarding pass and that I have nothing to worry about, I went home without my bags for two days. My entertainment system also didn't work for three hours.

I was booked on Air Canada in July 2020 but they cancelled my flight, saving me from doing so. Their email said I could reschedule or request a refund so I chose the refund but I never received it. They gave a travel voucher instead even though it was the airline that cancelled my flight. I don’t think it’s appropriate for a merchant to cancel a transaction and keep a customer’s money. I disputed it with my credit card company but shockingly, the bank sided with Air Canada. They said an airline can hold me to the letter of the contract on non-refundable tickets even when they cancel the flight. That was never my experience in the past but I guess since Covid, Air Canada doesn’t care about what’s right or wrong; or alienating stranded customers. When it's safe travel again, Air Canada will be my last option.

Every single one of our encounters with the air Canada staff in YVR and on the plane awful. No hellos , no acknowledgements, zero politeness. One older lady flight attendant on the flight home to FSJ was terrible with the way she spoke to customers and her over all demeanour.

Some people should not work with the public . The flight attendant spilled on me almost ½ a litre of water ( and my smart phone ) , rushed ( supposedly ) to get a towel but never came back . The plane was 20% full since it left Calgary December 31st . A stewardess from 1st class had to intervene and sponged the mess all over the table , my coat and my carryon . The young flight attendant never bothered apologizing and it's because of morons like him that I opt out of flying with Air Canada . The quality of their service is cheap ( from their telephone assistance to the inflight experience ) . I hope they'll go belly up soon . Their international flights are just as lame . Avoid this pathetic outfit .

Flying with Air Canada there flights are always delayed and you are never able to connect with your flights always delayed and have to wait another day to fly. They are very terrible. Never flying with them again.

We have property in the Dominican Republic so after the storm we felt we had to check things out. We got tested before we left so that we aren't contributing to the Covid-19 pandemic. Basically wear a mask for the duration of the flight or don't travel, plain and simple. All the whining 'Karens' and 'Kens' were advised that they didn't have to wear a mask as long as they didn't want to fly. Fair enough, hats off to the crew for remaining firm as pleasantly as possible. 👍👍 My one small complaint was a girl (one of the 'Karens' who complained about masks) kept leaving her nose uncovered. Obviously I didn't want to have the flight turned around but an announcement could be made by shaming people by seat number and/or a fine. I vote for shaming AND a fine AND put on a no fly list till after masks are no longer required.

Well. They won't tell you any information upon landing. Such as "we didn't place anyone's luggage on this flight because the luggage belt in Toronto was broken". So then you have a bunch of people asking about their bags upon landing. And then they do not deliver the bag to you when it arrives on the next flight. And they don't do it the next day either because it's a holiday and no one is "Manning that position" on holidays. So now you've been stuck wearing a towel and scrounging for hygienic products for three days while you quarantine |:

They lost our bags and 4 days later nothing. Their call center is useless. The audio connection is frustratingly bad. Even when you can hear someone they can't provide any additional information other than what's online, which in my case was always incorrect. No way to contact actually baggage counters. The Air Canada rep told me it would be faster for me to drive 40min each way to the airport vs try to use the 1-800 number. The flight itself was delayed l, and in a 5hour flight we were given water and pretzels. Never flying with them again.

They cancel or change flight schedules and charge more money or give credits. When you use the flight credit, you may need to pay more money. Then never refund money evendought it is not your fault. They sold me ticket $ 500 more expensive than regular sales ticket. HORRIBLE

Air Canada canceled all their flights from Australia to Canada and have stranded my boyfriend in Aus. They refuse to give him his money back and will only offer credit. Even though there are no flights he can use his credit on. They were also very vague on when they would resume flights to Canada saying that October was likely but “it could be earlier, could be later.” Never have had a good experience with Air Canada but this is by FAR the worst one.